People & Culture Manager at Mama Shelter

• As our People & Culture Manager, you create an environment where teams feel welcomed, supported, inspired, and empowered to be themselves. From recruitment to engagement , development to wellbeing . With you around, every team member feels in good hands. 
• You are present, approachable, and operational — never far from the action. You build culture daily, support leaders, and ensure Mama remains a workplace where personality, creativity, and performance thrive together.

Here’s what you’ll be responsible for:

Culture Creator 

• Bring Mama’s culture to life by creating a welcoming, inclusive, and positive workplace where everyone feels they belong 

Talent Magnet 

• Lead recruitment and hiring processes, spotting personalities and talents that fit Mama’s spirit as much as the role itself

Team Experience Champion 

• Design and deliver initiatives that enhance engagement, wellbeing, and team satisfaction throughout the employee journey

Trusted Confidant 

• Act as a safe and confidential partner for team members and leaders, providing guidance , coaching , and support 

People Operations Leader 

• Oversee HR administration, policies , contracts , onboarding, and compliance, ensuring smooth and efficient people processes

Learning & Development Driver 

• Support growth through training , coaching , and development initiative that help teams reach their full potential

Performance Partner 

• Guide managers through performance management, feedback conversations , and talent development strategies 

Employee Relations Expert 

• Manage employee relations matters  with fairness , empathy , and professionalism while protecting Mama’s culture and standards 

Compliance Guardian 

• Ensure adherence to labor laws, company policies , and HR best practices across all people-related activities

Operational Partner 

• Work closely with department leaders and the Executive Committee to align people strategy with business needs 

Qualifications

MADE FOR YOU… ONLY IF 

• You hold CIPD Level 5 (or equivalent) 
• You bring strong HR generalist experience, ideally within hospitality 
• You have international exposure, including experience with diverse teams 
• Pre-opening experience is a strong advantage 
• You are creative and think outside the box when it comes to people and culture 
• You are approachable , empathetic , and naturally supportive 
• You balance compassion with professional judgment 
• You thrive in operational environments and enjoy being visible with teams 
• You handle confidential matters with integrity 
• You are organized , adaptable , and comfortable in a fast-paced environment 
• You inspire trust , positivity , and collaboration across all levels 
• With you, the sun is always shining—it’s all highs and blue skies! 
• You’re available and approachable—your office door is always open. 
• Confidentiality matters—you’re the team’s trusted confidant. 
• You spot talent easily—red chair, buzzer… it’s your turn! 
• You’re flexible—your working hours match the business needs. 
• You’re operational—you love being at the heart of the action with the team, not stuck at a desk.
• You have natural authority but deep down a heart of gold. 

YOUR LITTLE EXTRAS 

• You remember everyone’s birthday and always find the perfect gift and celebrate team moments 
• You bring energy, humour , and positivity to the workplace 
• You’re flexible and adapt your schedule to business needs 
• You believe culture is built daily  through small meaningful actions 
• You combine professionalism  with Mama’s quirky, human spirit 
• You’re determined—you finish the marathon on time, with your best smile.