Fresh Jobs at One&Only Resorts

Job Summary 

• The Inventory Controller is responsible for the effective management, control, and optimization of all inventories, stores, and receiving operations across the hotel. The role ensures the integrity of inventory processes, stock accuracy, receiving controls, inventory systems (iScala), reporting, and stock management while supporting procurement operations and maintaining compliance with financial, operational, health, safety, and food safety standards.
• The Inventory Controller oversees inventory levels, cycle counts, stock variances, receiving functions, and system governance while leading and developing Stores and Receiving teams to support efficient hotel operations and cost control objectives.

Key Duties & Responsibilities

Inventory Management & Control

• Manage and monitor all hotel inventory, including stock levels, par levels, replenishment requirements, stock movements, and inventory accuracy.
• Monitor expired, obsolete, damaged, and slow-moving stock and implement corrective actions to minimize waste and financial losses.
• Oversee monthly inventory counts, cycle counts, ad hoc stock takes, and stock reconciliations across all stores and operational departments.
• Investigate stock variances and implement corrective actions in collaboration with Stores, Cost Control, and operational departments.
• Ensure all inventory counts, variance reports, and supporting documentation are accurately maintained for audit purposes.
• Coordinate monthly stock take schedules and communicate timelines to relevant departments.
• Build, maintain, and manage all OS&E inventory records.

Receiving & Stores Operations

• Oversee daily receiving and stores operations to ensure inventory is received, stored, issued, and recorded accurately.
• Ensure all goods received comply with approved Purchase Orders, pricing, quantity, and quality requirements.
• Monitor invoice matching and receipt processing against approved Purchase Orders.
• Ensure all receipts are processed onto iScala and submitted within designated deadlines.
• Manage pick plans and ensure stock is issued accurately and within operational timelines.
• Monitor free stock received and ensure compliance with supplier agreements and correct system processing.
• Support stores and receiving teams with operational challenges and workflow improvements.

iScala System Management & Governance

• Maintain full integrity, governance, and functionality of the iScala inventory management system.
• Monitor and resolve daily system errors and inventory discrepancies.
• Ensure:
• Requesters and approval workflows are correctly configured.
• Item histories reflect accurate stock depletion and balances.
• New inventory items are correctly created, categorized, and linked.
• Obsolete or discontinued items are reviewed and deactivated.
• General ledger mappings and inventory coding structures are maintained accurately.
• Units of measure are correctly configured for purchasing, requisitioning, receiving, and depletion processes.
• Facilitate creation, amendment, and deactivation of inventory items.
• Train and support users on iScala processes and best practices.

Procurement Support & Supplier Management

• Support Procurement with sourcing requirements, including obtaining quotations where required and assisting with supplier evaluations.
• Collaborate with Procurement on ad hoc purchasing requirements and inventory optimization initiatives.
• Develop and maintain strong working relationships with suppliers and internal stakeholders.
• Ensure supplier agreements relating to inventory and free stock are adhered to.

Team Leadership & Development

• Supervise Stores and Receiving teams, including scheduling, attendance management, leave administration, performance support, and training.
• Develop team capability through coaching, mentoring, and continuous upskilling.
• Foster collaboration and effective communication within the department and across operational teams.
• Lead by example and promote a culture of accountability, professionalism, and continuous improvement.
• Conduct regular team meetings and maintain effective communication channels.

Financial & Reporting Responsibilities

• Support cost management initiatives and inventory optimization in line with budget requirements.
• Monitor inventory performance indicators and provide reports to management.
• Maintain oversight of operational expenditure relating to inventory and departmental consumables.
• Prepare and communicate inventory, variance, and stock performance reports as required.
• Maintain confidentiality regarding all financial, operational, and supplier information.

Compliance, Health, Safety & Food Safety

• Ensure compliance with company policies, inventory controls, audit requirements, and statutory regulations.
• Maintain high standards of hygiene, health and safety, and food safety compliance within Stores and Receiving operations.
• Ensure compliance with Food Safety Management Systems (FSMS), HACCP principles, stock traceability requirements, FIFO/FEFO practices, and inventory handling procedures.
• Identify and report health, safety, and operational risks.
• Ensure emergency procedures and safety standards are understood and followed.

Stakeholder Management & Communication

• Develop and maintain professional relationships with department heads and key stakeholders.
• Respond to queries and operational requests professionally and within agreed timelines.
• Support collaboration between Procurement, Finance, Cost Control, Stores, Receiving, and operational departments.
• Contribute positively to departmental culture and resort objectives.

General Responsibilities

• Uphold organizational values, policies, procedures, and ethical standards at all times.
• Maintain professional appearance, conduct, and communication standards.
• Perform ad hoc duties, projects, and additional responsibilities as assigned by the Procurement Manager, Finance leadership, or management.

Skills, Experience & Educational Requirements

Experience

• Minimum 3–5 years’ experience in inventory control, stores management, procurement, or finance within a 4- or 5-star hotel or luxury hospitality environment.
• Previous experience managing inventory systems and leading operational teams preferred.

Technical Knowledge

• Advanced knowledge of inventory management systems (preferably IScala), procurement processes, stock control, receiving procedures, and inventory reconciliation.
• Strong proficiency in MS Excel, Outlook, and reporting tools.
• Knowledge of Food Safety Management Systems (FSMS), HACCP, FIFO/FEFO principles, inventory traceability, and stock compliance requirements are advantageous.

Competencies

• Strong analytical, numerical, and problem-solving abilities.
• Excellent organizational and planning skills.
• High attention to detail and commitment to accuracy.
• Strong leadership, coaching, and interpersonal skills.
• Effective communication and stakeholder management capabilities.
• Ability to work under pressure and manage competing priorities.
• High level of integrity, professionalism, and confidentiality.

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Job Summary

• The Storekeeper is responsible for the efficient receiving, storage, control, issuing, and safeguarding of all inventories within the hotel. The role ensures stock is received according to approved purchase orders and quality standards, stored under optimal conditions, issued accurately against approved requisitions, and managed in compliance with inventory controls, health and safety standards, and Food Safety Management Systems (FSMS). The Storekeeper maintains accurate records, monitors stock levels and expiry dates, and supports effective inventory management to minimize wastage, spoilage, and losses.

Key Duties and Responsibilities

Receiving & Stock Control

• Receive and verify all incoming goods against approved Purchase Orders, delivery notes, invoices, specifications, and quality standards regarding quantity, quality, condition, and pricing.
• Ensure all incoming merchandise is undamaged and complies with hotel standards before acceptance.
• Verify quantities of all goods received and report discrepancies immediately.
• Safeguard hotel inventories by ensuring stock are properly received, stored, and protected against spoilage, damage, theft, and pilferage.
• Maintain established minimum and maximum stock levels and monitor stock availability to support operational requirements.
• Verify stock at reorder levels against physical quantities before escalating replenishment requirements to Procurement.

Storage & Inventory Management

• Ensure all merchandise is stored under optimal conditions and in compliance with operational and food safety requirements.
• Ensure stock is stored neatly on appropriate shelving and never directly on storeroom floors.
• Maintain accurate stock rotation practices using FIFO/FEFO principles to minimize wastage and expiry risks.
• Monitor expiry dates and notify the Inventory Controller and Procurement Manager of stock approaching expiry to minimize write-offs.
• Ensure all stock movements, transfers, and emergency issues are processed accurately before cycle counts and inventory reconciliations.
• Assist with physical inventory counts, cycle counts, stock reconciliations, and variance investigations.
• Verify inventory variances with relevant stakeholders and support corrective action implementation.

Issuing & Documentation Control

• Issue stock only against authorized and properly completed picking lists or requisitions.
• Ensure all stock issues are acknowledged and signed for by receiving departments.
• Process stock issues according to established issuing schedules and operational requirements.
• Ensure all picking lists, stock transfers, and supporting documentation are completed, filed, and submitted within required timelines.
• Maintain accurate records and proper filing systems for all stock movements and inventory documentation.

Food Safety, Health & Hygiene Compliance  

• Maintain cleanliness, hygiene, and security standards throughout all storage facilities.
• Monitor and record storage temperatures, including refrigerators, freezers, and designated temperature-controlled areas, ensuring compliance with hotel and food safety standards.
• Complete all required temperature control records accurately and timeously.
• Ensure compliance with Food Safety Management Systems (FSMS), HACCP requirements, stock traceability standards, hygiene procedures, and internal food safety policies.
• Support compliance with applicable food handling, storage, and disinfection procedures.
• Maintain a safe working environment and comply with all health and safety regulations.

Reporting & Communication

• Report all damaged, deteriorated, obsolete, or expired stock to the Cost Controller and relevant management immediately.
• Communicate inventory concerns, shortages, stock risks, and operational issues proactively.
• Collaborate effectively with Procurement, Receiving, Inventory Control, Finance, and operational departments to ensure smooth inventory processes.
• Maintain positive working relationships with suppliers and internal stakeholders.

General Responsibilities

• Maintain confidentiality regarding inventory, financial, and operational information.
• Support departmental requirements during peak operational periods, stock counts, weekends, and staff absences.
• Perform any additional duties reasonably assigned by management.

Skills, Experience & Educational Requirements

• Minimum 2 years’ experience in stores, inventory control, or stock management within a 4- or 5-star hotel or hospitality environment.
• Working knowledge of inventory control procedures, stock management, and receiving processes.
• Knowledge of MS Outlook, MS Excel, inventory management systems, and basic computer applications.
• Knowledge and understanding of Food Safety Management Systems (FSMS), HACCP, FIFO/FEFO principles, stock traceability, hygiene standards, expiry management, and food storage compliance will be advantageous.
• Strong organizational, administrative, and attention-to-detail skills.
• Good business acumen and numerical accuracy.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity, accountability, and commitment to operational excellence

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Job Summary

• Assist with the daily administration and coordination functions of the Food & Beverage Department and Restaurant Reservations.

Key Duties and Responsibilities:

• Complete Food & Beverage bookings for internal and external guests who wish to book the internal outlets in the hotel. This includes awareness of all outlets and the reservation system – inclusive of taking the reservation and the complete payment and follow-up there-of.
• Responsible for the receipt of, efficient processing and confirmation of all Resort Restaurant reservations.
• Product knowledge of offerings in all outlets and familiarity with effective selling skills of these products.
• Clear and Confident Telephone skills.
• Accurate accounting of all reservations and functions in terms of billing instructions.
• Accurate accounting of the payment and follow up of the reservations
• Daily communication to Resort Restaurants on booking statues and their details.
• Ensure reporting is compliant with the requirements of each outlet and the Hotel’s standard systems.
• Research competitor restaurants and hotels in our area on price/ business levels/ innovation.
• Up sell all our special events (wine & dine / tasting menus/ guest speaker series).
• Perform telephonic sales calls on previous bookings and future bookings.
• Network to obtain new markets in surrounding areas.
• Host the F&B areas Site Inspections.
• Internal sales of all our events.
• Communication with the Waterfront Information Office.
• Breakfast Liaison for in house guest bookings.
• Upsell experiences (proposals / birthdays/ anniversaries etc.)

Skills, Experience & Educational Requirements:

• Multi-tasking
• Guest orientated.
• Fast Paced Effective communication
• Self-sufficient
• Computer efficiency and speed on multiple programs of:
• Word
• Excel
• PowerPoint
• Opera – PMS
• Guest Connect and Micros
• Telephone etiquette
• High volume restaurant experience (minimum 2 years’ experience in 120 seater restaurant)
• Literacy – Grade 12
• Luxury 5 * Hotel Experience

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Job Summary

• The Host is expected to have an excellent service attitude, sense of urgency, be organized, diligent, dynamic, always presentable and works well under pressure. It is expected from the Host to maintain a polite and professional interpersonal relationship with both Colleagues and Guests. The Host is also expected to have a critical eye for details in terms of cleanliness and hygiene for all guestrooms, working spaces or Resort surroundings. It is expected from the Host to highly possess customer service-oriented skills and developed emotional intelligence.
• The Host is considered the connection between the Resort and the Guests, overseeing all Guests’ needs during the stay and assisting them with reservations, special events, refreshment center preferences, room orientation, guest laundry cleaning services, packing, unpacking of their luggage. The most important duty of the Host is to go beyond service basics, anticipate and create everlasting memories for our Guests.
• The Host is to be the sole point of contact for our guests. Assisting our Guests in organizing, coordinating, communicating, checking, and confirming daily activities, routines, special occasions, and other needs and wishes. Responsible for converting our Guests wishes and needs into reality by coordinating with the resort operation ensuring all requests are fulfilled and Guest expectations are exceeded in a timely, efficient, and cost-effective manner.
• The Host ensures accountability for driving work behaviors, results and revenue of every team-member which aid in the overall development and success of Guest Satisfaction and revenue generation, through co-ordination, anticipation, communication, and control of all aspects of day-to-day activities, wishes, needs and movements of our Guests. The Host is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Host is to be and act as the personal assistance and concierge to our Guests.

Key Duties and Responsibilities

Development

• Carries out any assigned task with honesty, transparency, and integrity
• Maintain polite and professional interpersonal relationship with both colleagues and guests
• Demonstrate ability to communicate effectively
• Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
• Conduct and participate in team meetings and induction of new employees
• Conduct a pre-shift briefing under the supervision of a departmental leader
• Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage
• Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues’ skills, knowledge etc.

Product

• Act as One&Only brand Ambassador always
• Adhere of company ethics & antibribery policies 
• Understand, instill, and live the Company Philosophy
• Ensure compliance with all brand standards, OO markers, quality standards, and SOP
• Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
• Demonstrate an ability to maintain confidentiality and privacy

Operations

• Showing a personal interest for each of our guests and an authentic goal of being there in any moment
• Respond to guest calls for Guest Service within 5-minutes
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
• Ensure the appropriate communication and guest understanding of the QR codes among the Resort
• Ensure housekeeping services are performed within timeframes requested by guests
• Ensure to make himself/herself visible to the assigned guests to facilitate connection with the guest
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite)
• Presents options and alternatives to guests and helps in making choices
• Inform the guest about any in house events [closed areas, fireworks, etc.] that might disturb the guest stay
• Uses suggestive selling techniques to sell rooms and to promote other services of the resort
• Knows the location and types of available rooms as well as the activities and services of the property
• Deliver guest’s folios and confirmation letters to guestrooms
• Become well versed on the guest folios to better discuss and resolve any guest questions or concerns
• Fully trained on the usage of all the necessary operational system such as (Opera, Alice, POS, SAGA)
• Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, etc.)
• Complete the Daily Log in ALICE Platform
• Utilize the SAGA System to provide detailed guest profiling for future reference and service
• Monitor different type of communication processes and provide structured, consistent, support and recommendations for consistent improvements and implement change where needed, necessary and with proper approvals
• Confirm daily guest agenda and efficiently organize | reserve new activities |restaurant booking | treatments or other
• Capably operates Internet access and multimedia systems and assist guests with their devices’ connections
• Fully Trained in First Aid and Safety Protocols
• PPE (Personal Protective Equipment) provided by the Resort must always be used
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed
• Responsible for the disinfection, cleanliness, and proper function of the assigned golf cart(s)
• Ensure that disinfection as per standards has been performed, noting it with the appropriate signage
• Inspect and sanitize all equipment that our guest may need to ease their stay
• Coordinate the delivery of any item requested by the guest and in cooperation of the other departments
• Plan snacks and fruits based on guest preferences; diligently register details in SAGA
• Prepare coffee station accordingly to guest preferences (based on individual property)
• Prepare coffee at the perfect pantry as guest would require it
• Enquire guests about preferred timeframes for the housekeeping services upon arrival and/or throughout their stay to ensure minimum physical contact
• Coordinate with supervisors and housekeepers the service of the occupied, departing and arriving rooms, based on timeframes and requests
• Ensure the Coordination of the housekeeping daily cleaning and turndown services
• Coordinate the turndown service operations in collaboration with the PM Supervisors
• Use the radios as per the standard of communication established by the Resort
• Report Lost and Found property according to Policy & Procedure
• Coordinate and ensure Maintenance requests and repairs are completed in a timely and professional manner
• Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget
• Maintain standardized use of radio and mobile as per stablished by the Resort
• Drive and support revenue generation

Quality

• Improve guest satisfaction
• Improve efficiency and timeliness of service
• Consistently improve or quality of service
• Effective in complaint handling and problem resolution
• Protects our guests’ interest to ensure customer satisfaction
• Monitor guest whereabouts and agenda while at the Resort to ensure an appropriate and timely response to any last-minute request
• Sole point of contact for the assigned guests or any guest, and ambassador for the brand
• Ensure special requests are met prior guest arrival
• Perform guest in-room check in process including room orientation
• Introduce and accommodate guest luggage as per standard
• Offer, and perform if agreed, personalized services such as packing and unpacking, guests’ belongings tidy up, clothes pressing, laundry management, shoe-shining, among others
• Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people what is going on in the area etc.
• Coordinate and ensure guests’ services such as spa appointments, dining reservations or activities bookings, among others
• Create extra special moments for guest at every opportunity, including recognizing celebrations such as birthdays and anniversaries, among others
• Ensure glassware, chinaware and cutlery in the rooms are clean, stain-free and displayed as per standard
• Ensure that in-room amenities are displayed as per standards
• Inspect arriving guestrooms after housekeeping cleaning
• Inspect guestroom(s) after housekeeping daily and evening service is completed

Skills, Experience & Educational Requirements

• Education: High School completed; University Degree is a plus
• Minimum experience: 2 years
• Languages: Bilingual
• Language: English (100% proficient)
• Language:
• Computer savvy
• Proficiency in MS Office and Micros Opera PMS is required
• ALICE & SAGA Platform previous experience is desirable
• Exceptional communication and interpersonal skills
• Folios and billing knowledge are desirable
• Knowledge in luxury products, service, and brands
• Guest drive, team player, flawless communicator, passionate, well organized, details oriented

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Job Summary

• The main function of a Mini Bar Attendant is to insure that all mini bar requests are obtained from Detail Arrivals Report, to insure that all mini bars are stocked as per standards of the property and to ensure sales are charged to the guests account immediately.

Key Duties and Responsibilities

• Collect listings of the arrivals, departures, VIPS as well as initial requests for the mini bar from Reception before stating replenishment of the rooms.
• To ensure the highest standards of the O&O Cape Town are always projected by ensuring the Mini bar is clean and stocked to standard SOP/ product list.
• Stock the mini bar to par level every day and ensure all used products are charged immediately to the GUESTS account.
• Ensuring all actual stock and current stock is recorded on a stock sheet, as well as the replenished stock. 
• Report to the IRD Supervisor or Manager at start of shift.
• Collect keys for trolleys at Reception.
• The attendant who collects the keys is entitled to open the trolleys with their mini bar colleague and count all stock in all the trolleys and record it as opening stock.
• The trolleys are to be stocked to the appropriate par level.
• All stock in the mini bars in the rooms is to be recorded in writing and all sales made in mini bars are to be charged immediately.

General

• Learn the hotel’s fire and safety procedures and how to operate the restaurants firefighting equipment.
• Learn the facilities of the hotel and the daily events and functions, in order to satisfy guest inquiries and briefings.
• Perform other duties as assigned on the weekly schedule.
• Attend training sessions and briefings.
• To be responsible for ensuring the maintenance of all equipment within the hotel and report any untoward activities to the IRD Manager.
• This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform from time to time.

Skills, Experience & Educational Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• To be positive, energetic, self-motivated and presentable.
• Must be accurate in numeracy skills such as addition and subtraction  

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Job Summary

• As a waiter you must be able to perform all duties of a Busser and a Food Runner.  A Waiter must be able to multi task, prioritize and remain calm under pressure.  As a Waiter you are responsible primarily for taking care of the tables in your section and giving your guests the best possible service

Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritise your work.
• Explain the Nobu concept effectively.
• Understand timing of dishes and order your food accordingly.
• Understand out times and handle your tables accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have full knowledge of the bar and sake bar products.
• You may have noticed in the above descriptions that the word PRIMARILY has been underlined.  This is because the responsibility you have been given means that this is your priority, however, it is not the only duty you are expected to perform throughout the evening.

Throughout the evening you must also be checking the following: -

• Stations that need clearance.
• Other Waiters that may need your assistance.
• Empty glasses on tables.
• Empty plates on tables.
• Guests that may need assistance.
• Drinks that need to be picked up from the bar and sake bar.
• Dishes that need to be picked up from the kitchen or sushi bar.
• Table maintenance.
• Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other language
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge

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Job Summary

• The Front Desk Agent is responsible for all systems and procedures connected with Front Desk - Check in, Check Out, Resort Information, Cashiering, Luggage Handling, and other related Front Office duties. You will at all times project an image of courteousness and hospitality whilst dealing with guests and fellow colleagues. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service. The Front Desk Agent operates under the general direction of the Front Desk Manager, and within the limits of established hotel policies and procedures.

Key Duties and Responsibilities Development

• Carries out any assigned task with honesty, transparency, and integrity
• Maintain polite and professional interpersonal relationship with both colleagues and guests
• Demonstrate ability to communicate effectively
• Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
• Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
• Conduct and participate in team meetings and induction of new employees
• Attend all pre-shift briefings under the supervision of a departmental leader.
• Actively participate in the workflow sequence and complete allocated tasks accurately

Product

• Act as the One&Only brand Ambassador always.
• Adhere of company ethics & antibribery policies
• Understand, instill, and live the Company Philosophy
• Ensure compliance with all brand standards, OO markers, quality standards, and SOP.
• Ensure strict adherence to company processes when dealing with cashiering functions, while maintaining the highest level of guest satisfaction.
• Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
• Demonstrate an ability to maintain confidentiality and privacy

Operations

• Able to drive and support revenue generation by following the upselling program that is available.
• Be diligent in keeping the PMS system accurate and relevant at all times.
• Ensure all processes and procedures are followed with guests’ arrival and departure.
• Must be able to update computer systems with relevant information obtained from guests.
• Ensure strict adherence to policy when taking payments for accommodation and incidentals.
• Complete refund process in accordance with hotel protocols.
• Be able to perform room moves and upgrades on the PMS System.
• LQA standards to become part of your daily routine.
• Handling foreign currency exchanges.
• Perform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance.
• Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage.
• Answering questions about facilities in the hotel and the surrounding area
• Dealing with complaints or problems and escalating to a Manager on Duty when necessary.
• Be able to communicate telephonically and to provide callers with requested information.
• Relay and route written and verbal messages
• Handle room reservation requests after office hours
• Assist with customer service enquiries
• Ensure the filing of customer bills – docket and correspondence management – Guest Pits
• As required or requested by the leader on duty, assist with or accept other responsibilities in the office
• Is responsible for their own cash floats and cash handling
• Ability to effectively use the following operating systems: OPERA, ALICE, SAGA; ReviewPro – Guest Messaging Hub
• Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules
• Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed
• Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities
• Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction
• Comply with the functions related or non-related to the position based in the operations needs and direct commands from leaders
• Wear the uniform provided appropriately, following the grooming and uniforms standards set by the company
• PPE (Personal Protective Equipment) provided by the Resort must always be used
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed
• Use the communications tools as per the standard of communication established by the Resort
• Performs all assigned duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Adheres to all current and any additional organizational policies and standards
• Adhere to the tasks delegated by Supervisor / Manager
• Support the Hosts were required

Skills, Experience & Educational Requirements

• Minimum of 2 Years working experience at 5-star establishment
• Diploma / Degree in Hospitality / Travel & Tourism desirable
• Fluent in English / Multi-lingual a plus.
• Good communication skills
• Must be computer literate
• Proficiency on Microsoft office, Outlook and Opera is required
• Excellent Guest Relations skills
• Can do attitude
• Must be able to multi-task
• Must respect privacy and confidentiality
• Must have an understanding of health and safety protocols
• Knowledge and adherence to hotel’s policy and procedures

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Job Summary

• The Porter assists with the delivery and collection of guest’s luggage, parcels, faxes, messages, etc. He also assists in keeping the lobby and Porte Coche neat and tidy and ensures all guests receive prompt, cordial and efficient attention and service throughout their stay. 

Key Duties and Responsibilities

• Be well groomed and punctual at all times.
• Ensure prompt, accurate and courteous delivery and collection of any luggage, parcels or mail. Always liaise with Concierge and Front Desk.
• Ensure correct and secure storage procedures are carried out.
• Prompt delivery of both local and international newspapers;  Local papers to be delivered by 8am;  International papers to be delivered by 10h00
• Flags to be put up and put down timeously;  In winter up @ 06:00 and down @ 18:00;  In summer up @ 06:00 and down @ 19:00
• Maintaining the cleaning and repair of all flags
• Assist the Concierge in keeping the public area clean and tidy.
• Report any suspicious persons or unattended luggage to the Concierge. Be aware of security procedures.
• Make sure when you come on shift that the trolleys are clean, storeroom is kept tidy and free of debris
• Valet parking of guest cars and ensuring the keys are securely stored
• Assist with the Doorperson’s duties when they are not available.
• Be aware of facilities available in the rooms.
• Be familiar with all facilities and services within the hotel and offer general information as required.
• Ensure you sign in and out timeously and this is signed off by a Front Office Manager on duty. 
• Read, understand and abide by all the rules and regulations set out in the Employee Handbook.
• Work night shift as and when required and will be under the management of the Night Auditor on these shifts
• Excessive lateness and absenteeism will not be tolerated within the department without a valid reason stated in advance, a sick note or prior communication made with a Supervisor or Management.
• Prepare and action additional duties outside of job description as and when necessary.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.  The Job Description may be subject to review from time to time.
• The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet with the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will, at all times, be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.

To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform

Interpersonal Relationships

• Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
• Employee differences or disputes are settled quietly, away from other employees and guests.
• Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
• Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary.
• Instructions from management are treated constructively and acted upon.

Education or Certification

• General good etiquette and very good communication skills
• Read and write English fluently
• Must be of good health and be able to work flexible hours
• Strong human relations skills with both employees and guests
• Must also be outgoing and people orientated
• Must have a South African driver’s license