Product Manager at Pick n Pay Stores Limited

Role Summary

• The purpose of this role is to lead customer centric product design, development, deployment, and management with the aim of driving Financial Services revenue and associated retail turnover.
• The incumbent will be required to collaborate and execute the strategy for the portfolio and ensure the end-to-end value chain is functioning optimally, ensuring operational effectiveness.

Minimum requirements

• Commercial / Financial degree or equivalent NQF level 7
• At least 5 (five) years banking/insurance/credit experience
• At least 5 (five) years’ experience in products development and/or management
• Experience in Retail is advantageous
• Data Analysis and interpretation
• Solid understanding of Commercial Contracts
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the Internet
• Good communication, analytical and presentation skills

Competencies

• Solutions-oriented, can-do attitude; self-motivated
• Strong organizational & prioritization skills
• Excellent communication skills, both verbal & written
• Ability to interact with internal & external stakeholders at associated levels.
• Strong relationship management with resilience and some assertiveness
• Adaptable to change.
• Comfortable with learning and adapting to new systems.
• Strong team player

Collaboration and Networking

• Define the portfolio roadmap by incorporating the respective products and services plan.
• In conjunction with the HOD: Financial Services and strategic partners, develop competitive responses to new market entrants for the portfolio.
• Identify customer behaviour change requirements and link these to product pricing and features.
• Be the custodian for all the respective product portfolio knowledge and information as well as related cost centre management.
• Collaborate with the respective stakeholders to ensure the product value propositions seamlessly integrate into customer value propositions to enable the acquisition and retention of customers, that enhance the PnP Retail proposition.
• Responsible for updates and changes of product and process documentation
• Provide exception reporting on revenue leakage in maintaining key product performance indicators for the respective product portfolio.
• Implementation of new product or changes to existing products into the business
• Conduct annual review of product, pricing and features and recommend guidelines to ensure market.

Competitiveness

• Monitor and evaluate the performance of the product, by considering the targets achieved, acquisition, volumes and revenue generated.
• Set periodic KPI/Steering Committees with respective partners, as defined in the supplier management policy.
• Design and execute on focused campaigns together with the Marketing team, agency, and financial service providers.

Closing date: 13 July 2025