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  • Posted: Jan 18, 2021
    Deadline: Not specified
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
    Read more about this company

     

    Senior Design Director

    Senior Design Director is responsible for driving Absa’s customer and design strategy across a design function or a highly complex strategic area in the organization. She/he acts as a thought partner to senior business leaders in formulating a customer experience strategy and ensures customer thinking is embedded in all decision making. Senior Design Director oversees the multiple design projects in her/his business area and ensures they deliver coherent, world-class customer experience aligned to the business strategy and needs.

    An ideal Senior Design Director is an expert in her/his field of design and able to provide consistently excellent and creative design solutions. She/he has a track record of driving development and implementation of business strategy through design decisions and providing insights and direction to the business at senior levels. Senior Design Director is an experienced people leader, who is able to oversee multiple large projects simultaneously. She/he is passionate about high-quality customer design and developing the skills and capabilities of the people in her/his organization.

    Experience and understanding of process design are beneficial.
    Job Description
    Accountability: Design Capability development

    • Build a Design Centre of Excellence; grow and develop functional design capability by creating new design standards and tools to ensure continuously improving and consistent design quality across the business
    • Create an environment of innovation, quality, and ownership within the Design Office
    • Support the Head of Design in creating and articulating a wider Design Office strategy to deliver a truly exceptional customer experience across Absa
    • Work with customer metrics and measurements to both monitor and manage the quality of design delivery and to create tangible customer insights needed for the decision making
    • Stay abreast of industry trends and role players and ensure that RBB is well-positioned to provide competitive and industry-leading Design

    Accountability: Thought leadership and innovation

    • Formulate the channel/BU customer experience strategy to enable the delivery of the business strategy, conceptualize the impact of the strategy to design choices and focus, and specify the appropriate measures for monitor outcomes
    • Drive innovation across Absa’s product and solution design, challenging the existing thinking and limitations to deliver step-change in customer experience
    • Act as a thought leader to business and channel leadership, providing insights and advice based on deep expertise in design thinking, design solutions, and global best practice
    • Deliver the highest quality, creative, and innovative design solutions to highly complex problems, Deliver projects which enable the business to deliver on its customer experience, brand promise, and GoTo strategic agenda.

    Accountability: Project management

    • Manage a large portfolio of projects, creating innovation and ease of use that delights Absa customers and is also recognized externally as the market-leading design
    • Identify synergies across different projects and project portfolios, uplifting the design quality or reducing the effort and time to market for the different solutions
    • Drive a great and consistent customer experience across a highly complex area within the bank, with a large number of stakeholders and competing priorities, ensuring focus on highest impact areas and delivery of exceptional outcomes
    • Combine the understanding of the business strategic intent and customer insights into tangible project proposals and briefs, with large value-add to the business; support Design Directors and Senior Designers in translating these into project scopes and project plans
    • Oversee several simultaneous projects, providing guidance and direction across all, and understand where to dive deeper to ensure great delivery. Engage and inspire entire design project teams.
    • Allocate and monitor design resources to ensure that quality work will be completed on time and to budget; involving external design agencies to manage demand when appropriate.

    Accountability: People Leadership

    • Create a design ecosystem and physical environment in which designers will thrive, be motivated by, and develop as professionals
    • Drive the talent pipeline to ensure the right balance of senior and junior talent across different functional skillsets
    • Promote the professional development of the individual designers through one to one mentoring, training, and providing the right opportunities for development
    • Take ownership of building a best practice knowledge base and processes; and creating programs that grow design knowhow in wider RBB.
    • Positively contribute to the Design Community in South Africa

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    Pricing Actuarial Specialist

    To provide specialist advice and support in the development and implementation of actuarial services, enabling the provision of sound commercial and financial expertise.
    Job Description

    • Administrative and operations support:
    • Provide Actuarial administrative and operations support against standard operating procedures
    • Ad Hoc duties: Provide support to customers and team as required on an ongoing basis
    • Compliance and Risk Management:
    • Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

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    Acquisition Banker – FX

     

    Acquire new-to-bank corporate profiled clients that do not have an existing Absa banking relationship.

    Job Description
    Corporate & Investment banks of the future need to have their ‘finger on the pulse’ to retain market share whilst also broadening revenue pools. Our Client Coverage business has been reaching and exceeding revenue targets year-on-year due to their strong focus on adding value and partnering with clients beyond the “numbers” discussion.
    Are you that “Rain Maker” when it comes to forex?

    • Engage with non-banked Absa corporate profiled clients, with the main focus on originating and executing FX sales opportunities with non-banked target clients.
    • Identifying of target clients, Originating and qualifying the opportunity, Facilitating on-boarding process, Seeking CREDIT approval for facilities and Executing and implementing approved FX facilities.
    • Originate and execute International Banking Sales opportunities underpinning the FX requirement with the end purpose of securing a primary banking relationship.
    • B-degree in in Commerce, with a minimum of 5 years International Banking Sales and/or Global Markets FX Sales experience. Ideally you should have been in client facing role with strong credit experience

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Designer Junior - UI/UX/CX

    Junior designers work within well-established teams to solve design problems. Junior designers contribute to product and service teams by solving specific functional-level design problems. Junior designers follow the established standards in their discipline.
    Junior designers have a passion for one or more of the core design disciplines (user experience design, user interface design, service design, customer research) and continually grow by contributing to one project at a time.

    Job Description
    Key Accountabilities
    AccountabilityProblem solving and execution

    • Follow an approach defined by the team
    • defined by the team
    • Conduct research (primary and secondary) to understand users pains, gains and needs
    • Execute on design work based on steer from design project leads
    • Adapt designs based on feedback from customers and team leads
    • Present design work back to business stakeholders with the support of design project leads
    • Be an advocate and representative of the design thinking methodologies and practices.
    • Create final production ready design

    Accountability: High quality design

    • Create creative and innovative design solutions to create a world-class customer experience
    • Contribute to the design within the project
    • Apply design thinking and best practice standards in developing design with the support of senior designers
    • Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience
    • Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
    • Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

    Accountability: Building capabilities

    • Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.

    Role / Person Specification:
    Education And Experience Required

    • Higher Certificate in a Design discipline such as product, industrial, service, interaction, multimedia, communication, digital or an equivalent NQF level 5 qualification
    • Minimum of 1 year of technical design experience or customer experience in financial services
    • Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
    • Relevant examples of customer centric design work
    • Examples of experience conducting research, for example benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing (examples can include university done)
    • Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

    Role / Person Specification:
    Knowledge & Skills:

    • Good understanding of what it means to be customer obsessed
    • Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
    • Effective time management and planning skills
    • Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to simple problems.
    • Basic ability to execute design work in a core design discipline.
    • Literacy of design tools (advantageous but not mandatory)

    Competencies:

    • Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
    • Delivering results and meeting customer expectations
    • Attention to detail
    • Good verbal and written communication skills
    • Upholding standards by adhering to principles and values
    • Continuous learning and researching to develop core expertise
    • Ability to work within a team

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    Full Stack Data/Product Engineer

    Apply critical thinking & problem solving skills to contribute to all phases of the development lifecycle & quickly produce well-organised, optimized, and documented source code to deliver high-performing, scalable, enterprise-grade applications.

    Job Description
    Role Description
    This role provides an exciting opportunity within the Chief Technology Office - Artificial Intelligence team. The Fullstack Engineer / Developer serves as a development and support expert with a responsibility for the design, development, automation, testing, on-going support and administration, along with documentation of their delivery. The position balances a fast-paced work environment with the expectation of the completion of work activities meticulously and effectively; working independently within our highly collaborative integrated teams; creating new code with ensuring it doesn't disrupt previous versions. The ideal candidate is required to be passionate about solving complex technical problems across all levels of software architecture, development, and debugging.
    Technologies/skills:

    • C#.NET, ASP.NET MVC 4+ (dotnet core a plus)
    • WEB API.
    • Angular
    • RESTful services
    • SCSS/LESS/TypeScript - having worked with preprocessor languages
    • UI charting (D3/highcharts/etc.)
    • Experience with material design is a plus
    • Experience with application dev in AWS is a plus
    • Attention to detail for UI design
    • Understanding large scale systems
    • Familiar with Agile methodologies
    • Experience and knowledge on CI/CD and tooling used ¡V Azure DevOps, Jenkins
    • Preferred: Experience with some of the following: SQL, Apache Hadoop, Spark, AWS, Kubernetes, Linux, Bash, version control tools, continuous integration tools

    You will have the opportunity of working directly across the firm with developers, operations staff, data scientists, architects and business constituents to develop and enhance the Big Data service.

    • Development and deployment of data applications
    • Design and Implementation of infrastructure tooling and work on horizontal frameworks and libraries
    • Creation of data ingestion pipelines between legacy data warehouses and the big data stack
    • Automation of application back-end workflows
    • Building and maintaining backend services created by multiple services framework
    • Maintain and enhance applications backed by Big Data computation applications
    • Be eager to learn new approaches and technologies
    • Must be a clear methodical thinker with good problem solving skills
    • Strong programming skills with drive and strong work ethic
    • Background in computer science, engineering, physics, mathematics or equivalent
    • Worked on Big Data platforms (Vanilla Hadoop, Cloudera or Hortonworks)
    • Experienced and technically strong UI developer (Angular) that is backend (C#) savvy
    • Preferred: Experience with Scala or other functional languages (Haskell, Clojure, Kotlin, Clean)
    • Preferred: Experience with some of the following: Apache Hadoop, Spark, Hive, Pig, Oozie, ZooKeeper, MongoDB, CouchbaseDB, Impala, Kudu, Linux, Bash, version control tools, continuous integration tools

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    Senior Manager, Design System

    Senior Manager Design System is responsible for driving the creation and dissemination of design standards and methodologies in Absa across all design disciplines (UI, UX, SD, Process and System design). She/he will ensure that the standards and methodologies help the Design team, and the rest of the organization, to be innovative, increase time-to-market, reduce costs, improve quality and maintain competitiveness in the Financial Services marketplace. She/he will focus on enabling scale in design, by ensuring support for both complex specialist design projects, as well as creation of self-service tools for non-designers in the organization.

    Senior Manager Design System will also work with various departments in Absa to bring together the best practice customer experience measurements, and create insights on the impact and value of design work. She/he will identify areas of improvement potential across all customer interactions and use these insights to provide input to the Design Office strategy and prioritization.

    A successful Senior Manager Design System is passionate for enabling quality design in scale. She/he can drive the strategic thinking and senior stakeholder interactions, but can also dive deep into details when needed. She/he has a track record of driving large-scale projects in design standards and methodologies, and ensuring adoption across diverse organizations. She/he gets things done.

    Job Description

    Project Management: Manages the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Ensure that timelines are met: Manage team in such a way that deadlines are met | Managing Others: Take responsibility for the effective management of others

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    Lead Design Enablement

    The Lead, Design Enablement (LDE) is responsible for ensuring the consistency and coherence of the delivery and operations across the entire Customer Design Office, including design standards, measurements, research, operations, and budgets. She / He has accountability for the adoption of efficient processes and high-quality design standards within and outside the Design office, and alignment with key stakeholders, such as Finance, Risk, and Infrastructure. LDE manages the people resourcing, including driving the training and development curriculum to upskill the team.
    The ideal LDE is equally strong in strategic thinking and operational delivery. She/he has a strong track record in managing versatile functions in a complex environment and is passionate about delivering the highest quality output. LDE can demonstrate strong influencing skills in different levels of the organization, as well as a solid understanding of analytics.

    Job Description
    Accountability: Design Office Strategy and projects

    • Provide insights and input to the development of Design Office strategy and targets
    • Align Design Office strategy with stakeholders in the Group, RBB, and CVM level, e.g., Finance, Risk, and Infrastructure
    • Actively identify areas of development for the Design Office through the interaction with stakeholders and analyzing the information across projects.
    • Drive projects across the strategic priorities to continuously improve efficiency, effectiveness, and quality in alignment with CVM and RBB strategic direction
    • Support Head of Design in managing the budget and planning cycles for the Design Office

    Accountability: Design Standards and Measurements

    • Drive the development and adoption of high-quality design standards and measurements across all aspects of design to elevate the level of customer experience across all products and channels.
    • Continuously iterate the standards and measurements, by collecting and implanting input from design projects, stakeholders, and external best practice, pulling in resources as appropriate
    • Ensure the adoption of the design standards by the design office, as well as by all relevant stakeholders (e.g., developers, product managers, customer experience managers)
    • Drive the governance process, to ensure that the standards are adhered to across the businesses and products for Absa to present itself as a single, customer-driven bank with exceptional customer experience.
    • Provide insights to the leadership, stakeholders, and designers from strategic measurements, identifying areas of excellence and opportunities to improve
    • Support Design Directors in developing a set of metrics to be used for data-driven decision making in different design projects

    Accountability: Research

    • Establish innovative methods and strategies of knowledge collection and dissemination internally within the Design Office and with other Absa businesses
    • Develop research and knowledge management strategies to serve the business needs, and enhance Design outcomes
    • Analyze data coming from various sources, including business unit measurement, external research, and customer measurements into both qualitative and quantitative insights
    • Translate data into management-level reporting and actionable insights for design project teams, and present these insights regularly to the senior leadership
    • Lead the Customer Research Function to support design teams and business teams in understanding and implementing the customer feedback and insights

    Accountability: Operations

    • Maintain ongoing transparency to the Design project pipeline, identifying skill and capacity gaps in advance and providing plans on how to close them
    • Balance the project demand with design resources, optimizing for skill match, high-quality delivery, and people development
    • Drive the Design Office people processes and talent management by e.g., ensuring an effective recruitment and talent pipeline, onboarding and performance management process for permanent and contract resources alike
    • Manage and maintain the relationships with strategic external contractors

    Accountability: People Leadership

    • Actively manage the people in your team, supporting them in prioritization, problem-solving and technical development
    • Create a Design office and team environment in which your team members will thrive, be motivated by, and develop as professionals
    • Promote the professional development of the individual professionals through one to one mentoring, training, and providing the right opportunities for development

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Full Stack Product Engineer

    Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.

    Job Description

    • The CIB IT trade team supports all TRADE applications, for local and international trade with a range of trade and working capital solutions. We offer trade products that will help our clients to manage risks, negotiate credit terms, and reduce pressure on their cash flow to enable our clients to trade confidently and efficiently.

    Accountability:
    DevOps

    • Contribute to all phases of the development lifecycle
    • Interpret analysis, problem definition & business requirements to identify solution requirements (e.g. features)
    • Produce well-organised and documented source code for technical solutions
    • Apply technical organisation principles of self-service, repeatability, testability, scalability & resilience in code development
    • Apply general design patterns and paradigms to deliver technical solutions
    • Debug existing source code and polish feature sets.
    • Work with integrated teams and other developers to improve and evolve technical products and services
    • Study & apply Group Architecture & Infrastructure guidelines to all development work
    • Support reviews, performance monitoring & ongoing optimization and maintenance on applications
    • Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for exposure to Automation, Integration, Messaging, CI/CD etc.
    • Update, create and appropriately store application documentation & technical specifications

    Key critical skills and proficiencies required:

    • 3-5 year experience as a full stack developer
    • Java EE
    • Angular
    • Java Script
    • Jquery
    • Type Script
    • Html
    • CSS
    • DB (Postgres, MSSQL)
    • AWS
    • Rest Services
    • Orchestration
    • UML

    Good understanding of commonly used design patterns for :

    • Open Source
    • Database (Postgres and MSSQL)
    • Application design
    • Good understanding of Object Oriented Programming Principles
    • Good understanding of debugging and problem-solving

    Education

    • Bachelor's Degree: Information Technology

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    Manager: Reinsurance

    To plan, manage and monitor the implementation of reinsurance activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

    Job Description

    • To provide management and oversight across all reinsurance activities for the Pan African Life insurance entities. This includes: developing best practices; supporting implementation activities; developing and maintaining relationships with reinsurance partners; and review and oversight of reinsurance activities in line with risk management and assurance procedures and standards. Ideally a nearly qualified actuary or chartered accountant.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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    Process Engineering Project Lead

    Process Engineering Project Lead manages the day-to-day execution of one or several process design projects in Absa while guiding and developing individual team members. Project Lead works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer or colleague experience. She/he will make an important contribution to the process engineering work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.

    A successful Project Lead is a self-starter with a passion for high-quality process engineering. She/He has a strong track record of delivering complex, creative and rigorous processes that elevate the customer/colleague experience, improves efficiency, and saves on cost. He/she can demonstrate strong influencing capabilities and the ability to lead others in even high-pressure situations.

    Experience and understanding of customer design (UX, Service Design, user testing) are beneficial.

    Job Description
    Accountability: Project Management

    • Lead small team(s) in a project setting to deliver continuous and step-change improvements in process efficiencies and effectiveness
    • Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Process Design Managers, establish a clear scope, objectives, and project plan for projects
    • Manage the day-to-day delivery of the process engineering output against the plan, continuously interrogating the quality, cost, and process efficiency to deliver high-quality output in each stage of the project
    • Translate the process design into technical, business, and architecture requirements that account for risk and compliance requirements and technical limitations
    • Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements, challenging stakeholders constructively when needed
    • Lead the project team by aligning, managing, and coaching the process engineers and possibly other team members, supporting them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product
    • Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
    • Adopt and influence good design practices within the project to enable consistent design quality.
    • Actively seek ways to measure the impact of the process designs to the customer and business, reporting the insights to the senior management and business stakeholders

    Accountability: High-quality Process Engineering

    • Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control
    • Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.
    • Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy
    • Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
    • Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma
    • Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies

    Accountability: Building capabilities

    • Coach and mentor process engineers in the project team as well as the wider team
    • Foster a team environment in which designers feel engaged and motivated
    • Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
    • Contribute to the skill building of your team members by actively sharing insights and success stories, and providing feedback and ideas across different projects
    • Drive adoption and documentation of high-quality process design methodologies, tools, and practices to ensure continuous incremental improvements in customer and colleague experience
    • Contribute to building Absa's Process Engineering knowledge base.
       

    Education

    • Bachelor's Degree: Information Technology (Required)

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    Scrum Master, Design System

    Scrum Master drives continuous delivery by managing multidisciplinary teams to deliver efficiently. In the Design team the scrum master will focus on driving the development of design standards across all design disciplines in variety of team and project settings. He/she will enable the squad to manage delivery and stakeholder expectations. Scrum Master will enable timeous delivery by managing the backlog effectively, and helping the teams to focus on the tasks at hand.

    Scrum Master will participate in each project definition. He/she will not simply execute on a project, but will work with senior leaders in Design team to shape the approach, prioritization and structure of the projects. He/she is also responsible for escalating risks and impediments to the relevant stakeholders to ensure that delivery quality and timelines are preserved.

    A successful Scrum Master is an expert motivator, strong collaborator and skillful negotiator. He/she is a self-starter with a passion for high quality delivery and the expertise in managing constrained resources. He/she will have a strong track record of delivering complex, creative and innovative projects that move the business forward. Experience with Design is a benefit.

    Job Description
    Accountability: Scrum and agile process

    • Effectively coach the squad about agile principles and scrum framework
    • Help the squad agree on shared quality standards in the form of a definition of done
    • Help the squad with handover in the form of definition of ready
    • Organize the schedule and materials required for all sprint ceremonies
    • Facilitate sprint planning, product grooming, reviews and retrospectives keeping them focused and ensuring that everyone contributes
    • Ensure that daily scrum happens and useful to the team

    Accountability: Managing delivery

    • Work with product owner as they develop strategy, track progress and manage stakeholders
    • Assist the product owner to establish the product backlog
    • Meticulously monitor quality of work and take necessary corrective actions when necessary
    • Understand the team dynamics and seek to guide them into productive ways of working promoting whole team thinking
    • Lead the team through problems not by providing solution but providing by helping them identify options
    • Work with key stakeholders to interact productively with the scrum team

    Accountability: Building capabilities

    • Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
    • Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
    • Continuously research and share insights into world standards and best practices.
    • Evangelizing agile and scrum in other squads.

    Education And Experience Required

    • Matric (Mandatory)
    • Degree or diploma in a Software or Process related discipline such as (but not limited to) Engineering, Computer Science, IT (NQF level 4)
    • Minimum of 2 years of technical delivery of agile software projects OR track record of delivering high quality agile projects, with strong customer impact.
    • Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

    Knowledge and skills:
     

    • Basic understanding of either Product design, Service Design or Process Design
    • Firm grasp of modern software development methods
    • Understanding of continuous integration and continuous delivery
    • Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems that result in a great customer experience.
    • Literacy of design tools specific to discipline.
    • Understanding of the importance of data and insight in defining solutions and ability to use data in decision-making
    • Awareness of new and emerging design trends and patterns in specific design discipline.

    Education

    • National Certificate: Information Technology

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    Designer - UI/UX/CX

    Designers work with in established, ad-hoc product, or service teams to solve customer experience problems holistically through the skills of their discipline and their understanding of customer behavior. Designers maintain and challenge the established standards in their discipline.

    Designers have expertise in one or more of the core design disciplines (user experience design, user interface design, service design, customer research, prototype engineering and content strategy) and execute design on one project at a time.

    Job Description
    Key Accountabilities
    AccountabilityProblem-solving and execution

    • Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
    • Contribute to defining the approach for a specific design project with design leaders.
    • Conduct research (primary and secondary) to understand user’s pains, gains, and needs
    • Execute design work based on steer from design leaders.
    • Adapt designs based on feedback from customers and design leaders.
    • Present design work to business stakeholders with the support of design project leads.
    • Work with product/service teams to implement customer-centric solutions for Absa.
    • Advocate for design thinking methodologies and practices.
    • Create production-ready design deliverables.

    Accountability: High-Quality Design

    • Create creative and innovative design solutions that deliver world-class customer experience.
    • Apply design thinking and best practice design standards with the support of senior designers.
    • Leverage insight and data, such as market analysis, customer feedback, user research, and analytics to ensure that products/services/solutions are designed around the customer and deliver an improved experience.
    • Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
    • Align the design to the design standards and brand guidelines to ensure a consistent experience across the Absa ecosystem

    Accountability: Building capabilities

    • Continuously develop your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
    • Contribute to the knowledge building of the entire team by actively sharing insights and success stories.
    • Continuously research and share insights into world standards and best practices

    Role / Person Specification:
    Education And Experience Required

    • National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
    • Minimum of 2-3 years of technical design experience or customer-focused experience at scale
    • Track record of delivering, high-quality design projects, with strong customer impact.
    • Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
    • Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys, etc.

    Role / Person Specification:
    Knowledge & Skills:

    • Ability to ensure all copy follows brand and style guidelines.
    • Basic understanding of either Product or Service design.
    • Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering, or content strategy.
    • Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to problems that result in great customer experience.
    • Literacy of design tools specific to a discipline.
    • Understanding of the importance of data and insight in defining solutions and the ability to use data in decision-making
    • Awareness of new and emerging design trends and patterns in the specific design discipline.

    Competencies:

    • Deciding and initiating action
    • Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
    • Delivering results and meeting customer expectations
    • Strong attention to detail
    • Great communicator with strong written and verbal communication skills
    • Upholding standards by maintaining principles and values
    • Continuous learning and researching to develop core expertise
    • Ability to work within a team
       

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

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    Design Director

    Design Director is responsible for driving Absa’s customer and design thinking across a business unit or a channel. She/he supports senior business leaders in embedding the customer thinking in the strategy and decision-making, and provides insights and input to the process. Design Director manages multiple design projects in her/his business area and ensures they deliver coherent, world-class customer experience aligned to the business strategy and needs.

    An ideal Design Director is an expert in her/his field of design and able to provide consistently excellent and creative design solutions. She/he has a track record of delivering design projects with large and tangible customer and business value. Senior Design Director is a passionate about managing and developing people in her/his team, and providing guidance and motivation both in- and outside her project teams.
    Job Description
    Key Accountabilities
    Accountability: Business alignment and strategy

    • Partner with business and product leadership to give advice on customer experience and to align with business strategy and needs. Identify opportunities, and provides guidance on the vision and objective of the project.
    • Continually elevate the quality of experiences, products and services we design to enable the business to deliver on its customer experience, brand promise and GoTo strategic agenda
    • Work with customer metrics and measurements to both monitor and manage the quality of design delivery and to create tangible customer insights needed for the decision making
    • Stay abreast of industry trends and role players and ensure that RBB is well positioned to provide competitive and industry leading Design

    Accountability: Project management

    • Define objectives, scope and deliverables of each project and align with the business to ensure clear project plans and delivery model
    • Allocate and monitor design resources to ensure that quality work will be completed on time and budget. Involve external design agencies when appropriate
    • Closely direct designers who are driving day-to-day design detail. Engage and inspire entire design project teams.
    • Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customer.
    • Sign‐ off designs at various milestones, ensuring high quality, consistency and adherence to design standards
    • Ensure the projects remain on course and reach the highest standards of design that create an innovation and user value.
    • Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
    • Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders
    • Provide updates and present final designs to senior Absa leadership

    Accountability: World class design

    • Deliver projects, which lead to the creation of an industry leading customer experience, which is notably different, far exceeds expectations and is at the global forefront of simplicity and usability while still maintaining the depth and richness in functionality of the Absa product set.
    • Leverage insight and data to ensure that products/services/solutions are truly designed around the customer/client/colleague.
    • Ensure the teams embrace design thinking and best practice standards in developing design options and narrowing down the final solution
    • Determine and set the optimal design approach for projects from ideation to final design implementation, providing and documenting personas and journey maps, site-mapping, wire-framing, prototyping, user-testing, visual assets, front-end code etc.

    Accountability: People Leadership

    • Actively manage the people in the teams, supporting them in prioritization, problem solving and technical development
    • Create a design office and team environment in which designers will thrive, be motivated by and develop as professionals
    • Promote professional development of the individual designers through one to one mentoring, training and providing the right opportunities for development
    • Actively contribute the overall knowledge management, providing insights and direction; and by bringing people together to share knowledge

    Role / Person Specification:
    Education And Experience Required

    • B Degree in a Design discipline such as product, industrial, service, interaction, or digital design or equivalent NQF level 7 qualification
    • Must have at least 5 years’ experience directing complex, commercial, design projects at a leading agency or within internal design function at a major brand involving senior stakeholders and interdisciplinary creative teams.
    • Must have a design practitioner background and foundation within one or more disciplines. Ideally with a portfolio of award‐winning work in the financial services industry.
    • Strong track record of delivering high quality design projects with strong customer impact and proven value-add to the business
    • Experience conducting audience and usability research, utilising this data and other data sources to drive design decision making and measure impact is essential
    • Familiar with designing product, services and experiences across multiple touch points.
    • Has worked with large budgets and major brands.
    • Other commercial or operational business experience advantageous.

    Knowledge and skills:

    • You may be specialized in a particular field e.g. digital, service or product design.
    • Highly creative with the ability to generate ideas and practically contribute to design details.
    • Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
    • Ability to inspire others.
    • Ability to influence stakeholders at all levels, including outside the design team. Senior level written and verbal communication including public speaking.
    • Ability to create project briefs and not just deliver them.

    Competencies:

    • Strategic Capability
    • Customer Focus
    • Business Acumen
    • Results Orientation
    • Innovation Leadership
    • Problem Solving Leadership
    • Inspirational People Leadership
    • Collaboration and Influencing

    General

    • The appointment will be made in line with the Divisional Employment Equity strategy.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    go to method of application »

    Data Engineer

    To define, test, document data specific routines that supports the deployment & optimisation of data retrieval, processing, storage and distribution for the TWC business.
    Discover and define what the key business insights to be monitored are
    Define a data management strategy to ensure data remains accurate and maximise availability
    Continuously make key insights available by managing data processes and dashboards and make them available.
    Leverage the use of artificial intelligence to support monitoring of key controls, assist in decision support for key checklists pre-transaction and passive monitoring of fraud triggers.

    Job Description

    In this role we are looking for a Data expert who has been able to help business create and implement strategic shifts by making sense of the data provided. We are looking for a game changer to be part of our double digit growth ambitions. Are you up to the challenge? OR have you been there, done that already?
    Your key performance objectives will include:

    • Understanding the technical landscape and bank wide architecture that is connected to or dependent on the business area supported in order to effectively design & deliver data solutions
    • Translating / interpreting the data architecture direction and associated business requirements & leverage expertise in analytical & creative problem solving to synthesise data solution designs beyond the analysis of the problem
    • Participating in design thinking processes to successfully deliver data solution blueprints
    • Leveraging state of the art relational and No-SQL databases as well integration and streaming platforms to deliver sustainable business specific data solutions.
    • Designing data retrieval, storage & distribution solutions (and OR components thereof) including contributing to all phases of the development lifecycle e.g. design process
    • Developing high quality data processing, retrieval, storage & distribution design in a test driven environment
    • Collaborating with various teams in the bank to ensure better availability, relevance of data and accurate data sets in our data lakes
    • Assembling large, complex data sets that meet business requirements & manage the data pipeline
    • Leveraging data tools for analytics that assist in building and optimizing data sets for the benefit of the business.

    Let’s talk further if you have the above-mentioned experience as well as a relevant B degree plus:

    • Proven experience in customer facing environment
    • Previous experience in stakeholder management
    • 5+ years’ experience in data science principles, methodologies and implementation across data marts, warehouses and data leaks, including data governance around ingestion and retrieval/usage.
    • 3 + years’ experience working in Big data environment (advantageous for all) – optimising and building big data pipelines, architectures and data sets with e.g. Java, Scala, Python, Hadoop, Apache Spark and Kafka
    • Logical & physical design of data structures
    • Testing

    Education

    • Bachelor's Degree: Information Technology

    go to method of application »

    Internal Audit Manager

    To plan, manage and monitor the implementation of audit management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

    Job Description

    Assurance: Support the Audit manager in the identification of risks to be tested by participating in planning sessions. | Assurance: Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes. | Leadership and Management: | Team work: Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
    | Relationship Management: Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment | Commercial: Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified |

    Method of Application

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

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