Process Governance & Data Analyst - Support Office - IS & T at The Building Company

• The Process Governance & Data Analyst plays a pivotal role in maintaining the integrity, visibility, and accountability of TBCo’s business processes across all divisions.
• Reporting to the Architecture & Planning Manager, this role supports the CIO’s enterprise transformation strategy by ensuring that all processes, controls, and performance metrics are properly documented, tracked, and reported.

Job Description

• The Process Governance & Data Analyst plays a pivotal role in maintaining the integrity, visibility, and accountability of TBCo’s business processes across all divisions.
• Reporting to the Architecture & Planning Manager, this role supports the CIO’s enterprise transformation strategy by ensuring that all processes, controls, and performance metrics are properly documented, tracked, and reported.
• The incumbent ensures that TBCo’s process repository, governance frameworks, and KPI dashboards are accurate, auditable, and continuously updated, enabling management to make data-driven decisions and maintain full compliance with governance and audit standards.

Key Responsibilities

Process Governance & Repository Management

• Maintain TBCo’s central process repository, ensuring that all approved processes, SOPs, and RACIs are version-controlled and accessible.
• Coordinate updates and reviews of process documentation with business process owners.
• Develop and enforce governance standards for documentation naming, versioning, and approval.
• Manage the repository taxonomy and metadata to ensure alignment with enterprise architecture and business capability maps.
• Support internal audits by providing process documentation and control evidence.

Data Management & KPI Reporting

• Collect, validate, and analyse process performance data from Shared Services, Operations, and IT systems.
• Develop and maintain dashboards that report process efficiency, compliance, and automation metrics.
• Support KPI design and ensure alignment with corporate strategy and CIO scorecards.
• Ensure accuracy and timeliness of monthly and quarterly performance reporting.
• Conduct variance and root-cause analysis on process deviations and escalate findings.

Process Compliance & Audit Support

• Monitor compliance with approved SOPs, policies, and process controls.
• Maintain a process audit calendar and track internal audit findings related to process governance.
• Liaise with Internal Audit, Risk, and Finance to support walkthroughs, testing, and evidence provision.
• Track closure of non-compliance findings and report remediation progress to the Architecture & Planning Manager and CIO.
• Support the development of process self-assessment tools and checklists for process owners.

Data Quality & Integrity Assurance

• Validate the accuracy and completeness of process data across systems (ERP, BI, CRM).
• Collaborate with IT and business teams to resolve data inconsistencies or errors.
• Maintain process-related master data and metadata used in dashboards and reports.
• Ensure compliance with POPIA and BUCO’s data governance policies.

 Continuous Improvement & Analytics Enablement

• Provide data-driven insights to support process improvement initiatives across Shared Services, Procurement, and Store Operations.
• Identify trends, risks, and opportunities for improvement based on audit results and KPI analysis.
• Support implementation of workflow and automation tools by documenting data requirements and performance measures.
• Assist in the rollout of process maturity assessments and benchmarking studies.

 Collaboration & Stakeholder Engagement

• Work cross-functionally with Business Process Analysts, IT, and Operations teams to ensure governance alignment.
• Partner with the Finance and Audit teams to improve reporting accuracy and compliance oversight.
• Communicate governance updates, dashboards, and reports to key stakeholders.
• Support change management and process awareness initiatives led by the CIO’s office.

Job Requirements

• Bachelor’s Degree or Diploma in Business Analytics, Information Systems, Industrial Engineering, or related field.
• 2–5 years’ experience in data analytics, business process governance, or audit support roles.
• Proficiency in Excel and data query tools (SQL, Oracle).
• Experience maintaining process repositories or governance frameworks (e.g., SharePoint, ARIS, Nintex, Visio).
• Familiarity with ERP systems (Klipboard, Syspro, SAP, Oracle) and business process models.
• Basic understanding of King IV, POPIA, and internal audit methodologies.
• Lean Six Sigma certification (advantageous).