Warranty Handler - S2 (Kempton Park) at Sandvik

Job Description

• Manage the warranty jobs effectively and applying business principles in line with SMC standards
• Effective relationships with other major project and personnel to ensure healthy interaction.
• Implement appropriate systems to maximise warranty and project resource utilisation, optimise warranty financials, cash flow, time schedules and technical deliverables to ensure claims are complete on time, within budget.
• Communicate with overseas principles to ensure alignment with dead line dates and expectations.
• Communicate with customer and other SMC marketing departments to ensure good alignment is achieved.
• Monitor overall performance of the warranty department

Basic function    

• Manage all warranty issues within Sandvik  (all segments)
• Attend meetings with regards to warranty issues with all customers
• Attend meeting regarding projects on product improvement issues, and all engine related issues
• Do monthly reports as required by aftermarket managers and field service managers/ contract managers
• Ensure a fluent flow of warranty claims through the warranty department
• Attend warranty related investigations of components and parts with the warranty handlers and the customer
• Ensure all customers (internal and external) understand and follow our warranty procedure
• Manage the warranty WIP
• Ensure that all warranty registrations is done in ST units database and forward to Proco,s
• Ensure that warranty credits are received from proco and processed on our system
• Ensure that more info requests from proco is adhered to
• Ensure SX components used on warranty jobs are returned to SX dept after completion
• Keep customers (internal and external) up to date with progress on warranty claims
• Ensure that all warranty failures are repaired back to OEM specs.
• Ensure effective distribution of Bulletins to our customers
• Ensure that warranty handling time decrease
• Ensure that the feedback system are fully utilized
• Review all claims from customers to ensure all information needed is supplied
• Liase between proco and customer for more info required by proco
• Maintain hard copies of claims for reference
• Ensure all start up documents are received and processed in Unit database
• Manage and control all Cat engine related issues (Warranty and normal repairs)

Requirements

• Grade 12
• Trade Test section 13
• Technical/mining experience
• Fault finding and failure analysis experience
• Proficient in MS Office software – excel, powerpoint, projects & word
• Job management including financial aspects
• Public relations
• Passed experience in field service, fault finding & management would be an added advantage. 
• Expense forecasting
• Warranty job costing
• Technical proficiency