Latest Vacancies at Sandvik

The Role

• As a Product Specialist you will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.
• The role is product focused and concentrates on providing guidance and advice on the implementation and strategies for the product range.  Product specifications, selection and its application lie with this role

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products
• Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
• Provide technical support to end users, operators, and service personnel
• Provide feedback to factories to enable improvements to the equipment or its operation
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
• Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Monitor test results for new products to implement improvement of the product
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment installations and demonstrations in a safe manner

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification
• Machine range experience and advance computer literacy
• English proficiency
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/ Underground experience

Mechanical, electrical or electronic equipment maintenance competence in at least 2 of the following areas:

• Basic 5 module LHD’s and CM  
•  Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Video display systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CANbus systems will be an advantage
• Basic knowledge of software
• Valid driver’s license
• Full physical & medical certificate to work in mining environment.

go to method of application »

The Role

• To manage maintenance and assist the Performance Contract Manager with cost effectiveness and operational profit through optimal performing subordinates, customer relations and safety, health & environmental effectiveness.

Key Performance Areas

• Prioritize, prepare, set resources and schedule work orders.
• Request resources and lead resources from central maintenance/external contractors. Coordinate maintenance tasks according to current instructions and routines.
• Documents and monitors outcome (root cause, time, improvements) and initiates further improvements.
• Creates and adapts preventive maintenance plans.
• Develops routines and tools to streamline the process of maintenance.
• Contributes with technical knowledge in projects. Works in accordance with standard operating procedures.
• Achievement of maintenance targets.
• Communication of operational status and any deviations.
• Safety and housekeeping (5S) requirements.
• Continuous improvements and development on a personal and operational level.

Profile Required

• Grade 12 (Matric) or equivalent qualification
• Relevant Trade Certificate (Please provide POE)
• Relevant trade history
• Computer literacy
• Maintenance experience (5 years)
• Supervisory experience (3 years)
• English proficiency
• Experience in inventory control
• Trackless mining experience (advantageous)

Experience in:

• Fault finding / electro hydraulic / auto electrical / hydraulic / PLC, remote control offerings
• Underground mining environment, maintaining of earth moving equipment

go to method of application »

The Role

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities

• Install, repair, inspect and commission products and equipment of different kind at customer site or own premises.
• Report and document results after above actions.
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s product/equipment/processes by suggesting possible improvements.
• Provide technical support to the sales team.
• Provide problem solving to customer.
• Ability to produce positive results in sales-client interventions.
• Guide colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence, if possible, Electricians, Auto Electricians, Millwrights.
• Minimum 2 year experience working as Field Service Technician with proven competence as Earth moving Equipment or Surface boom and rotary drill technician knowledge in the above mentioned field
• Basic Computer literacy
• Own set of  tools
• English proficiency
• Code 08 license
• Full physical & medical certificate to work in mining environment Experience in:
• Fault finding / electro hydraulic / auto electrical / hydraulic / PLC, remote control offerings
• Surface boom and rotary drill knowledge

go to method of application »

The Role

• You will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key Responsibilities

• Develop and organize product training for sales and service personnel for the respective products
• Provide technical training to the service network and customer base on proper operation, maintenance and troubleshooting practices
• Provide technical support to end users, operators, and service personnel
• Provide feedback to factories to enable improvements to the equipment or its operation
• Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements
• Review spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC)
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Monitor test results for new products to implement improvement of the product
• Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
• Perform equipment installations and demonstrations in a safe manner

Profile Required

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Mechanical or electrical trade qualification
• Machine range experience and advance computer literacy
• English proficiency
• Relevant mechanized mining experience (5 years)
• Underground/surface mining environment
• Maintenance of earthmoving equipment in mining/ Underground experience
• Mechanical, electrical or electronic equipment maintenance competence in at least 2 of the following areas:
• Basic 5 module LHD’s and CM  
•  Basic electronic systems
• Basic LV electric systems
• Mechanical equipment
• Hydraulic systems
• Video display systems
• Advanced electrical systems (low current relays, electronic timers, electrical/electronic overloads and protection devices, solenoids, actuators, proximity devices etc.)
• Experience in CANbus systems will be an advantage
• Basic knowledge of software
• Valid driver’s license
• Full physical & medical certificate to work in mining environment

go to method of application »

Job Description

• Manage the warranty jobs effectively and applying business principles in line with SMC standards
• Effective relationships with other major project and personnel to ensure healthy interaction.
• Implement appropriate systems to maximise warranty and project resource utilisation, optimise warranty financials, cash flow, time schedules and technical deliverables to ensure claims are complete on time, within budget.
• Communicate with overseas principles to ensure alignment with dead line dates and expectations.
• Communicate with customer and other SMC marketing departments to ensure good alignment is achieved.
• Monitor overall performance of the warranty department

Basic function    

• Manage all warranty issues within Sandvik  (all segments)
• Attend meetings with regards to warranty issues with all customers
• Attend meeting regarding projects on product improvement issues, and all engine related issues
• Do monthly reports as required by aftermarket managers and field service managers/ contract managers
• Ensure a fluent flow of warranty claims through the warranty department
• Attend warranty related investigations of components and parts with the warranty handlers and the customer
• Ensure all customers (internal and external) understand and follow our warranty procedure
• Manage the warranty WIP
• Ensure that all warranty registrations is done in ST units database and forward to Proco,s
• Ensure that warranty credits are received from proco and processed on our system
• Ensure that more info requests from proco is adhered to
• Ensure SX components used on warranty jobs are returned to SX dept after completion
• Keep customers (internal and external) up to date with progress on warranty claims
• Ensure that all warranty failures are repaired back to OEM specs.
• Ensure effective distribution of Bulletins to our customers
• Ensure that warranty handling time decrease
• Ensure that the feedback system are fully utilized
• Review all claims from customers to ensure all information needed is supplied
• Liase between proco and customer for more info required by proco
• Maintain hard copies of claims for reference
• Ensure all start up documents are received and processed in Unit database
• Manage and control all Cat engine related issues (Warranty and normal repairs)

Requirements

• Grade 12
• Trade Test section 13
• Technical/mining experience
• Fault finding and failure analysis experience
• Proficient in MS Office software – excel, powerpoint, projects & word
• Job management including financial aspects
• Public relations
• Passed experience in field service, fault finding & management would be an added advantage. 
• Expense forecasting
• Warranty job costing
• Technical proficiency

go to method of application »

The Role

• Get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations.

Key Performance Areas

• Advanced repairs and inspections of products and equipment of different kind at customer site or own premises.
• Condition monitoring experience
• Report and document results after above actions.
• Responsible for planning and capturing of scheduled maintenance.
• Execution of planned/unplanned maintenance work on underground mining equipment
• Deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.
• Support the customer’s product/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
• Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
• Provide advanced technical support and advice to the sales team.
• Ability to produce positive results in sales-client interventions.
• Guide and train colleagues in service methods and tools.
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile

• Grade 12 / N3 Technical Qualification / Equivalent Qualification
• Trade : Mechanical / Electrician / Millwright
• Computer literacy: Excel, Word, Power Point, Maximo
• English proficiency
• Experience with PLCs, CANbus, Ethernet, Automation/ Navigation equipment, Wifi, Fibre Optics
• Advanced training in hydraulics will be advantageous
• Relevant mining experience (5 years)
• Relevant mechanized mining experience (5 years)
• Underground/ Surface mining environment
• Maintenance of earthmoving equipment in mining/construction environment