SPARK Schools is a network of affordable private schools implementing Africa’s first blended learning model for primary school students. Students learn in both the traditional classroom setting and our innovative Learning Lab. The SPARK Schools model combines highly engaging classroom teaching, individualised instruction in the Learning Lab, partner...
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Responsibilities:
Front Office & Visitor Management
Greet and welcome all scholars, families, visitors, and stakeholders with professionalism and warmth
Manage visitor sign-ins and ensure adherence to school safety and security protocols.
Answer all incoming calls and emails and direct queries to the relevant staff member in a timely manner.
Maintain a tidy and professional reception area that reflects SPARK Schools' culture and values.
Provide school tours to prospective parents and serve as a liaison during the enrolment process, including collecting personal documentation for enrolment files.
Parent Communication & Support
- Field parent queries regarding enrolment processes, documentation, and status updates.
- Respond to and assist with queries related to school fees, including payment channels, due dates, and account references.
- Schedule and coordinate parent-teacher meetings or appointments upon request.
- Provide information about school events, term dates, and school policies.
Scholar Support & Sick Bay Oversight
- Monitor and care for scholars in the sick bay, following school health protocols.
- Maintain accurate records of scholar incidents, illnesses, or injuries, and report to the School Operations Coordinator and relevant staff.
- Communicate with parents regarding scholar health incidents or early dismissals.
Administrative & Operational Support
- Maintain front office records, including attendance and scholar sign-in/out logs.
- Distribute school notices, letters, and report cards as required.
- Assist with procurement, stock-taking, and inventory of office and first-aid supplies.
- Receive and distribute school deliveries and mail.
- Provide general clerical support (filing, printing, photocopying) to school leadership and staff.
- Serve as the liaison for parents seeking enrollment or financial assistance by providing access to school telephones and offering support as needed.
Event & Logistics Coordination
- Support logistics and communication for school events, parent orientations, and open days.
- Provide on-the-ground support during major school functions and help coordinate guest check-ins.
Qualifications:
The ideal candidate will possess the following qualifications:
- National Senior Certificate (Matric) – Required
- Certificate or diploma in Office Administration or related field – Advantageous
Experience:
- 1–2 years’ experience in a receptionist, administrative, or customer service role
- Experience in a school or educational environment is highly advantageous
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