Portfolio Consulting Professional -Mobile Mining at Siemens

The Business

• Innomotics is a world leading manufacturer of motors and converters. These products form the basis for high-efficient drive systems optimized for a wide range of industries and applications. In the area of test rigs and mining and cement, the portfolio is expanded to include complete solutions including electrification and automation. Digitalization solutions and the comprehensive global services complete the offering.

Role Headline

• To ensure profitable growth within Innomotics, Mobile Mining business.

Responsibilities of the Role

•  Provide information via CRM for forecasts and planning.
•  Prepare and negotiate proposals in cooperation with other involved professionals and management
•  May act as point of contact in commercial matters
•  Complete sales and revenue related key reporting
•  Contribute to the development of an After Sales Service that is focused on OEM
•  Contribute to the development of and effective and efficient processes with Repair Partners 
•  Achieving high levels of customer satisfaction through highly responsive and professional service
•  Manage relationship with internal business partners and factories
•  Ensuring Spares availability and issuing of spares to Service Providers
•  Managing spares supply chain with internal and external suppliers
•  Responsible for stock management and forecasting

Develop Customer Base

•  Ensure direct relationships between Siemens and key OEM’s and End Users
•  Customer Development Plan figures are captured annually and monitored quarterly
•  OEM and Partner base developed in line with target setting agreements
•  Relationship building and networking meets departmental and customer requirements (customer support etc.)
•  Ensure that the Siemens organization has visibility of the network of key contacts and relationships between each OEM or Partner and its major end customers

Customer Support

•  Management of client queries and quotation requests as per departmental SOP and SLA
•  Resolution of queries and offer preparation time meets OEM and Partner’s expectations, within business parameters and agreed KPI’s

Reporting

•  Siemens CRM system is updated/managed with EPCM, OEM and Partner information, projects and market opportunities as per departmental requirements
•  All customer visits are recorded in weekly sales report
•  Ongoing report back of activities of local competitors
•  Reports are timeous, complete and accurate

Administration

•  Completes relevant documentation (budgets, forecasts, quotation reports, visit reports, handovers) as per departmental requirements
•  Ongoing follow up on orders and receivables.
•  Adherence to company processes (LOA, Signatures etc.

Qualifications and Experience

•  Relevant tertiary Degree or Diploma, preferably an Engineering qualification or similar
•  Technical proficiency in a customer service environment
•  Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks
•  Understand Siemens policies and processes in order to provide a specific service to the business – (Advantageous)

Attributes and Skills

•  Demonstrate understanding of “value-added” to the EPCM, OEM and Partner
•  Uses consultative selling techniques to maintain EPCM, OEM and Repair Partner relationships.