Product Owner (Digital Channel Platforms) at Old Mutual South Africa

Key Focus Areas

• The Product Owner will be required to oversee all aspects of the product life cycle, from research and analysis to the creation of a roadmap, while acting on feedback and data analysis to constantly improve customer experience and the product/service.
• The Product Owner will also drive the process of developing solutions, executing market releases, and managing the product or service across all digital channels. The Product Owner is accountable for the digital solution and will work with cross-functional teams to ensure that a product or service meets consumer needs and achieves the agreed business benefits and outcomes.

Key Result Areas

• The Product Owner works with the teams in an Agile environment to translate features into stories, including agreed acceptance criteria, business benefits and measurable outcomes.
• Defining the Minimum Viable Product (MVP) for different use cases/scenarios of solutions.
• Prioritising requirements based on business benefits and managing the product backlog, including backlog refinement.
• Looking for opportunities to innovate within their scope of work to ensure that proposed solutions can compete in the market and are aligned to “best in class” offerings.
• Ensuring that channels/features, which are available to customers, are performing as defined in the relevant SLAs and non-functional requirements.
• Clearly articulating and communicating channel/feature roadmap with associated benefits to stakeholders.
• Tracking and reporting on progress of committed outcomes and benefits.
• Active involvement in team and program meetings, feature writing (if required), Product Increment (PI) planning, all team sessions including daily stand-ups, sprint reviews, sprint retrospectives, sprint planning and backlog refinement, Product Owner syncs, and Program syncs on the program level.
• Work closely with the Scrum Master to ensure that all the pre-requisites for PI planning are completed and teams are prepared in advance for the PI planning sessions.
• Driving iterative releases/business value delivery through Product Increments (PI).
• Ensuring alignment between work delivered and stakeholder expectations as defined in the feature statements.
• Contributing to the vision and strategy. While this is mainly the Product Manager’s responsibility, the Product Owner will be required to provide input.
• Writing and prioritising features with acceptance criteria to guide the team and align stakeholders in the long-term and the short-term product roadmap.
• Understanding and actively removing impediments to team performance that are raised by either the Scrum Master or team.
• Effectively communicate risks to stakeholders.
• Communicating and aligning with other Product Owners when inter-team dependencies and trade-offs are required.
• Actively driving the Go to Market process in the team.
• Working closely with the team to prepare for and lead demos to stakeholders.
• Working with the team and service managers to ensure that all production issues and escalations are closed out timeously.
• Reporting and tracking customer experience and performance measures for the platform/feature.
• Work across multiple teams to coordinate delivery efforts and business outcomes.

Closing Date

15 May 2023