Product Manager | Components - Northern Cape at Epiroc

Main Responsibilities or Functions of Job

• The Product Manager - Components is responsible for the direct management of the component workshop and service team. This position will manage and lead a team of people in allocating workload and managing the day to day operations in the component workshop. It requires the job holder to co-ordinate resources and liaises with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Job Duties

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for the day-to-day operations.
• Manage Work in Progress.
• Ensure that each job opened and closed is conducted in a auditable way and according to the Epiroc Way.
• GMR 2 legal liability in accordance with the metal workers act.
• Manage a service team of ±20 employees
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs
• Ensure supplies are ordered for each job
• Assist with quoting, project management, material purchasing and quality checks
• Ensure correct job numbers are used and that the time records are correct
• Provide oversight and check job estimates
• Manage inward goods, checking quantities, dispatching goods and receipting invoices (workshop related)
• Regularly report progress on each job and quickly communicate delays or concerns with the Workshop Manager as well as the client/s involved. Report on manpower overruns and shortfalls
• Act as a technical advisor on key projects and other areas of the business as requested
• Work with the Workshop Manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate
• Identify client’s needs and explain / demonstrate the companies service to them, which may involve technical description of products and the way they may be used
• Receive and review feedback from customers and follow up to ensure customer satisfaction
• Work with the to investigate customer complaints and concerns arising from products and suggested appropriate solutions
• Discuss with the team to identify appropriate actions
• Develop and implement systems to record and store information pertaining to client enquiries
• Identify staff who require on-going training and implement training opportunities to ensure that their skills are improved
• Provide feedback to staff that are not performing to the expected level and ensure Human Resources are informed of trends and performance
• Promote a Health and Safety culture within the business
• Relief as Workshop Manager or as Product Manager – Midlife/PDI as and when required.

Educational Qualification

• Mechanical Engineering degree/diploma an advantage
• 10 years minimum (direct working experience) as a manager responsible for Component Workshop operations.
• Work experience with mining equipment OEM’s will be an advantage.

Requires skills, capabilities, and experience

• Strong interpersonal and management skills
• Ability to work with people at various levels from shop floor to executive level
• Must have the client’s best interest at heart
• Must have experience dealing with clients and handling difficult situations with regards to client problems
• Can look beyond the initial customer enquiry and identifying other business opportunities
• People management skills
• Computer literacy with Microsoft Office including Outlook, Work, Excel and Projects
• Quality and productivity focused
• Analytical skills capable to deliver business result based on critical thinking
• Direct knowledge of safety systems
• Good financial and business awareness
• Strong written and verbal skills to communicate with all levels of the Company
• Strong quantitative and critical thinking skills
• Excellent conflict resolution skills, diplomacy and tact
• Persuasive, motivational and persistent
• Excellent planning and resource allocation skills

Core Competencies

• Communication skills
• Good people skills
• Leadership skills
• Energy and stress control
• Teamwork
• Quality orientation
• Time management
• Adaptability / flexibility
• Creative and innovative thinking
• Decision making and judgment
• Planning and organizing
• Problem solving
• Results focused
• Accountability and dependability
• Ethics and integrity
• Mediating and negotiating
• Providing consultation
• Leadership
• Coaching and mentoring
• Staff management
• Enforcing laws, rules, and regulations
• Development and continual learning

Last day to apply: 13 April 2023