Product Manager II at FNB South Africa

Job Description

• Provide clear direction and oversee the creative process within a specialist team to deliver high-quality products. Ensure alignment with project objectives by managing workflows, guiding team deliverables, and maintaining standards throughout the development cycle.
• The focus will be on leveraging product management to manage products in order to deliver class leading, customer centric solutions / value propositions through the established frameworks that ensure the achievement of our strategic objectives and targets.

Key responsibilities

• Build cross-functional internal and external relationships to enhance collaboration, innovation and delivery.
• Understand the interplay between customers, technology, competitors, regulations, and internal operations to deliver stakeholder value.
• Conduct industry and competitor analysis to identify opportunities for innovative value propositions.
• Provide input into tactical strategy and develop supporting operational strategies.
• Develop value propositions aligned to segment strategies and business objectives.
• Engage with customers to understand unique needs and advise on product integration and wealth management.
• Expand the customer base with profitable segments and manage growth of active accounts.
• Ensure accurate product knowledge and provide relevant information to customers.
• Resolve customer complaints and propose improvements to enhance experience and service.
• Communicate and secure buy-in for customer service solutions aligned with business plans and service standards.
• Design and implement efficient processes for new credit products and existing operations.
• Monitor and control business processes to meet quality, compliance, and governance standards.
• Align and map end-to-end processes to the customer journey.
• Review and streamline processes to drive efficiency and reduce redundancy.
• Identify cost drivers and implement improvements to reduce costs without impacting service and experience quality.
• Compile and present reports to track performance and progress and support informed business decisions
• Understand and interpret data to generate insights that improve value propositions, processes, and customer experience.
• Manage team performance across business units to achieve objectives.
• Lead and manage strategic projects that drive business growth and innovation
• Identify, describe, and manage risks within area of responsibility.
• Implement mitigation strategies and contribute to governance and compliance procedures.
• Ensure implementation of relevant policies, governance, and practice standards.
• Leverage technical capabilities of systems and platforms to drive creative solutions.
• Create solutions that meet customer demands and deliver service excellence.

Qualifications and Experience

• Minimum qualification: A relevant bachelor’s degree in Commerce, Engineering or related degree
• Experience: 5 – 6 years’ relevant experience in a similar role
• Proven experience within Mobile network product management, Product development, Value proposition development or CVM is preferred
• Strong stakeholder engagement experience with internal and external partners

End Date: January 28, 2026