Open Positions at Hollywoodbets

Skill Set

• Analytical Skills 
• Computer Skills 

Responsibilities

• Engage with Product suppliers and manage relationships with all product suppliers. 
• Maintain all current betting platforms by identifying shortfalls and introducing new features and solutions.
• Identifying new innovations, promotions/ competitions and ways in which to market your product.
• Ensure enhancement of the Company product(s) and Improving the functionality for the end users of these applications.
• Competitor analysis reporting and market research. 
• Project lead product testing before releasing to live environment.
• Market awareness and strong Relationship Management abilities.
• Ability to work under pressure.
• Management of various projects across the Ibranch Business.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
• Conduct quality assurance tests.
• New business ideas and improving current business work practices.
• Responsible for reporting on allocated product to the business as per operational requirements.
• Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place.
• Develop and curate engaging content for social media platforms. 
• Assist in the development and management of social media platforms and influencer marketing strategy. 
• Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content. 
• Segmentation of market and aligning event and concepts for specific markets 
• Campaign conceptualization and implementation in collaboration with Team Support 
• Event management including planning, branding and working with social media and marketing team for promotion 
• Regional specific campaigns and events roll out 
• Identify branding and partnership opportunities as well as new business opportunities
• Branding roll out (containers, taxi ranks, billboards, radio, newspaper etc.) 
• Consulting and collaborating with retail marketing on brand campaigns 
• Training on product and marketing campaigns 
• Advise on improving promotions and personalizing for specific brands/outlets/markets
• Competitor and trend analysis to ensure brand remains innovative and ahead of competition 
• Drive promotions and events around company brand ambassadors.
• Identify synergies to exploit for business growth and brand awareness.
• Monitoring social pages on all platforms and ensuring content is always given to social teams.
• Reporting on all activities.
• Any other ad hoc duties that might be required.

Qualifications

• Product Knowledge 
• 1-2 Years’ experience in a marketing related position.
• Driver’s License.

Apply Before 04/20/2026

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Skill Set

• Analytical Skills 
• Computer Skills 

Responsibilities

• Managing and updating leaderboards during events and ensuring that results and points are correctly displayed.
• Responsible for all operations and overseeing of allocated projects (such as Punters Challenge) related technicalities, Helpdesk queries etc.
• Report matching including the separation of leaderboards according to Hollywoodbets employees etc. and external clients.
• Overseeing the drafting up of artwork for the daily promotions.
• Interview and drafting correspondence of the winning Team Member on the daily leaderboard.
• Responsible for the arrangement of all internal emailers. (Updating amounts, race meeting dates & times, reminders etc.)
• Responsible for all promotion reminder platforms with relevant stakeholder. (SMS, Push messages and emailers)
• Updating of the BRD report requests on a monthly basis.
• Creation of training surveys/tests regarding new changes/procedures/rule changes of allocated projects.
• Responsible for the drafting up of the monthly bonus schedule (internal & external).
• Liaise with the Social department on the creation of artwork for both external and internal channels. This includes social media, winner announcements (display cheques) etc.
• Liaise with external websites such as Sporting Post on Winner articles and up and coming competitions.
•  Ensure that the relevant artwork is in all the publications for the week leading up to the day.
• Responsible for the basic operations of allocated projects and ensuring the sites are managed in South Africa and International according to expected procedure and standard.
• Identifying new innovations, promotions/ competitions and ways in which to market your product.
• Responsible for reporting and analysis of allocated projects as per operational requirements.
• Competitor analysis.
•  Ad Hoc Projects.

Qualifications

• Product Knowledge 
• 1-2 Years’ experience in a marketing related position.
• Drivers License.

Apply Before 04/20/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Paid Specialist. Do you think you have what it takes to be our newest Purple Star?
• The successful candidates will be responsible for developing, implementing, and optimizing paid search campaigns to drive traffic, increase brand visibility, and achieve business goals.
• The ideal candidate possesses a deep understanding of search engine marketing (SEM), is proficient in utilizing various advertising platforms, and has a proven track record of delivering successful paid search campaigns.

You Bring

• 1-2 years’ experience in PPC 

A bonus to have 

• Degree or Diploma in Marketing, Digital Technologies, or relevant field.

What You’ll Do For The Brand:

• Develop and execute paid search strategies aligned with overall marketing and business goals.
• Conduct thorough keyword research and analysis to identify relevant and high-performing keywords.
• Collaborate with other marketing teams to align paid search efforts with broader marketing initiatives.
• Create, set up, and launch paid search campaigns across various platforms, such as Google Ads, Bing Ads, and other relevant     channels.
• Develop compelling and targeted ad copy that aligns with campaign goals.
• Ensure proper tracking and implement analytics to measure and report on campaign performance.
• Regularly monitor and adjust keyword lists to optimize for performance and relevance.
• Conduct A/B testing of ad copy and landing pages to improve click-through rates (CTR) and conversion rates.
• Implement bid strategies to maximize ROI and achieve campaign objectives.
• Analyze campaign performance data using analytics tools.
• Provide insights and recommendations based on performance metrics.
• Generate regular reports to update stakeholders on key performance indicators (KPIs).
• Stay informed about industry trends, changes in search algorithms, and competitor activities.
• Adjust strategies based on market changes and maintain a competitive edge.
• Efficiently manage campaign budgets and allocate resources based on performance and priorities.
• Identify opportunities for budget optimization and reallocation.
• Work closely with cross-functional teams, including marketing, design, and analytics.
• Communicate effectively to align paid search efforts with overall marketing strategies.
• Collaborate with external agencies or vendors when necessary.
• Stay updated on industry best practices, tools, and trends.
• Recommend and implement new strategies and technologies to enhance campaign performance.
• Engage in continuous learning to stay ahead of changes in the digital advertising landscape.
• Plan and execute A/B tests to optimize various elements of campaigns.
• Test new ad formats, targeting options, and bidding strategies to identify opportunities for improvement.
• Ensure compliance with advertising policies and guidelines on different platforms.
• Perform regular quality checks to ensure accurate campaign setup and tracking.

What You’ll Bring To The Team: 

• Excellent reporting skills.
• The ability to apply intermediate technical knowledge and skills associated with tools and technology through digital media applications.
• Results and deadline driven 
• Able to use a specialized service to obtain/receive info to expand business.
• Excellent project management skills\

Apply Before 05/13/2026

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Responsibilities

• We have an amazing opportunity for x4 VIP (Security) Officer, to be based in Ashburton, Kwazulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The VIP (Security) officer will be responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities.
• The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority).
• Previous Security experience.

A Bonus To Have:

• Matric.
• Valid driver’s license.

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Business Acumen
• Communication skills
• Attention to detail
• Problem Solving
• Accountability
• Guest Orientation

Apply Before 04/21/2026

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Responsibilities

• We have an amazing opportunity for a Betting Clerk to be based in Pinetown, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

A Bonus To Have:

• Valid driver’s license
• Related Diploma/Degree
• Matric
• 1-2 years’ experience in the Gaming industry.

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs. 
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day. 
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member. 
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that your work stations is well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service 

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform. 
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

Apply Before 04/21/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Mobile Clerk (Retail) to be based in Phoenix, Kwazulu-Natal Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services.
• Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

You Bring:

• Previous Sales experience
• Customer Services experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center. 
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts.  Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function. 
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Active Listening
• Communication
• Upselling
• Interpersonal

Apply Before 04/21/2026

go to method of application »

Responsibilities

• We have amazing opportunities for a Mobile Clerk (Retail) to be based in Brackenham, Kwazulu-Natal Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting clients with any account (mobile, website and Phone-A-Bet) and betting related queries. Provide a proactive and efficient customer services function to punters through engaging with punters and marketing our mobile platform and betting products/services.
• Responsible for assisting in reaching mobile sales targets and targets related to the increase in mobile customer base/new account base, providing frontline assistance to account holders.

You Bring:

• Previous Sales experience
• Customer Services experience

What You’ll Do For The Brand:

• Adherence to Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations
• Assist clients with account and betting queries
• Assist clients with opening new Hollywood accounts to enable them to bet on their cellphones/website/Phone-A-Bet call center. 
• Reach mobile sales targets/targets related to the increase in mobile customer base. Drive daily opening of new accounts through the effective demonstration and/or explanation of mobile site, usage methods and services to persuade punters to bet on their mobile devices or use account services. Conducting user specific training where required to ensure punter knows how to navigate through the mobile application.
• Drive mobile marketing campaigns at the branch/across branches to increase mobile sales/stakes and new accounts
• Promote the mobile brand. Set up and arrange displays at the branch to attract the attention of prospective and existing punters
• Registering of new customer accounts.  Ensure that new accounts opened are FICA compliant. Scan and submit FICA documents to the FICA department. Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted and is clear.
• Ensure new customer uses the sign-up bonus to bet when account is opened. Show the customer how to bet on mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure that cash ups are done in accordance with cash up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received
• Be proactive by approaching and engaging with punters on the floor, marketing Hollywood and providing a customer services function. 
• Utilise the Helpdesk terminals to attract punters
• Might be required to rove between branches or stores as per operational needs
• Any other related duties that might be required in the branch

What You’ll Bring To The Team:

• Active Listening
• Communication
• Upselling
• Interpersonal

Apply Before 04/21/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Team Leader to be based in Phoenix, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

You Bring

• 12 months within the Retail, Gaming or Betting industry

A Bonus To Have:

• Diploma/ Degree/ NQF 4 Learnership
• Valid Driver’s License.
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

 Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

 Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 04/21/2026

go to method of application »

Responsibilities

• We have an amazing opportunity for a Team Leader to be based in Brackenham, KwaZulu-Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will manage the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

You Bring

• 12 months within the Retail, Gaming or Betting industry

A Bonus To Have:

• Diploma/ Degree/ NQF 4 Learnership
• Valid Driver’s License.
• 1-2 Years leadership experience.

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets.
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Educate team members on all FICA Compliance.
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.
• Ensure adherence to credit card administration &EFT policies where applicable.
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims; Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

 Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management Department of the shortage.

Security Management

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that that facilities are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements.
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities.
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive.
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
• If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills.
• Demonstrate good financial management skills.
• Excellent people management skills.
• Customer service and orientation experience.
• Must be able to identify, analyse, organise, and solve problems.
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 04/21/2026