Postilion Technical Specialist at Paycorp Holdings

The responsibilities of the position include:

Administration

• Developing, running and executing Postilion SDK/Java components
• Conducting standard Postilion terminal administration which includes loading new terminals, editing previously configured terminals and trouble shooting
• Carrying out interchange administration to ensure that all interchanges to partner banks are up and running
• Conducting Post Office administration which ensures that all relevant business reports for the finance, cashing and treasury departments are delivered to them
• Trouble shooting any failures that have occurred or items that have not run on time which includes speaking to partner banks for information that is not yet delivered to Paycorp
• Checking on data feeds into the sub-systems/applications like Device Manager and Fi-serve systems (eg. Nil transactions)
• Mentor, coach and knowledge share with team members

Issue Management

• Ensuring that all tickets (including requests for information) are logged on the ticketing system and actioned to postilion team members
• Reassigning/re-routing tickets that are to be sent to other teams outside of the Postilion team
• Attending to logged calls by resolving the issues specific to the Postilion team and closing tickets that have been resolved

Project Work (40% of Day)

• Attending to any requests that are received in Paycorp sandbox
• Compiling project breakdowns that specify the scope of the project and predict a time frame within which the project can be completed
• Actioning configurations according to the scope of the project, inputting new information and checking whether reports work. If the configuration is unsuccessful and the reports fail, referring the issues to the development team
• Testing and implementing new configurations in the QA and UAT environments and resolving any bugs or issues with the projects
• Implementing projects to production for all postilion, post-office, portal or third party changes
• Participate in design and architecture of Postilion solutions to business requirements

Patch Management

• Advising third party providers if there are system errors or if something breaks and ensuring that the third party makes repairs to the system or application
• Ensuring that windows and SQL are working efficiently and installing system updates together with the service providers and the Server/Database Administration team
• Facilitating the installation of patches to cover holes that have been identified
• Picking up and installing the patches for all software provided by ACI

Standby

Carrying out standby on a rotation basis, to attend to any incidents that occur after hours on the systems which includes:

• Repairing any damage or errors that are on the system
• Carrying out system administration on weekends (eg where technicians require terminals to be configured)
• Installing change controls after hours
• Managing incidents by monitoring the incident and ensuring that management are regularly updated with regard to the progress/resolution of the incident

In order to be considered for the position, the following Technical requirements must be met:

• BSc Information Systems qualification would be an advantage
• Java EE
• SQL
• Windows Server
• Intermediate to Advanced MS Excel (for reporting purposes)
• PBT (payments basic training)
• 2 years app development/support and 3 years knowledge of ATM and POS operating environments
• Java EE, JSF
• SQL / Advance SQL experience

Behavioural Competencies:

• Planning & Organising
• Communication & Impact
• Customer Focus
• Problem-solving
• Initiating Action
• Contributing to Team Success
• Work Standards
• Passion & Attitude
• Continuous Learning
• Industry and Business Knowledge
• Driving for Results
• Adaptability
• Coping with stress / change

Technical Competencies:

• Business Communication Skills
• Java
• SQL
• Powershell
• Windows Server
• Networks