Procurement Quality Auditor at Discovery Limited

Key Purpose

• Paper based, on site and ad-hoc audits to determine accurate adherence of the motor service level agreement and to manage and increase the general quality of repairs carried out on motor vehicle repair claims.

Areas of responsibility may include but are not limited to

• Supervise service provider utilization of the Procurement Platform
• Ensure supplier performance within the agreed SLAs
• Build and maintain relationships with suppliers
• Resolve queries and escalations on vehicle claims from clients and brokers
• Hold suppliers accountable where deviations are identified
• Manage quality and turnaround time of repairs, and manage the cost once a claim has been authorised until the claim has been finalised.
• Determine compliance with assessment reports and authorised scope of work and rates

Knowledge and Skills

• Communication skills (verbal and written)
• Conflict handling
• Telephone etiquette
• Administrative skills
• Time management

Education and Experience

Education:

• Matric (Essential)
• Valid SA driver’s license (Essential)
• Degree (Advantageous)

 Minimum Experience:              

• Minimum 1-year procurement experience