Private Broker at AON

Aon South Africa has an exciting opportunity for a Private Broker in our Personal Lines division, based (currently remotely) at our offices in Cape Town.

The role of a private broker is to manage, oversee, grow and administer a portfolio of high net worth clients in line with the MOS and servicing and growth strategies.

This position complies with the Company's Employment Equity policies.

About the Role 

As a Private Broker some of your key responsibilities will include:

• Being responsible for a portfolio of client accounts.
• Developing and leading and enhancing the day-to-day relationship with clients.
• Managing and co-ordinating all activities related to the portfolio of clients.
• Building and updating a ‘client profile’ of risks and needs analysis per clients
• Being responsible for all renewal activities, including preparation of renewal documents, renewal notifications renewal meetings with clients as well as cancellation letters.
• Responsibility for and ownership of tasks and problems relating to clients
• Providing professional and accurate advice to clients, including information is in respect of cover, exclusions, underwriting requirements and terms and conditions.
• Generating referrals from clients through excellent service, accurate advice and knowledge of insurance.
• Liaising and developing relationships with colleagues across the business and other key role players in the High Net worth environment.
• Maximizing cross sell opportunity at all times.
• Negotiating cover and rates with insurers on behalf of clients.
• Arranging Quantum valuations and review sums insured on receipt.
• Processing all policy documentation on relevant systems, including i the loading of new policies and endorsements.
• Being responsible for premium collection within the prescribed periods
• Being responsible for handling client accounting queries and processes refund requisitions.
• Liaising with the claims division, assists clients with the first notification of loss.
• Being responsible for maintaining an e-mail calendar.
• Being responsible for generating own correspondence.
• Adhering to minimum Quality and Service Standards laid down by the Division
• Remaining informed of market trends within the insurance industry and maintains awareness of competitor products/ offerings.
• Being responsible for maintaining and improving client satisfaction, retention, revenue and profitability.
• Being responsible for compliant dealings with clients.
• Contributing to the development of new business with either existing or new clients.
• Coordinating teams of Client Service Consultants (where applicable) to ensure client service standards are met.
• Being responsible for general administrative and ad hoc duties that may be requested from management from time to time.
• Being responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Role-specific Technical Skills, Knowledge and Experience

Qualifications

• Grade 12 (matric).
• A Bachelor’s degree is preferable.
• Registration as a representative with the FSCA in terms of the FAIS Act.
• Registration as an associate with the IISA.

Knowledge

•  Computer literacy with advanced experience in MS Word and Excel.
• A well-developed working knowledge of relevant product offerings in the short-term insurance industry.
• Know-how in respect of compliance and quality control in the insurance environment.
• An excellent functional knowledge of policy wordings.
• Knowledge enabling the incumbent to confidently articulate Aon’s proposition

Skills and Attributes

•  Well-developed analytical and technical and problem-solving skills.
• Well-developed written and verbal communication skills.
• Good interpersonal skills

Experience

• Have a minimum of 5 to 10 years’ experience with personal lines insurance.
• Have significant experience in the short-term insurance industry.
• Have extensive experience with high net with clients in the short-term insurance industry.