Portfolio Accounts Lead at takealot.com

Your responsibilities will include:

Accountable for achieving the Group’s Client Portfolio Target, by:

• Drive performance within a sales team (5-10 people) to deliver against RM sales targets
• Ensure the Client Service / Sales team follows sales, & service processes and that business data is accurate and complete
• Identify shortfalls in the sales process and help improve efficiency and productivity
• Track key productivity metrics and manage the team against key outcomes.
• Drive improvements in the quality of data and reporting offered to clients
• Develop strategies for acquiring new advertising customers, and retaining and upselling existing customers
• Assist in the hands-on management of strategic brands and support client engagement for high-value advertising customers
• Manage and support a team of Sales Specialists with day-to-day operations
• Coach the advertising sales team to improve their sales skills and pipeline-building performance, closing deals, and retaining business.
• Work with the H/o Commercial Strategy to set monthly targets for the sales team which is aligned with the business targets
• Ensure a solid sales pipeline is in place for a rolling 6-month period and that there is a plan for big clients in line with their 12-month budgets
• Collaborate and facilitate x-functional team environments between the Sales Specialists,
• Marketing, Merchant, and Finance teams.
• Build presentations and deliver sales pitches to close new business.
• Recruiting and onboarding of new Sales Specialists (AMs & KAMs)
• Performance Management of Sales Specialists (AMs & KAMs)
• Driving the adoption and usage of Takealot's self-service advertising platform by Retail Suppliers and Advertising agencies.
• Develop promotional material and content (case studies) to encourage the platforms adoption to either manage as a self-service tool or engage with our campaign management service offering to optimize campaigns on behalf of the supplier.
• Collect feedback from suppliers about the advertising platform and provide useful insights to enhance the platform and service offering further.
• Improve NPS scoring, retention, and account growth metrics.
• Serve as a thought leader, running educational webinars and/or sharing as a speaker at events.

Attributes required:

• Strong presentation skills
• Strong people management skills
• Strong negotiating and numerical skills attention to detail
• Excellent communication skills, both written and spoken
• Commercially astute with an inherent understanding of the drivers of business value
• Relentlessly high standards (is never satisfied with the status quo)
• ● Motivated and driven to succeed with a performance mindset
• A results-oriented person who Thinks Big with a lot of energy to excel in a dynamic environment.
• Organized, ability to prioritize
• Solutions-oriented, can-do attitude; self-motivated and entrepreneurial

Qualifications:

• Relevant tertiary qualification in Business, Finance, Marketing, or Digital Communications.
• Minimum 5 years experience in Client Services preferably in an Advertising Agency,
• Fluent in English language (both verbal and written)
• Publisher, or relevant Industry partner responsible for driving client portfolio growth, with evidence of meeting/exceeding sales targets.
• Minimum of 2 years managing a Sales Team
• Experience in establishing sales management processes
• Experience with CRM tool(s)
• eCommerce experience is preferred but not required