Current Openings at Clockwork Media SA

The ideal candidate will be responsible for:

Administration & General PR Skills: 

• Developing strong client relationships and building rapport.
• Managing client expectations.
• Anticipating and assisting in developing solutions to client needs and problems.
• Managing projects/programmes, including implementation plans, project plans, budgets, and deadlines.
• Developing and drafting communication programmes based on team input.
• Understanding, articulating and applying the agency vision, goals, practice areas, products, and overall capabilities.
• Developing accurate project budgets and effectively monitoring them.
• Keeping the teams and line managers informed on the status of all projects/briefs.
• Collaborating with colleagues in problem-solving and planning.
• Overseeing and directing media campaigns.
• Maintaining established relationships with print and broadcast journalists.
• Possessing strong presentation skills and playing an active role in new business and client presentations.
• Contributing to agency growth and performance as a project, team, group and agency leader.
• Efficiently and effectively planning and managing events (e.g. press conferences, media tours, analyst meetings, advocate briefings, etc.).
• Understanding the creative process and how to work effectively with internal and external creative resources.
• Maintaining a network of industry contacts, including editorial, investment community, professional and third-party groups.
• Providing leadership in building effective and productive account teams.
• Exhibiting initiative and general management.
• Supporting the company’s vision and exemplifying its values.
• Delegating effectively.
• Recommending and implementing solutions when problems arise.
• Assisting peers in problem-solving.
• Actively participating in team, staff and client meetings.
• Working with the Business Unit Director to identify and address training, leadership and career development needs.
• Producing media monitoring and reporting for clients either independently or with the assistance of their Account Manager or Account Executive if applicable.

Decorum:

• Identifying and promptly escalating issues to their line manager.
• Articulating themselves professionally when representing the agency, whether on the phone, over mail, or in person.
• Demonstrating respect and time management, and appropriately excusing themselves from meetings, both internal and external, if unable to attend.

Proactivity: 

• Continually developing their editing skills to direct the written materials of others.
• Displaying a sense of curiosity about client work, seeking more information and knowledge.
• Continually seeking new ways to learn, improve and contribute towards the growth of their account and the business.
• Seeking and sharing information with colleagues while looking for new ways to develop their clients’ brand reputation. 

Process & Finance 

• Fully comprehending project management tools.
• Completing timesheets daily, following company policies and procedures, and ensuring the team does the same.
• Understanding the SLA of a given account and overseeing the optimal servicing.
• Managing billable hours by keeping track of time spent, to manage over and under servicing of the account.
• Overseeing and ensuring that the account invoicing is processed through a monthly (retainer) or ad hoc billing instruction.
• Developing an awareness of account management issues, flagging problems, and offering solutions.
• Ensuring tasks are assigned timeously to traffic for internal allocation.
• Scheduling monthly project plans for account management.
• Understanding how to pull and complete job recons, raise and invoice invoices as per SLA lead times, and critically appraise them for accuracy if a report is required from Ops.

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The ideal candidate is responsibilities for:

• Managing client relationships, including handling proposals, quotes, and contract management.
• Overseeing ongoing client research and updates, providing regular feedback on trends and opportunities to clients.
• Informing and educating clients about digital marketing opportunities to drive increased conversions.
• Ensuring that all departments are delivering in line with client expectations.
• Planning, coordinating, and controlling the entire digital production process to ensure efficient and cost-effective service delivery.
• Accurately monitoring and recording all workflow processes, managing schedules to optimise productivity, and maintaining absolute client satisfaction.
• Being accountable for service delivery, adhering to the highest standards, and continuously implementing quality controls across all aspects of digital production.

The ideal candidate:

• Must have at least 6 years of polished and professional experience working as an Account Manager within a busy agency, managing multiple clients simultaneously.
• Has experience measuring key performance metrics in the digital environment.
• Has experience with Google Analytics, web development projects, and innovation.
• Possesses a strong understanding of search engine optimisation, paid media, and social media marketing.
• Must be able to work as part of a team in a high-pressure environment with various deadlines.
• Must be detailed-orientated and have an excellent customer service delivery track record.
• Should be exceptionally well-presented and have an excellent command of the spoken and written English language.

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Key Responsibilities

• Full Client Relationship Management: Proposals, Quotes and contract management
• Oversee ongoing client research, updates thereof and regular feedback on trends and opportunities to clients
• Inform and educate the client in respect to the digital marketing opportunities available to drive increased conversions
• Ensure that all departments are delivering in accordance with client expectations.
• You will plan, co-ordinate and control the entire digital production process, ensuring that all services are delivered efficiently and cost effectively.
• You will accurately monitor and record all workflow processes and juggle schedules to ensure the best productivity is achieved, while ensuring absolute client satisfaction at all times.
• You will be accountable for service delivery in accordance with the highest standards, while continuously implementing quality-controls across all aspects of digital production.

Requirements

• Must have at least 5 years’ polished and professional experience having worked as an account manager within a busy agency, where you have managed multiple clients simultaneously.
• Experience in measuring key performance metrics within the digital environment.
• Experience with Google Analytics
• Experience with Web Development projects and Innovation
• Should have a strong understanding of Search Engine Optimisation, Paid Media & Social Media marketing.
• Should be able to work as part of a team and in a high-pressured environment with various deadlines.
• Must be very detailed orientated and should have an excellent customer service delivery track record.
• Must be exceptionally well presented, with an excellent command of the spoken and written English language.