Product Care Supervisor at Maersk Line

Responsibilities

• Develop and implement quality control procedures to ensure products meet or exceed established standards.
• Conduct regular inspections and tests on inbound and Outbound Products.
• Provide assistance to customers regarding product inquiries and issues.
• Collaborate with customer service teams to address and resolve customer complaints
• Maintain comprehensive records of product specifications and quality testing results.
• Prepare reports on product performance, quality metrics, and customer feedback.
• Investigate and analyze customer complaints or issues related to products.
• Ensure that products adhere to relevant safety and compliance standards.
• Work closely with cross-functional teams, including transport, manufacturing Quality team  and to address product-related issues and improvements
• Identify areas for improvement in product care processes and implement corrective actions.
• Stay abreast of industry best practices and emerging technologies in product care.
• Conduct training sessions for employees involved in product care to enhance their skills and knowledge.
• Ensure that team members are aware of and adhere to product care protocols.
• Generate reports on common product issues and trends, providing insights for continuous improvement
• Implement environmentally friendly practices in product care processes where applicable.
• Provide training to customer service representatives and other relevant staff to enhance product knowledge

Who we are looking for

• Minimum of 5 years of experience in high-end clothing retail, having worked directly in customer-facing roles at reputable establishments like LV, D&G, or equivalent luxury brands.
• In-depth understanding of quality standards associated with luxury clothing items.
• Strong knowledge of product care processes and best practices.
• Excellent communication and interpersonal skills.
• Proven experience in conducting quality inspections and implementing improvement initiatives.
• Familiarity with industry compliance standards and sustainability practices.