Practice Manager (Online Health Service) - Corporate Services at Intercare Group South Africa

About the Job

• Intercare Corporate Services situated in Menlyn, Pretoria, seeks to recruit a Practice Manager for Online Health Services, who is client focused and value driven.
• The purpose of the position is to provide support to the Operations Manager for Clinical Services in maximizing the operational and financial performance of Intercare’s online health services.

Critcal Outputs

• Take overall responsibility for managing both team and health professionals to maximize operational and financial performance of online health services.
• Provide leadership and direction to direct reports ie. assistant manager(s) and/or support coordinator(s).
• Collaborate with internal and external stakeholders to develop and implement strategic initiatives related to Intercare’s online healthcare services.
• Lead the recruitment process for team members and healthcare professionals.
• Receive escalated patient enquiries/concerns and ensure timeous, satisfactory resolution.
• Support the Operations Manager in businesses management reporting.
• Ensure that all staff and professionals receive relevant training.
• Identify and facilitate resolution of platform-related issues.
• Manage the day-to-day operational engagement and relationship with business clients such as corporates, intermediaries and funders.

Requirements

• Minimum: Grade 12.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience is preferred.
• Basic understanding of labour legislation.
• Good understanding of financial and change management principles.
• Advanced digital and computer proficiency, experience in working with multiple, integrated electronic or online applications or systems an advantage.
• A minimum of 3 years’ experience in a management role.
• Proven leadership skills and competencies.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Planning, organizing and controlling skills.
• Internally motivated to perform and succeed.
• Assertiveness and diplomacy.
• Integrity.