Processing Manager: Sunbet (Sandton) at Sun International

Description

• The Processing Manager for SunBet will be responsible for leading the payment processing team and processes, and providing advice to business operations to safeguard the company and its clients against fraudulent activity, and achieve FIC (anti-money laundering) and responsible online gaming practices against statutory and regulatory standards. This will include overseeing and evaluating player activity and various verification processes. 

Requirements

Qualifications

• Degree in Auditing or Risk Management

Experience

• Minimum 8-10 years’ experience in a regulatory environment, inclusive of 3 years in a management role

Skills & Knowledge

• Analysing
• Collecting Information (listening; asking questions)
• Decision-making
• Checking (accuracy in the handling and recording of transactions)
• Delegating and empowering
• Investigating & Understanding
• Integration (Connecting; Consulting; Collaborating; Resolving Conflict)
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Advanced knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Consumer Protection Act
• Audit protocols

Key Performance Areas

• Translates the anti-fraud objectives for Sunbet into operational action plans to mitigate and prevent future occurrences of fraud for clients
• Monitors all client interfacing technology and sports betting payment processing platforms and dashboards from an anti-fraud perspective ensuring the best possible second line of defence for clients
• Implements the best possible systems and processes that ensures protection, detection, investigation services, policies, controls and training for Sunbet payment processing
• Evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective
• Monitor transactions for potential AML issues, ensuring adherence to internal policies and regulatory requirements
• Monitors and keeps track of any breaches that could result in regulatory sanction being imposed
• Works with external cybercrime prevention teams to identify and prevent real or potential fraud
• Develops a risk register with mitigation plans and controls for fraud ops to mitigate operational risks
• Regularly communicates and coordinates cross departmental fraud detection and/or investigate issues with relevant departments such as Collections, Client Services, Credit and Legal
• Review relevant internal controls, standards and operating procedures and the practical application within fraud operations aligned to regulatory requirements, ensuring these are updated in line with changes to regulations
• Works with internal stakeholders and business operations to identify risk areas and address these by making recommendations; changes and enhancements
• Vets and finalizes regulatory audit reports and remedial action
• Complete management reports including reporting cases to FIC
• Interact with clients and provide professional service standards and solutions
• Benchmark deposits, withdrawal and fica turnaround times
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
• Conduct onboarding processes for all new employees in the department
• Provides feedback and reports back to management and business partners on challenges being experienced
• Keeps abreast of trends and business practices in the fraud environment