Product/Field Service Engineer at Volvo Group

Job Objectives:

Strategic: (Employee development - phases).

• Learn and understand the bus business (sales, service market, business office & customer operation).
• Understand the importance product functionality and involvement of partners.
• Develop critical skills required for this job function.
• Create a road map to develop and service the job requirement.

Field Service Engineer (FSE) work focuses on providing technical field service support to customers and secure customer satisfaction including: 

• Identifying and correcting more complex problems associated with start-up.
• Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.
• Developing on-going relationships with customers to secure future business.
• May resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased. 
• On Professional level applies practical knowledge typically obtained through education and work experience (position typically requires 2 to 5 years relevant experience). 

Applies knowledge to the world of work: 

• Onboarding to Volvo Group, Induction to respective TD/BA, Transition Coaching.
• Getting to know the business, understanding the ways of working and the group and TD/BA culture.
• Learning about product streams (body and chassis) and the contribution of his/her work within this as well as the lifelong learning expectations in the group.
• Empowered to perform and make a value adding contribution to the assigned TD/BA asap with the benefit of ongoing support and supervision.

Operational:

Body Builders:

• Body design, weight distribution, homologation, etc..
• Body building process including critical phases, inspections, etc.
• Materials selected and use including assembly techniques, i.e. welding process, equipment, etc.

CKD/SKD assembly:

• Process understanding.
• Quality to secure durability and reliability,
• Audit & sign-off.

Homologation:

• Legislation requirements.
• Process.

Product functionality:

• Technician competence.
• BBI competence.
• Dealer familiarization and functioning.

Who are you?

Qualification & Work Experience:

• Grade 12 / Matric Certificate.
• Mechanical / Automotive Engineering Degree.
• Automotive qualification.
• Advance computer Literacy (Microsoft Office Package, Power BI) & process / systems development.