Indsafri started with a Vision - To be the best customer-centric & employee-friendly company; to build a one-stop shop in which all IT needs are fulfilled.
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Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Head of Product Design, establish a clear scope, creative brief and project plan for projects.
Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project.
Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements.
Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product.
Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency.
Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders.
Accountability: Building capabilities
Coach and mentor designers in the project team and design team as a whole Foster a team environment in which designers feel engaged and motivated Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects.
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