PR Account Manager (AM) at Clockwork Media SA

The ideal candidate will be responsible for:

Administration & General PR Skills: 

• Developing strong client relationships and building rapport.
• Managing client expectations.
• Anticipating and assisting in developing solutions to client needs and problems.
• Managing projects/programmes, including implementation plans, project plans, budgets, and deadlines.
• Developing and drafting communication programmes based on team input.
• Understanding, articulating and applying the agency vision, goals, practice areas, products, and overall capabilities.
• Developing accurate project budgets and effectively monitoring them.
• Keeping the teams and line managers informed on the status of all projects/briefs.
• Collaborating with colleagues in problem-solving and planning.
• Overseeing and directing media campaigns.
• Maintaining established relationships with print and broadcast journalists.
• Possessing strong presentation skills and playing an active role in new business and client presentations.
• Contributing to agency growth and performance as a project, team, group and agency leader.
• Efficiently and effectively planning and managing events (e.g. press conferences, media tours, analyst meetings, advocate briefings, etc.).
• Understanding the creative process and how to work effectively with internal and external creative resources.
• Maintaining a network of industry contacts, including editorial, investment community, professional and third-party groups.
• Providing leadership in building effective and productive account teams.
• Exhibiting initiative and general management.
• Supporting the company’s vision and exemplifying its values.
• Delegating effectively.
• Recommending and implementing solutions when problems arise.
• Assisting peers in problem-solving.
• Actively participating in team, staff and client meetings.
• Working with the Business Unit Director to identify and address training, leadership and career development needs.
• Producing media monitoring and reporting for clients either independently or with the assistance of their Account Manager or Account Executive if applicable.

Decorum:

• Identifying and promptly escalating issues to their line manager.
• Articulating themselves professionally when representing the agency, whether on the phone, over mail, or in person.
• Demonstrating respect and time management, and appropriately excusing themselves from meetings, both internal and external, if unable to attend.

Proactivity: 

• Continually developing their editing skills to direct the written materials of others.
• Displaying a sense of curiosity about client work, seeking more information and knowledge.
• Continually seeking new ways to learn, improve and contribute towards the growth of their account and the business.
• Seeking and sharing information with colleagues while looking for new ways to develop their clients’ brand reputation. 

Process & Finance 

• Fully comprehending project management tools.
• Completing timesheets daily, following company policies and procedures, and ensuring the team does the same.
• Understanding the SLA of a given account and overseeing the optimal servicing.
• Managing billable hours by keeping track of time spent, to manage over and under servicing of the account.
• Overseeing and ensuring that the account invoicing is processed through a monthly (retainer) or ad hoc billing instruction.
• Developing an awareness of account management issues, flagging problems, and offering solutions.
• Ensuring tasks are assigned timeously to traffic for internal allocation.
• Scheduling monthly project plans for account management.
• Understanding how to pull and complete job recons, raise and invoice invoices as per SLA lead times, and critically appraise them for accuracy if a report is required from Ops.