West Coast Personnel streamlines the recruitment process by presenting the best-vetted candidates, on time. Our Recruitment service is free and your company pay for our expertise after the successful candidate has commenced employment. Our EOR service issues employment contracts on your behalf, handles payroll, salaries and statutory responsibilities and cha...
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We have an exciting opportunity for a Product Specialist to join a support team servicing clients in the agriculture industry, reporting to the Support Manager. This role involves supporting bespoke software solutions both onsite and remotely, while collaborating with internal stakeholders across departments to resolve client issues effectively. The ideal candidate demonstrates resilience under pressure, a strong customer success mindset, and proven experience managing help desk operations—including handling assigned tickets as well as proactively logging and driving resolution of support requests.
Key Responsibilities
Manage and administer SQL Server / SQL Express environments
Handle help desk tickets from logging to resolution (end-to-end ownership)
Liaise with clients and internal teams to resolve issues
Perform software testing before releases and updates
Support product deployments, upgrades, and installations
Train clients on software products when required
Maintain accurate daily updates on all assigned calls
Escalate and follow up on issues within SLA timeframes
Technical Requirements
Minimum 2 years’ SQL Server / SQL scripting experience
Help desk / ticket lifecycle management experience (ITIL exposure preferred)
Strong Microsoft Office skills
Valid driver’s licence and own transport (occasional travel required)
Advantage: experience in fruit/meat industry systems
Advantage: mobile scanner / APK / hardware integration experience
Personal Attributes
Strong communication and client service skills
Excellent time management and attention to detail
Ability to work independently and in a team
Proactive, self-motivated, and solution-driven mindset
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