F&B Administrator at One&Only Resorts

Job Summary

• Assist with the daily administration and coordination functions of the Food & Beverage Department and Restaurant Reservations.

Key Duties and Responsibilities:

• Complete Food & Beverage bookings for internal and external guests who wish to book the internal outlets in the hotel. This includes awareness of all outlets and the reservation system – inclusive of taking the reservation and the complete payment and follow-up there-of.
• Responsible for the receipt of, efficient processing and confirmation of all Resort Restaurant reservations.
• Product knowledge of offerings in all outlets and familiarity with effective selling skills of these products.
• Clear and Confident Telephone skills.
• Accurate accounting of all reservations and functions in terms of billing instructions.
• Accurate accounting of the payment and follow up of the reservations
• Daily communication to Resort Restaurants on booking statues and their details.
• Ensure reporting is compliant with the requirements of each outlet and the Hotel’s standard systems.
• Research competitor restaurants and hotels in our area on price/ business levels/ innovation.
• Up sell all our special events (wine & dine / tasting menus/ guest speaker series).
• Perform telephonic sales calls on previous bookings and future bookings.
• Network to obtain new markets in surrounding areas.
• Host the F&B areas Site Inspections.
• Internal sales of all our events.
• Communication with the Waterfront Information Office.
• Breakfast Liaison for in house guest bookings.
• Upsell experiences (proposals / birthdays/ anniversaries etc.)

Skills, Experience & Educational Requirements:

• Multi-tasking
• Guest orientated.
• Fast Paced Effective communication
• Self-sufficient
• Computer efficiency and speed on multiple programs of:
• Word
• Excel
• PowerPoint
• Opera – PMS
• Guest Connect and Micros
• Telephone etiquette
• High volume restaurant experience (minimum 2 years’ experience in 120 seater restaurant)
• Literacy – Grade 12
• Luxury 5 * Hotel Experience