Fresh Openings at Sun International

Description

Job Purpose

• To provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.

Key Performance Arears 

• Verify information on Block request forms, check availability and create block in the system
• Setting up of allotments as per enquiry form re dates, rates etc. including required background information
• Check and amend blocks when required and pulling of confirmation letters
• Requests for Rates to be opened if closed
• Facilitate block changes - including overbooking process
• Complete the daily SREV123 and Deposit Reports pulled and distribute to relevant stakeholders and Ops team
• Block Changes - including overbooking process
• Calculate, monitor and follow-up on cancellation fees and late reduction of rooms.
• Assist with inputting of names for groups
• Supply PM account numbers to the Op's team 
• Provide administrative support in the Reservations office (including responding to e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Monitor staff leave as per department norms and company policy.
• Capture staff rostering into the system and distribution and communication of rostering schedules
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
• Store confidential documents for safe keeping
• Troubleshoot and resolve first line queries and issues with guests and other stakeholders.
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Follow through on outstanding issues and action lists from minutes
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements
• Send out meeting invitations in advance (within reasonable time period to accommodate delegates).
• Complete and distribute agenda and minutes timeously
• Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.

Requirements

Education

• Grade 12
• Secretarial Diploma is an advantage

Experience

• A minimum of 2 years administrative / secretarial functions

Skills and Knowledge

• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• Relationship building
• Conformance to Internal Standards
• Sun International Structure and Channels
• Reservations Procedures
• Communication skills – written and verbal
• Computer Literacy (MS Office / Kronos / ORS)
• IFS (Purchase requisitions)
• Professionalism and Image

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Description

• The Processing Manager for SunBet will be responsible for leading the payment processing team and processes, and providing advice to business operations to safeguard the company and its clients against fraudulent activity, and achieve FIC (anti-money laundering) and responsible online gaming practices against statutory and regulatory standards. This will include overseeing and evaluating player activity and various verification processes. 

Requirements

Qualifications

• Degree in Auditing or Risk Management

Experience

• Minimum 8-10 years’ experience in a regulatory environment, inclusive of 3 years in a management role

Skills & Knowledge

• Analysing
• Collecting Information (listening; asking questions)
• Decision-making
• Checking (accuracy in the handling and recording of transactions)
• Delegating and empowering
• Investigating & Understanding
• Integration (Connecting; Consulting; Collaborating; Resolving Conflict)
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• Advanced knowledge of Legislation and Regulations around the sports betting industry
• Online sports betting Processes and Products
• FIC (anti-money laundering) principles and application
• Protection of Personal Information principles and application
• Anti-bribery and Corruption principles and application
• Consumer Protection Act
• Audit protocols

Key Performance Areas

• Translates the anti-fraud objectives for Sunbet into operational action plans to mitigate and prevent future occurrences of fraud for clients
• Monitors all client interfacing technology and sports betting payment processing platforms and dashboards from an anti-fraud perspective ensuring the best possible second line of defence for clients
• Implements the best possible systems and processes that ensures protection, detection, investigation services, policies, controls and training for Sunbet payment processing
• Evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective
• Monitor transactions for potential AML issues, ensuring adherence to internal policies and regulatory requirements
• Monitors and keeps track of any breaches that could result in regulatory sanction being imposed
• Works with external cybercrime prevention teams to identify and prevent real or potential fraud
• Develops a risk register with mitigation plans and controls for fraud ops to mitigate operational risks
• Regularly communicates and coordinates cross departmental fraud detection and/or investigate issues with relevant departments such as Collections, Client Services, Credit and Legal
• Review relevant internal controls, standards and operating procedures and the practical application within fraud operations aligned to regulatory requirements, ensuring these are updated in line with changes to regulations
• Works with internal stakeholders and business operations to identify risk areas and address these by making recommendations; changes and enhancements
• Vets and finalizes regulatory audit reports and remedial action
• Complete management reports including reporting cases to FIC
• Interact with clients and provide professional service standards and solutions
• Benchmark deposits, withdrawal and fica turnaround times
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
• Conduct onboarding processes for all new employees in the department
• Provides feedback and reports back to management and business partners on challenges being experienced
• Keeps abreast of trends and business practices in the fraud environment 

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Description

• The Operations Analytics Specialist for SunBet will be responsible for the effective analysis, reporting and interpretation of business data, through the application of data mining techniques and statistical analysis to provide data driven intelligence around a holistic view of SunBet operations such as payment and bonus flows as well as customer behaviour and game play data and digital data and any other data in the business.
• The analyst work with the operational project data should lead to recommendations supporting the business in maximizing operational efficiencies, revenue and achieving return on investment, and promoting SunBet’s brand.

Requirements

Qualifications

• B Degree (Acturial Science / or statistics)

Experience

• 5-6 years’ experience in the application of maths and statistics in the workplace environment including work such as Statistical Modelling, valuation modelling, business intelligence, analytics for monitoring customer experiences
• Demonstrable experience in the use of statistical tools
• Demonstrable experience in applying maths and statistics in a wide variety of problem solving areas

Skills & Knowledge

• Creating solutions
• Conceptualising
• Analysing
• Implementing Skills
• Managing Customer & Stakeholder relationships
• Adapting
• Emotional Maturity
• Understanding of the sports betting and casino industry
• Master data management including data modelling techniques, relational databases (i.e. SQL Server
• Visual Basic macros and automation principles.
• Proven ability to handle sensitive information in a confidential manner.
• Business process analysis methods and techniques
• Advanced skills in MS Office Suite
• Statistics
• Application tools – R, SQL, Qlik Sense, Power BI, VBA
• Business intelligence, data-warehousing, and statistical programming
• Project management skills
• Business acumen

Key Performance Areas

• Understand SunBet’s operations and sources of data and design business intelligence reporting to support decision making and operational efficiencies
• Create and apply data management solutions, tools and processes that are relevant and provide business intelligence and insights to ensure the data adds value to the operations and that the business remains relevant and competitive
• Design reporting mechanisms which provide timely insight into operations, marketing and customer trends such as changes in payment types and failures, FICA compliance rates, automation percentages as well as customer preferences and special event performance
• Report on operational performance and challenges in an effort to maximise results
• Present recommendations to guide future business direction including working with the Marketing Team and other strategic operational teams with regards campaigns, promotions, customer demographics and behavioural trends, etc.
• Monitor the collection of data from data warehouse and various business systems as well as the data analyses relative to operational areas e.g. determine effectiveness and participation levels of customers in gaming promotions
• Benchmark performance statistics against competitor offering and performance insights and make recommendations to optimise results
• Maintain confidential information and protects business data by keeping information confidential
• Conduct impact analysis on adhoc projects such as ROI of events and campaigns
• Prepare thoughtful and timely analysis of operational analysis and help with marketing performance analysis including:
• Online, e-mail, social media channels and marketing campaigns.
• Through BI solutions track changes in customer behaviours and preferences and identify correlations and trends to products etc.
• Design and execute operational effectiveness measurements, such as conversion rates, active database, visitor trends and measurement against appropriate benchmarks player spend relative to revenue stats
• Based on the information collected recommend appropriate customer interaction experiences, tools, channels, etc.
• Submit data-sets and related reports to the various stakeholders on a regular and ad-hoc basis

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Description

• Sun Bet, as the online betting and gaming division of Sun International, will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on betting and gaming product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Casino Product Specialist will be responsible for the measurement, development and management of online gaming products and tools, implementing new products and enhancing existing product offerings based on data analysis and market indicators, with the aim of promoting SunBet as the online gaming brand of choice.
• This will include the analysis and interpretation of business intelligence tools and data, reporting on trends, piloting and testing of products and making recommendations to continuously improve casino product innovation, standards, and to deliver results.

Requirements

Qualifications

• 3 Year Degree / Diploma in Business Management

Experience

• 8 years’ experience in product management within the gambling/online gaming industry
• Experience with online casino product offerings and the evaluation of its effectiveness in market

Skills & Knowledge

• Evaluating Analysing Information
• Innovating
• Creating & Improving
• Measuring products, risk & results
• Managing Customer & Stakeholder relationships
• Embracing Change
• Collaborating
• Taking ownership
• Strong verbal and written communication
• Knowledge of slots/casino products
• Business acumen
• Statistical skills
• Financial acumen/aptitude for numbers
• Gaming Compliance Procedures
• Proficient Computer Skills – MS Office; EGS
• Networking skills
• SLA & Contract management
• Marketing knowledge

Key Performance Areas

• Work cross-functionally to define and implement casino product roadmaps, prioritize features and execute the end-to-end product life cycle
• Develop reporting & analysis methods/templates for the casino operations to understand product performance
• Perform data analysis on casino product performance, product spend, odds and margin analysis, customer segments and player profitability, casino promotions etc. to drive product decisions
• Analyse and diagnose product performance issues and challenges and offer a solution in line with product knowledge and business needs
• Produce weekly, monthly and quarterly reports on casino products in order to determine growth and performance of gaming
• Develop and implement action plans to boost casino performance and offers to be competitive to various casino segments
• Research, recommend and implement gaming product innovation of new technologies across the customer experience
• Work collaboratively with all customer facing functions to ensure a consistent and accurate message is provided to customers on casino products
• Quality assure and test/pilot solutions and products before delivery to business
• Collaborate with management, operations teams and compliance teams to mitigate casino operational risk
• Understand casino capabilities and customer needs and anticipate their future needs
• Monitor and review the casino gaming revenue and identify challenges that need to be addressed
• Review, measure and optimise casino promotional campaigns and bonus offers
• Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant
• Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform
• Create and present Post Campaign Analysis reports
• Collaborate with various operational teams to facilitate and monitor the integration and content release processes for new game providers
• Follow a data-driven approach to continuously monitor the performance of the gaming offering and make adjustments to the casino lobby accordingly
• Project manage marketing campaigns from concept to execution, working with marcomms teams, design, digital and operations teams
• Facilitate and maintain partnerships/relationships to support the development, refinement and implementation of products and services

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Description

• Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Sportsbook Product Specialist will be responsible for the measurement, development and management of sports betting products and tools, implementing new products and enhancing existing product offerings based on data analysis and market indicators, with the aim of promoting SunBet as the Sports Betting brand of choice.
• This will include the analysis and interpretation of business intelligence tools and data, reporting on trends, piloting and testing of products and making recommendations to continuously improve sportsbook product innovation, standards, and to deliver results.

Requirements

Qualifications

• 3 Year Degree / Diploma in Business Management

Experience

• 8 years’ experience in product management within the gambling/sports betting industry
• Experience with sportsbook product offerings and the evaluation of its effectiveness  

Skills & Knowledge

• Evaluating Analysing Information
• Innovating
• Creating & Improving
• Measuring products, risk & results
• Managing Customer & Stakeholder relationships
• Embracing Change
• Collaborating
• Taking ownership 
• Strong verbal and written communication
• Knowledge of sports betting
• Knowledge on trading 
• Sports betting software
• Business acumen
• Statistical skills
• Financial acumen/aptitude for numbers
• Gaming Compliance Procedures
• Proficient Computer Skills – MS Office; EGS
• Networking skills
• SLA & Contract management
• Marketing knowledge

Key Performance Areas

• Work cross-functionally to define and implement product roadmaps, prioritize features and execute the end-to-end product life cycle
• Develop reporting & analysis methods/templates for the sportsbook operations and trading teams to understand product performance
• Perform data analysis on product performance, product spend, odds and margin analysis, customer segments and player profitability, sportsbook promotions, trading performance etc. to drive product decisions
• Analyse and diagnose performance issues and challenges and offer a solution in line with product knowledge and business needs
• Produce weekly, monthly and quarterly reports on sports and punters in order to determine growth and performance of the sportsbook
• Identify opportunities to innovate and improve products while ensuring a positive user experience for existing products
• Research, recommend and implement sportsbook specific innovation of new technologies across the customer experience
• Work collaboratively with all customer facing functions to ensure a consistent and accurate message is provided to customers on products
• Quality assure and test/pilot solutions and products before delivery to business
• Monitor prices, market trends, client profiles and profitability of various sports markets in order to remain competitive
• Understand sports betting customer needs and anticipate their future needs
• Determine relevant sports betting bonuses and bet boosts for relevant market segments based on customers trading history, behaviour and sporting preferences
• Collaborate with marketing to integrate sports betting bonusing with marketing campaigns
• Evaluate plans to promote products or services, ensuring consistency with product strategy and market requirements
• Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant
• Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform
• Report on promotions and agreed KPIs
• Create and present Post Campaign Analysis reports
• Facilitate and maintain partnerships/relationships to support the development, refinement and implementation of products and services