Process Analyst at Absa

Job Summary

Process Analyst

• To provide an effective advisory, implementation and coordination function to drive a standardised process framework and rigorous process controls aligned to Absa Standards and methodologies.

Job Description

Business Process Design/Improvement

Outputs to deliver this accountability:

- Interacting with channel and process owners, conduct business process needs analysis to understand the requirements, inputs, handoffs and outputs of the process where required.
- Facilitate process design workshops with participants from the processing areas and the process owners. Map the processes using the bank's approved mapping standards. This includes facilitating, designing and documenting process decomposition diagrams and defining and documenting new business processes to cover the total life cycle of the product or service covered.
- Review process maps to ensure that all regulatory, compliance and operational risk control elements are incorporated and highlighted.
- Obtain approval from business process owners on the final products before publishing on the Business Process Repository.
- Participate in the test cells for new processes and highlight any issues or concerns.

- Ensure that corrections are made prior to live implementation.
- Assess the risk and potential impact of any process changes requested from a systems, control and operational risk perspective. Highlight the risks to the process owners. Identify where systems designs need to be altered in order to integrate the business solution and highlight to the process owners.
- Assess the financial impact (direct such as development/training cost and indirect such as savings) of proposed changes and obtain approval from process owners.
- When required, interact with the Business Risk Officer or Management Assurance to ensure that process changes meet control requirements.
- Monitor implementation of new processes to ensure that anticipated benefits are realised.
- Support the product development process by advising on the most appropriate operational processes to support the product's implementation. Interact with the impacted operations processing area to obtain their input and approval for the final product process.
- On at least an annual basis, critically review all critical and major processes in place in the business area and identify areas for potential improvement. Obtain approval from the process owner to conduct detailed work and create recommendations for improvement. Ensure updated processes are published and old ones removed.
- Support process owners to design change impact assessment tools and change project plans. Occasionally assist with monitoring progress against the project plan.

Stakeholder Management
Outputs to deliver this accountability:

- Build long term sustainable relationships with business and support functions to establish effective communication channels whilst ensuring information flow, sourcing, compliance, control and risk identification.
- Attend relevant forums, committees and structures related to area of specialisation as may be directed by line manager, business requirements or stakeholder expectations.

Risk and Control Management
Outputs to deliver this accountability:

- Ensure adherence and compliance with governance, risk policies, procedures and compliance policies
- Ensure that support is given to business on process-related findings by Internal audit and/or Management Assurance, to address failures through the establishment of healthy controls.
- Adhere to governance and controls of process mapping is maintained according to standardized enterprise architectural framework.
- Action new process design mapping and documentation around value chains through standardization and in accordance with governance and control requirements.

Education

• National Senior Certificate/ Matric (Grade 12)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised