Pre-Sales Architect – Collaboration Platforms at Salt South Africa

• We’re looking for an experienced Pre-Sales Architect to take ownership of the design and technical direction for enterprise collaboration, unified communications, contact centre, and customer experience solutions.
• This is a strong fit for a technical specialist who is equally comfortable in a pre-sales, consulting, or solution architecture capacity – someone who can sit with a client, unpack what they actually need, build a secure and scalable solution around it, and then guide the delivery team through to a successful rollout. You’ll be seen as a trusted advisor by both clients and internal teams, turning complicated business problems into practical, forward-looking technology solutions.
• The role calls for deep, hands-on expertise across collaboration platforms, unified communications (UC), contact centre (CC) and customer experience (CX) technologies, systems integration, and enterprise architecture more broadly.

What You’ll Be Doing

Solution Architecture & Design

• Architect enterprise collaboration, UC, CC and CX solutions that are properly aligned to the business objectives behind them.
• Turn business requirements into detailed technical architectures, designs and implementation roadmaps.
• Assess and recommend the right collaboration platforms, UC technologies and CX solutions for the client’s specific needs.
• Build architecture that is scalable, secure, high-performing and built to last.
• Produce solution architecture documentation – high-level and low-level designs, architecture diagrams, technical specs, integration designs and implementation plans.

Client Engagement & Pre-Sales

• Act as the trusted technical voice throughout the sales cycle.
• Sit with customers to properly understand both business and technical requirements.
• Run solution workshops, discovery sessions and technical presentations.
• Support the business development team with compelling, technically sound proposals.
• Get involved in RFP/RFI responses, Scope of Work development, pricing exercises, proposal reviews and client presentations.
• Put together executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration & Integration

• Active Directory / Entra ID
• CRM platforms
• ERP systems
• ITSM solutions
• Business applications
• Develop technical specifications for custom development and systems integration work.
• Define the API, web services and data exchange requirements needed to support business workflows and automation.

Contact Centre & Customer Experience Solutions

• Design and architect enterprise-grade contact centre and CX solutions.
• Provide technical leadership across cloud and hybrid customer engagement platforms.
• Make sure CX solutions line up with operational, security and business requirements.
• Support migration and transformation work from legacy platforms onto modern, cloud-based services.

Governance, Compliance & Delivery Support

• Ensure every architecture design holds up against security best practice, data privacy regulation and internal governance standards.
• Own the handover of proposed solutions to delivery teams for implementation.
• Provide technical oversight through implementation and deployment.
• Lead customer Proof of Concept (POC) initiatives.
• Review, validate and sign off on final solution designs and proposals.

What You’ll Bring

Technical Expertise

• Deep knowledge of enterprise collaboration technologies.
• A solid grasp of enterprise networking principles, network protocols and topologies, and security architecture and controls.
• Strong knowledge of system architecture frameworks, software architecture principles, and design patterns and best practice.
• Expertise in enterprise integration using APIs, REST/SOA services, data exchange protocols, and identity and access management solutions.

Contact Centre & CX Technologies

Demonstrated experience designing and implementing solutions across one or more of the following platforms:

• Cisco Contact Centre & Unified Communications
• Cisco Voice Solutions
• Genesys PureCloud (Genesys Cloud CX)
• NICE CXone
• Amazon Connect
• Microsoft Teams Voice
• Zoom Contact Center
• Alcatel-Lucent OmniPCX Enterprise
• Other enterprise-grade CC, UC and CX platforms

Consulting & Pre-Sales Skills

• Proven pre-sales and technical consulting track record.
• Confidence engaging with executives, business leaders and technical stakeholders alike.
• Strong requirements gathering, solution design and proposal development ability.
• Experience presenting technical solutions to both technical and non-technical audiences.
• Ability to turn conceptual designs into practical, implementable solutions.

Problem Solving & Leadership

• Advanced troubleshooting and analytical ability.
• Strong decision-making in complex technical environments.
• Excellent stakeholder management and relationship-building skills.
• Ability to lead technical discussions and influence architecture decisions.
• Strong documentation and communication skills.

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field.
• Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Centre or Customer Experience technologies.
• Proven experience in enterprise solution design and technical consulting.

Preferred

• Vendor certifications across collaboration, UC, CC and cloud technologies.
• Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
• Contact centre and CX platform certifications.
• Architecture certifications such as TOGAF or equivalent.