Product Manager at FNB South Africa

Job Description

• Responsible for providing the direction and managing the creative process of a specialist team.

Hello Future Funeral Product Manager,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FirstRand Life Insurance Products Personal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• As the Product Manager for the Funeral product, you will have the unique opportunity to take this flagship product to the next level. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply the appropriate business acumen to manage the product portfolio and drive our business aspirations by growing it through various initiatives across the value chain? The role entails end to end accountability for all aspects of the funeral products’ value propositions and customer experience.

Business Ownership:

• Defines product objectives and strategy aligned to the overall business strategy
• Defines, ranks and prioritizes strategic and tactical initiatives to deliver
• the business objectives/strategy
• Drives the delivery of the strategic and tactical initiatives 
• Accountable to grow the product income statement and customer base
• Ongoing monitoring and tracking of product performance against customer expectations and business strategy
• Set and maintain customer experience targets in support of the business’ product strategy

Product Ownership:

• Responsible for market research and analysis 
• Develops and maintains unique Customer Value Propositions (CVPs) and customer journeys based on the understanding of the competitor landscape as well as the target market and their needs 
• Oversees product design, development and implementation
• Ensures adherence to legislative/regulatory requirements for all products

Stakeholder Management:

• Articulate Funeral Product strategies and considerations and represent the product at relevant Exco’s, Manco’s and approval forums
• Partner with Channels, SubSegments, Sales teams and marketing to deliver sales and growth initiatives
• Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes and solutions
• Provides SME advice/input to the support functions and as required by the business as a whole

You will have access to: 

•    Opportunities to network and collaborate.
•    A challenging working environment.
•    Opportunities to innovate
•    Ongoing learning opportunities

We can be a match if you are experienced in: 

• 5 to 7 years’ experience in Retail Banking / Insurance industry or similar environment
• Having a minimum undergraduate degree with preference for post graduate qualification
• Understanding the Funeral Product Market