Product Specialist - S4 at Sandvik

The Role

• As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
• The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range.  Product specifications, selection and its application lie with this role

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products
• Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
• Provide technical support to end users, operators, and service personnel
• Provide feedback to factories to enable improvements to the equipment or its operation
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
• Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Monitor test results for new products to implement improvement of the product
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment installations and demonstrations in a safe manner

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification
• Machine range experience and advance computer literacy
• English proficiency
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/ Underground experience

Mechanical, electrical or electronic equipment maintenance competence in at least 2 of the following areas:

• Basic 5 module LHD’s and CM  
•  Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Video display systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CANbus systems will be an advantage
• Basic knowledge of software
• Valid driver’s license
• Full physical & medical certificate to work in mining environment.