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Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
Process Engineering Project Lead manages the day-to-day execution of one or several process design projects in Absa while guiding and developing individual team members. Project Lead works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer or colleague experience. She/he will make an important contribution to the process engineering work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.
A successful Project Lead is a self-starter with a passion for high-quality process engineering. She/He has a strong track record of delivering complex, creative and rigorous processes that elevate the customer/colleague experience, improves efficiency, and saves on cost. He/she can demonstrate strong influencing capabilities and the ability to lead others in even high-pressure situations.
Experience and understanding of customer design (UX, Service Design, user testing) are beneficial.
Job Description
Accountability: Project Management
Accountability: High-quality Process Engineering
Accountability: Building capabilities
Education
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