Postpaid Manager: Gauteng North/NW at Cell C

Purpose of the Job:

• As the first line of contact between trade partners, distributors, and Cell C. You manage a geographic area on all Cell C distribution points to drive operationalisation of the postpaid business strategy.

Identifying risks and opportunities within the region and implementing the correct strategy to achieve growth. You achieve growth and meet the overall regional objectives through:

• Implementation of the CBU S&D and EBU Strategies across the region segmented by Main Places and Sub Main Places
• Implement marketing activities using traditional, segment, and trade marketing strategies to achieve sales targets
• Manage and maintain relationship with all trade partners in various distribution channels as first point of call/escalation, hence driving the acquisition, retention, and achievement of customer experience targets
• Grow Cell C customer base and market share in all channels
• Ensure adherence of minimum store standards and operating practices as stipulated by Cell C Head Office, including but not limited to branding, stock levels, point-of-sale merchandising, staff training, implementation of new products and services, and assisting stores with the escalation of admin/customer queries
• Develop and implement strategies to deliver on Cell C’s strategic objectives (Sales & Marketing)

Main Responsibilities

Postpaid Performance Management

• Reporting and analysis of revenue, base management, market share and channel performance
• Benchmarking regional cost and performance efficiencies and recommend, monitor and manage cost reduction initiatives.
• Business case modelling – develop models to realise strategy.
• Target analysis and comparisons with HQ and seasonal trend alignment on daily, weekly and monthly run rate predictions
• Detailed regional tracking and reporting on all targets, and channel product and services performance
• Regional and cluster review analysis and customer base analysis and maintenance by channel, customer intelligence – revenue analysis by region, cluster & town (Main and Sub Main Places) – provide insight.
• Identify market opportunities, market sizing of opportunities aimed at increasing market share and revenue
• Channel/segment performance analysis, channel deep dives and channel packs for FRM
• Monitoring progress against strategy, performing detailed analyses of information key for decision making
• Collaborate with product managers in delivering on a competitive strategy for the Postpaid product portfolio to support all segments within the Region
• Work closely with Business Performance Management in understanding market trends and product performance
• Support the implementation of agreed KPIs and/or SLAs against product launches, revenue and cost (development)
• Implement the approved Go To Market action plan that specifies how the department will reach target customers and achieve the desired competitive advantage
• Assist in designing a Go To Market business canvas, clearly defining the engagement with the internal business stakeholders, the value proposition and customer segments on a regional scale, cycles and offerings with predicted revenue
• Develop and maintain sound and healthy processes and working relationships with all other relevant stakeholders to ensure that the process of delivering on the postpaid product objectives is optimized
• Drive to deliver product performance improvement by implementing collaborative initiatives with relevant internal stakeholders and partners
• Collaborate with the Commercial Pricing team for input on pricing and tariffs, as well as sales/service-based commissions for the product
• Explore opportunities to review and refresh the product portfolio on a regular basis
• Keep abreast of the competitors’ products and activities in the market and provide relevant insights to stakeholders

Cost and Budget Management

• Prepare, control and administer the yearly budget for Postpaid within the region
• Develop and implement relevant policies and practices to assist in achieving savings targets
• Manage and report on cost tracking and variation reports, implementing corrective action where required
• Approve relevant expenditure for the department in line with delegation of authority
• Inform the Regional Manager timeously of potential over-spend
• Make recommendations for budget-affecting change requests

Staff Management and Development

• Lead and motivate staff to effectively deliver objectives, ensuring development opportunities, appraisal and management systems are embedded and relevant HR procedures are adhered to at all times
• Provide an advisory, support and mentorship function to enable staff to grow within their career
• Maintain a low staff turnover rate
• Initiate the appropriate labour relations actions required within the department
• Establish, evaluate and guide the department’s Employee Performance Management programme
• Set Key Performance Indicators, targets and goals as per the department’s strategy and business objectives
• Conduct regular assessment of team performance against defined key performance indicators (KPIs) and implement corrective action where required
• Recruit employees; assign and direct work; oversee staff development; identify training needs and maintain staff competence
• Uphold HR policies and procedures at all times
• Apply and adhere to Cell C Health and Safety procedures and rules

Perform any related duties as requested by Management

Qualification

• Bachelor’s degree in Marketing, Business Management or Commerce

Experience

• At least 5 years’ experience in telecommunications or a related technical sector in a medium- sized to large company
• At least 3 years’ experience within marketing or product management
• At least 2 years’ experience at managerial level (managing a team)