POS Specialist - Eastpoint Galleria at adidas Group

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: 

• To manage all transactions with customers accurately and efficiently, on the POS system. 
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.  
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.  
• To ensure all House Of Retail policies, rules and procedures are adhered to at POS. 

KEY RESPONSIBILITIES: 

• Manage transactions with customers using cash registers. 
• Scan goods and ensure pricing is accurate. 
• Collect payments whether in cash or credit and promote PJN as an option of payment 
• Issue receipts, refunds, change or tickets. 
• Redeem coupons and vouchers. 
• Cross-sell products and introduce new ones. 
• Sell add-ons to customers to increase UPT. 
• Resolve customer complaints, guide them, and provide relevant information. 
• Greet customers when entering or leaving the store. 
• Maintain clean and tidy checkout areas. 
• Track transactions on balance sheets and report any discrepancies. 
• Bag packages. 
• Handle merchandise returns and exchanges 
• Ensure all till documents signed and filed accordingly 
• Driving CRM and NPS as a last point for customer contact in store. 
• Familiarize yourself with the digital dashboard to have better understanding of performance and tracking 
• Sales responsibilities.  
• Replenishment of sales floor. 
• Housekeeping. 

KEY RELATIONSHIPS:  

• Customers, Peers, POS supervisor, Store Manager and Deputy Manager. 

KNOWLEDGE, SKILLS AND ABILITIES:  

• Basic PC knowledge. 
• Familiarity with electronic equipment, like cash register and POS. 
• Strong numeracy skills. 
• Attention to detail. 
• Strong communication and time management skills. 
• Customer satisfaction oriented. 

REQUISITE EDUCATION AND EXPERIENCE: 

• 2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience 
• Matric certificate