Senior Account Manager at Clockwork Media SA

Key Responsibilities

• Full Client Relationship Management: Proposals, Quotes and contract management
• Oversee ongoing client research, updates thereof and regular feedback on trends and opportunities to clients
• Inform and educate the client in respect to the digital marketing opportunities available to drive increased conversions
• Ensure that all departments are delivering in accordance with client expectations.
• You will plan, co-ordinate and control the entire digital production process, ensuring that all services are delivered efficiently and cost effectively.
• You will accurately monitor and record all workflow processes and juggle schedules to ensure the best productivity is achieved, while ensuring absolute client satisfaction at all times.
• You will be accountable for service delivery in accordance with the highest standards, while continuously implementing quality-controls across all aspects of digital production.

Requirements

• Must have at least 5 years’ polished and professional experience having worked as an account manager within a busy agency, where you have managed multiple clients simultaneously.
• Experience in measuring key performance metrics within the digital environment.
• Experience with Google Analytics
• Experience with Web Development projects and Innovation
• Should have a strong understanding of Search Engine Optimisation, Paid Media & Social Media marketing.
• Should be able to work as part of a team and in a high-pressured environment with various deadlines.
• Must be very detailed orientated and should have an excellent customer service delivery track record.
• Must be exceptionally well presented, with an excellent command of the spoken and written English language.