Product Specialist - ADS at Epiroc

Mission

• Develop and maintain a customer-focused team, and continuously drive customer share and customer satisfaction to the highest level possible.
• Establish a wide and solid customer base, by continuously finding new ways to grow service penetration & part sales.
• Support the customer in continuous improvement projects and initiatives and develop a preferred supplier status.
• Drive service excellence and Epiroc machine performance towards the customers, by offering & implementing value-added services for all Epiroc machines on site.

Main Responsibilities

• Provide specialized support on Epiroc machines systems including automation.
• Carry out scheduled services and breakdown repairs on Epiroc ADS equipment.
• Coaching Epiroc and Mine employees on how to operate, troubleshoot, and repair Epiroc autonomous and other equipment systems.
• Fault finding, perform root cause analysis, and rectify the issue.
• Market and promote Field Service work and other Aftermarket services and products to customers to support the business growth of the Aftermarket Department
• Participate in RCA initiatives to identify reoccurring failures and work together with the Product Company to find sustainable solutions.
• Participate in productivity and efficiency improvement projects.
• To take responsibility for the safe storage and maintenance of the company’s vehicles and equipment in your care.
• Work well in a team to drive a successful output that meets customer requirement.
• Liaise with Epiroc Product Company Engineering representatives to further develop our product.
• Be able to carry out set tests on behalf of the Product Company and report on results.
• Willingness to travel as and when required in the performance of your duties and training.
• Ensure timely implementation of Epiroc Safety Campaigns (Technical Service News Bulletin)
• Work closely with the Demand Planning team to ensure the correct spare parts (mix) in the Country and Region to support the customer.
• Develop maintenance practices for Epiroc equipment and customers aligned with automation.

Experience requirements

• Technical knowledge of Epiroc Surface Rotary Blasthole Drills
• Advanced RCS Troubleshooting Skills
• Trimble High Precision GPS Experience 
• Automation Implementation expertise will be advantageous.
• Proficient in troubleshooting all drill systems
• Good interpersonal skills
• Computer Literate  
• Microsoft Office proficiency (Word, Excel, Outlook, and Powerpoint)
• Good planning and organizational skills
• Ability to work unsupervised at Epiroc standards
• Valid driver’s license

Educational requirements

• Grade 12 with a suitable trade qualification
• Technical Qualification, N4 and/orN5 and/or N6 or equivalent

Communication

• Submit comprehensive daily Site Reports.
• Timeously report on safety issues to relevant Epiroc and Customer personnel.
• Submit weekly machine performance report
• Formal email communication when required.
• Timeously respond to customer inquiries 

Closing Date: 18th, July 2022