Jobs at Absa Group

Junior designers work within well-established teams to solve design problems. Junior designers contribute to product and service teams by solving specific functional-level design problems. Junior designers follow the established standards in their discipline.
Junior designers have a passion for one or more of the core design disciplines (user experience design, user interface design, service design, customer research) and continually grow by contributing to one project at a time.

Job Description
Key Accountabilities
Accountability: Problem solving and execution

• Follow an approach defined by the team
• defined by the team
• Conduct research (primary and secondary) to understand users pains, gains and needs
• Execute on design work based on steer from design project leads
• Adapt designs based on feedback from customers and team leads
• Present design work back to business stakeholders with the support of design project leads
• Be an advocate and representative of the design thinking methodologies and practices.
• Create final production ready design

Accountability: High quality design

• Create creative and innovative design solutions to create a world-class customer experience
• Contribute to the design within the project
• Apply design thinking and best practice standards in developing design with the support of senior designers
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability: Building capabilities

• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.

Role / Person Specification:
Education And Experience Required

• Higher Certificate in a Design discipline such as product, industrial, service, interaction, multimedia, communication, digital or an equivalent NQF level 5 qualification
• Minimum of 1 year of technical design experience or customer experience in financial services
• Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
• Relevant examples of customer centric design work
• Examples of experience conducting research, for example benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing (examples can include university done)
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

Role / Person Specification:
Knowledge & Skills:

• Good understanding of what it means to be customer obsessed
• Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
• Effective time management and planning skills
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to simple problems.
• Basic ability to execute design work in a core design discipline.
• Literacy of design tools (advantageous but not mandatory)

Competencies:

• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Delivering results and meeting customer expectations
• Attention to detail
• Good verbal and written communication skills
• Upholding standards by adhering to principles and values
• Continuous learning and researching to develop core expertise
• Ability to work within a team