Product Content Producer and Trainer at Ignition Group

• The Non-regulated Products Team requires a creative and innovative Product Content Producer and Trainer. The purpose of the role is to design, produce and maintain rich media training content for the Product Team’s suite of digital products and services.
• The Product Content Producer and Trainer will also prepare and conduct engaging training sessions with key staff members to improve product knowledge and soft skills. The candidate will define the training and development plan for all product training-related activities. We are looking for somone who is skilled in creating written, visual, audio, and video training content.

Learning Plan Development:

• Develops courses and curriculum for all Non-regulated Product training programs.
• Defines and prioritizes training and content needs in collaboration with subject experts, such as product management, customer service, sales and retention teams.
• Analyses and identifies training gaps, then creates and implements innovative training programs that challenge traditional methods and provide a fresh approach to learning and development.

Content Creation:

• Designs, creates and edits rich-media online learning materials including product manuals, instructional videos and quizzes.
• Creates and maintains a repository of Non-Regulated Product training content for use across the business and ensure that current and relevant content is in circulation.
• Prepares scripts and records and edits audio and video content.
• Maintains a strong understanding of the product portfolio and competitive landscape to ensure that training and content materials are accurate, timely, and relevant.
• Keeps current on best practices in instructional design.

Training and Coaching:

• Creates exciting and effective learning experiences and environments.
• Monitors and evaluates the effectiveness of training programs and content and adjusts as necessary.
• Conducts individual coaching sessions with select staff members.

Requirements

Competencies:

• At least three years of experience developing and delivering training and product content.
• Passionate about upskilling and coaching people
• Results oriented with the ability to work under pressure and cope with multiple concurrent training activities.
• Ability to deal with complexity and migrate between detailed and high-level requirements.
• Self-starter who takes ownership and accountability and can work with minimal supervision.Excellent written and verbal communication skills.