Portfolio Manager: Change at Telesure Investment Holdings (TIH)

JOB PURPOSE

Lead and guide the work of specialists and serve as the liaison with Senior Managers, Executives and Exco to ensure changes within the business. Assess the people impact for each stage and monitor progress to assure deadlines, standards, and ROI targets are met through adoption and usage.

RESPONSIBILITIES

Change Management

• Take accountability of a team of Change Managers responsible for the development and delivery of change management plans in order to achieve the required outcomes of projects in the organisation. Ensure proper change planning in order to facilitate the transitioning of employees, teams and the business from the "as is" to the "to be" state. Plan for various activities, such as impact assessments, training, comms, etc.

Stakeholder Engagement

• Engage, and build relationships, with stakeholders across the TIH value chain. Participate in Exco meetings and be able to present to, and debate with, senior executives. Facilitate workshops with large groups of stakeholders. Work with particular business area depending on the project and changes; such as marketing, HR, sales, service, learning and development departments to ensure a holistic management of deliverables.

Information and Business Advice

• Provide authoritative specialist guidance to senior managers at the business unit or regional level to enable the implementation of policy, projects, and change initiatives. Enable changes in the business area and develop and implement solutions.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates for Exco and senior management. Lead execution of complex reports to provide an overview/planned changes for the business. Identify and interpret complex patterns and trends on implications of going live with changes and provide recommendations on whether to go live or not.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Change Impact Identification

• Conduct change impact assessments to understand the impact to individuals, teams and the business area and ensuring that the impact is addressed through proper change planning.

Resource Management

• Take overall accountability for a number of business-critical projects. Manage demand, work allocation and resource availability to support delivery of multiple initiatives and projects within the team. Track in-progress projects to elevate risks and issues, review projects if they are not forecasted to achieve the value they originally promised. Ensure benefit realisation and provide the best results on all projects within timelines and ROI.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Internal Communications

• Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues. Execute a communications plan within established internal communication systems and procedures.

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered on existing products, systems and processes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements

GENERAL EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant Degree or Industrial Psychology (Advantageous)

GENERAL EXPERIENCE

• 6 or more years' substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level (Essential)
• Knowledge of change management life cycle (Essential)
• Knowledge of software development life cycle (Essential)
• Experience in the contact centre environment (Advantageous)
• Knowledge of short-term insurance industry (Advantageous)

MANAGERIAL EXPERIENCE

• 3 or more years' experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)