Jobs Available at City of Tshwane

Appointment requirements

• Grade 12 plus a secretarial qualification or training
• At least two years’ relevant secretarial experience
• Computer literacy (Word, Excel and PowerPoint)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own

Primary functions

• Provide a secretarial service
• Provide an office administration service
• Provide a telephone and reception function
• Provide a typing and computer-operating service
• Organise diaries
• Ensure meeting arrangements
• Render general office management services

Personal attributes and/or competencies

• Excellent communication skills; ability to work under pressure and in stressful situations; ability to meet deadlines; good organisational skills; ability to work with limited supervision; ability to make decisions and establish work priorities; emotional intelligence; intellectual and cognitive ability; innovative thinking skills; report writing skills

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Appointment requirements

• Ability to perform duties
• Basic literacy
• Chain saw operator certificate
• Relevant working experience in operating a chainsaw will be an added advantage
• Physical fitness and good health with the ability to carry equipment and machines
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
• Willingness and ability to work shifts

Personal attributes and/or competencies

• Have a strong physique; ability to work in a natural environment without any allergies; ability to do physical work related to operational and maintenance activities for continuous periods in an outdoor environment; ability to work under pressure; ability to work in a group; good communication skills; good technical skills; high hand-eye coordination; willingness to accept responsibility flexibility and adaptability; being self-motivated; being hard-working; punctuality; responsibility; accountability; reliability; basic understanding of tree-cutting practices; no fear of heights; excellent eyesight

Primary functions

• Perform the reactive pruning and felling of trees and other vegetation on road reserves and in public open spaces using mechanical and non-mechanical equipment and tools, including aerial platforms and truck-mounted cranes
• Load branches and debris due to storms and at sites where the pruning or felling of trees and other vegetation have been done
• Maintain mechanical and non-mechanical equipment used in the execution of duties, as well as the allocated vehicle
• Use and operate an aerial platform and associated tasks as and when required during the pruning and felling of trees and other vegetation
• Assist as and when required with the operation of truck-mounted cranes and other associated tasks
• Deliver an emergency service after hours pertaining to the pruning and felling of trees and other vegetation
• Adhere to all health and safety regulations, and other required policies and procedures
• Assist with and perform all prescribed safety measures, tasks and duties at road works

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Appointment requirements

• Grade 10
• Relevant experience in the maintenance operations of roads and storm water infrastructure systems and full acquaintance with the operation of  heavy-duty road construction machinery, especially a grader
• A valid Code C1 driving licence with a valid PrDP
• Physical fitness and health
• Willingness and ability to work shifts
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Good communication and interpersonal skills; good team worker; leadership qualities

Primary functions

• Function as physical support service for a team to execute maintenance and road-building work required for the construction of roads, storm water systems and related services
• Assist the artisan (road builder/mason) in executing daily tasks
• Function as the first level of supervision
• Operate small equipment and drive municipal vehicles and machinery for roads and storm water maintenance activities

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Appointment requirements

• An appropriate trade certificate as Bricklayer/Mason (red seal) OR trained construction road maker
• At least two years’ relevant experience in the maintenance of road and storm water systems
• A valid Code C1 driving licence with a valid PrDP
• Physical fitness and health
• Ability to do physical work related to operation and maintenance activities for continuous periods
• Willingness and ability to work shifts, standby and overtime
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own

Personal attributes and/or competencies

• Ability to understand and analyse technical drawings; ability to understand and implement technical working methods; competent in operating all road construction machinery; good interpersonal skills; leadership skills; willingness to work in areas where criminal elements or road vehicle traffic is a threat

Primary functions

• Repair, rebuild and maintain storm water structures, pavements, channels and storm water pipes
• Conduct concrete work by preparing and casting according to drawings
• Lay pipes according to drawings and specifications
• Inspect contractors working on-site
• Supervise the operations team and assign duties
• Organise equipment and material for the execution of tasks
• Handle vehicles and equipment
• Ensure safety of staff on-site by enforcing occupational health and safety

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Appointment requirements

• Ability to perform duties
• Basic literacy
• Lawnmower operator’s course
• Relevant experience in a professional gardening services environment
• Physical fitness and good health with the ability to carry equipment and machines

Willingness and ability to work shifts

• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department

Personal attributes and/or competencies

• Ability to understand and follow given instructions; no physical disabilities; overall good health; no back problems; ability to keep to strict deadlines; ability to work in extreme weather conditions which are physically threatening; physical fitness to work outdoors

Primary functions

• Cut grass in all developed and undeveloped areas, at parks, on traffic islands and at sport and recreational facilities by means of lawnmowers and brush cutters
• Conduct general maintenance work in all public open spaces and at facilities in order to improve the quality of the environment
• Adhere to the Occupational Health and Safety Act, 1993 (Act 85 of 1993)

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Appointment requirements

• Grade 12
• At least two years’ relevant working experience in a customer relations management call centre environment
• Experience in Microsoft Analysis database will be advantageous
• Computer literacy (including Microsoft PowerPoint, Excel, Word and Analysis)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department

Personal attributes and/or competencies

• Problem solving: Ability to gather information from a range of sources and analyse data to identify problems and issues to make effective decisions
• Information management: Ability to gather and analyse data and to conclude thereon
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan

Primary function

• Report on contact centre activities
• Prepare weekly and monthly high-level executive reports
• Perform data analysis and provide reports on ad hoc requests
• Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues

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Appointment  requirements

• Grade 12 
• An appropriate career-related qualification will be an added advantage 
• At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
• Supervisory experience will be an added advantage
• Computer literacy (knowledge of SAP CIC, SAP CRM and Sinch or any telephony system will be an added advantage)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
• Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal attributes and/or competencies

• Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; having patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability

Primary functions 

• Supervise call centre agents or walk-in centre consultants and handle complaints and enquiries
• Handle complaints and enquiries received at the centre and those referred to by consultants, agents and management
• Manage overall team performance
• Ensure correctness of information
• Interact with external role players
• Implement and maintain systems
• Keep statistical data
• Ensure adherence to corporate occupational health and safety standards and procedures
• Report to management on team performance based on set targets

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Appointment requirements

• An appropriate three-year career-related tertiary qualification (degree or national diploma) in Business Administration, Marketing, Economics, Finance or any study field related to the position
• At least six years’ relevant working experience in a customer relations management environment
• Supervisory experience will be an added advantage
• A valid Code B driving licence
• Computer literacy
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Written communication: Ability to communicate in writing as appropriate to specific audiences
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan
• Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and implement it

Primary function

• Develop customer relations management strategies and policies
• Be responsible to improve the customer experience
• Consult with internal and external government departments on policy matters
• Conduct individual performance management of personnel