IT Manager at Mama Shelter

• As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi  to secure systems  and seamless integrations, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 

Here’s what you’ll be responsible for:

• Digital Guardian Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

Systems & Network Master 

• Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

Cybersecurity Protector

• Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

Tech Support Hero 

• Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

Innovation Driver 

• Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

Systems Integrator 

• Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

Project & Implementation Leader 

• Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Vendor Relationship Manager 

• Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

Compliance Champion 

• Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

Team Enabler 

• Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

Qualifications

MADE FOR YOU… ONLY IF 

• You have 5+ years of IT leadership experience in hospitality 
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 
• You’re calm under pressure and love solving puzzles 
• You combine technical expertise with strong people skills 
• You explain tech without jargon — making the complex feel easy 
• You’re proactive, organized, and always one step ahead 
• You care deeply about cybersecurity and data protection 
• You thrive in fast-paced, lifestyle hospitality environments 
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed 
• You lead with positivity, collaboration, and solution-focused energy 

YOUR LITTLE EXTRAS 

• Pre-opening hotel experience 
• Experience with Opera, Sun Systems, or similar hospitality platforms 
• Knowledge of cloud systems, networking, and cybersecurity best practices 
• Multi-property or international exposure 
• A personality that blends tech precision with Mama’s fun, bold spirit