Fresh Jobs at Mama Shelter

• As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi  to secure systems  and seamless integrations, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 

Here’s what you’ll be responsible for:

• Digital Guardian Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

Systems & Network Master 

• Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

Cybersecurity Protector

• Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

Tech Support Hero 

• Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

Innovation Driver 

• Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

Systems Integrator 

• Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

Project & Implementation Leader 

• Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Vendor Relationship Manager 

• Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Team Enabler 

• Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

Qualifications

MADE FOR YOU… ONLY IF 

• You have 5+ years of IT leadership experience in hospitality 
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 
• You’re calm under pressure and love solving puzzles 
• You combine technical expertise with strong people skills 
• You explain tech without jargon — making the complex feel easy 
• You’re proactive, organized, and always one step ahead 
• You care deeply about cybersecurity and data protection 
• You thrive in fast-paced, lifestyle hospitality environments 
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed 
• You lead with positivity, collaboration, and solution-focused energy 

YOUR LITTLE EXTRAS 

• Pre-opening hotel experience 
• Experience with Opera, Sun Systems, or similar hospitality platforms 
• Knowledge of cloud systems, networking, and cybersecurity best practices 
• Multi-property or international exposure 
• A personality that blends tech precision with Mama’s fun, bold spirit 

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• At Mama, marketing isn’t just promotion — it’s emotion  as our Marketing & Communication Manager, you craft compelling campaigns , shape our brand identity , and make sure our message resonates everywhere . You ensure Mama is seen, heard, and loved—by our team, our guests, and our partners 

Here’s what you’ll be responsible for:

Brand Guardian Extraordinaire 

• Protect Mama’s identity like a creative superhero 
• Ensure every visual, message, and campaign reflects Mama’s personality, energy, and playful spirit.

Campaign Creator & Storyteller 

• Design and execute marketing campaigns that create excitement and drive business 
• From seasonal activations to brand moments — you turn ideas into impact.

Digital & Social Media Rockstar 

• Own Mama’s online presence 
• Plan content, manage social media channels, and keep engagement high with bold, creative storytelling. 

Content & Experience Curator 

• Capture the magic of Mama through photos, videos, and experiences 
• Work closely with operations to showcase real moments, real people, and real vibes.

PR & Buzz Builder 

• Create noise in all the right places 
• Manage media relations, influencers, partnerships, and press opportunities that keep Mama talked about.

Collaboration Champion 

• Partner with Sales, F&B, and Operations to amplify activations and experiences 
• Ensure marketing supports revenue while keeping creativity alive.

Performance Tracker 

• Measure what matters 
• Analyze campaign performance, digital engagement, and market trends to continuously improve results.

Event & Activation Amplifier 

• Support events, launches, and happenings that bring Mama to life 
• Make every activation visible, shareable, and unforgettable.

Qualifications

MADE FOR YOU… ONLY IF

• You bring 4–6+ years of marketing experience in hospitality, lifestyle, or luxury brands 
• You’re equal parts creative thinker and strategic planner 
• You live on social media  and understand trends before they trend 
• You’re a natural storyteller  who knows how to connect emotionally with audiences 
• You thrive in fast-paced environments  and love juggling multiple projects at once
• You collaborate effortlessly across teams  and build strong relationships
• You’re organized yet imaginative  — structure meets creativity
• You’re confident managing agencies, influencers, and creative partners 
• You understand digital analytics and performance tracking 
• You bring positive energy, curiosity, and bold ideas every day 

YOUR LITTLE EXTRAS 

• Hotel opening experience? Big plus 
• Photography or content creation skills? Even better 
• Experience with lifestyle or experiential brands 
• International exposure 
• A love for culture, music, food, and creating unforgettable moments 
   

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• As our Financial Controller, you’ll be at the heart of the action, orchestrating all financial matters behind the scenes. From budgets to audits , cash flow to compliance , you keep Mama running smoothly, efficiently, and profitably—all while inspiring your team and supporting the wider business.

Here’s what you’ll be responsible for:

Guardian of the Numbers 

• Accounting, reporting, forecasting, budgeting, treasury, and taxation—all balanced perfectly like a financial superhero.

Master of Financial Statements 

• Balance sheets, P&L, and cash flow management kept spotless. Ensure audit-ready, accurate, and compliant financial data.

Revenue & Cost Optimizer 

• Provide detailed analysis to boost revenue and cost-efficiency, guiding the business to financial success.

Bridge Builder 

• Connect finance with operations, Ennismore regional support, and hotel owners—ensuring smooth communication and aligned goals.

Forecasting Guru 

• Manage budgets and forecasts to keep financial planning on track and forward-looking.

Accounting Maestro 

• Handle daily and monthly accounting tasks: income control, sales journal prep, revenue control, reconciliations, cash management, and receivables follow-up.

Cash Flow Commander 

• Oversee cash control, accounts payable, and receivable management, keeping the property’s liquidity healthy.

Compliance Officer 

• Ensure adherence to accounting policies, licenses, contracts, leases, operational taxes, and internal controls. Support audits and guide management in enforcing standards.

Leader with Passion 

• Guide, develop, and inspire the Mama Finance team. Collaborate with operations and Ennismore support teams to run a perfectly tuned financial engine.

Qualifications

MADE FOR YOU… ONLY IF 

• You bring 5+ years’ experience in senior finance positions in hospitality 
• You know the SA financial landscape—compliance, local ordinances, and market complexities 
• You juggle priorities with ease  and thrive on organization and accuracy
• You love numbers  and are obsessive about every penny and decimal point 
• You’re a people person , able to collaborate across teams while keeping operations seamless
• You respect confidentiality —what happens at Mama, stays at Mama
• You live, breathe, and dream in Excel —master of formulas, pivot tables, and reporting
• You inspire with high energy , motivate others, and lead by example
• You are action-oriented , roll up your sleeves, and embrace participative management
• You thrive under pressure  and navigate stress with calm and clarity
• Your hospitality passion shows in everything , delivering guest-centered experiences
• You are highly responsible, reliable, and ethical —a reputation for honesty and integrity
• Strong financial reporting, budgeting, and forecasting skills 
• Experience in audits, compliance, and financial controls 
• Ability to think strategically while managing operational finance 

YOUR LITTLE EXTRAS 

• You’ve been part of a hotel opening  and know how to make numbers work during early stages
• You’re familiar with Opera and Sun Systems 
• You balance vibrancy with meticulousness —fun, high-energy, and detail-oriented
• International exposure is a plus 

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• As our People & Culture Manager, you create an environment where teams feel welcomed, supported, inspired, and empowered to be themselves. From recruitment to engagement , development to wellbeing . With you around, every team member feels in good hands. 
• You are present, approachable, and operational — never far from the action. You build culture daily, support leaders, and ensure Mama remains a workplace where personality, creativity, and performance thrive together.

Here’s what you’ll be responsible for:

Culture Creator 

• Bring Mama’s culture to life by creating a welcoming, inclusive, and positive workplace where everyone feels they belong 

Talent Magnet 

• Lead recruitment and hiring processes, spotting personalities and talents that fit Mama’s spirit as much as the role itself

Team Experience Champion 

• Design and deliver initiatives that enhance engagement, wellbeing, and team satisfaction throughout the employee journey

Trusted Confidant 

• Act as a safe and confidential partner for team members and leaders, providing guidance , coaching , and support 

People Operations Leader 

• Oversee HR administration, policies , contracts , onboarding, and compliance, ensuring smooth and efficient people processes

Learning & Development Driver 

• Support growth through training , coaching , and development initiative that help teams reach their full potential

Performance Partner 

• Guide managers through performance management, feedback conversations , and talent development strategies 

Employee Relations Expert 

• Manage employee relations matters  with fairness , empathy , and professionalism while protecting Mama’s culture and standards 

Compliance Guardian 

• Ensure adherence to labor laws, company policies , and HR best practices across all people-related activities

Operational Partner 

• Work closely with department leaders and the Executive Committee to align people strategy with business needs 

Qualifications

MADE FOR YOU… ONLY IF 

• You hold CIPD Level 5 (or equivalent) 
• You bring strong HR generalist experience, ideally within hospitality 
• You have international exposure, including experience with diverse teams 
• Pre-opening experience is a strong advantage 
• You are creative and think outside the box when it comes to people and culture 
• You are approachable , empathetic , and naturally supportive 
• You balance compassion with professional judgment 
• You thrive in operational environments and enjoy being visible with teams 
• You handle confidential matters with integrity 
• You are organized , adaptable , and comfortable in a fast-paced environment 
• You inspire trust , positivity , and collaboration across all levels 
• With you, the sun is always shining—it’s all highs and blue skies! 
• You’re available and approachable—your office door is always open. 
• Confidentiality matters—you’re the team’s trusted confidant. 
• You spot talent easily—red chair, buzzer… it’s your turn! 
• You’re flexible—your working hours match the business needs. 
• You’re operational—you love being at the heart of the action with the team, not stuck at a desk.
• You have natural authority but deep down a heart of gold. 

YOUR LITTLE EXTRAS 

• You remember everyone’s birthday and always find the perfect gift and celebrate team moments 
• You bring energy, humour , and positivity to the workplace 
• You’re flexible and adapt your schedule to business needs 
• You believe culture is built daily  through small meaningful actions 
• You combine professionalism  with Mama’s quirky, human spirit 
• You’re determined—you finish the marathon on time, with your best smile.