Process Analyst - OOH at Content+Cloud

Description

The Process Analyst will be required to collaborate with Technical Support teams, Customers, Process Owners, and other Stakeholders to manage support queues, keep tickets up to date in our ITSM Toolset and ensure tickets are assigned to support teams in compliance with SLA’s and OLA’s.

Every Process analyst at Contnet + Cloud acts as a partner with users of the processes to ensure processes are understood, adhered to, and continuously improved. The Process Analyst should strive to maintain up-to-date knowledge of industry best practice standards. Support the enterprise by providing information on best practice implementations.

Requirements

• Excellent oral and written expression in English

• Assertive, confident, positive and a professional manner.

• Prepare written material that is well

• Represent the organisation in an honest, ethical and professional way and encourage others to do so

• Exceptional attention to detail and thoroughness

• Previous experience in a similar role within a Service Provider/Managed Services or Service Integrator type business

• Relevant ITIL Certifications (or equivalent experience)

Required Qualifications/Experience

Matric and suitable IT Qualification, along with at least 5 years’ experience in a similar role.

Benefits

• Job Type: Permanent

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week - (This is an Out of Hours Support role. You will be part of a team that works an average of 40 hours per week across a shift rotation that covers 24 hours per day, 7 days per week. This role will predominantly work shifts that covers 7pm to 7am (British Standard Time or Daylight Savings Time), for which we offer a competitive shift allowance.

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)

• Continual professional development plans

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]