Sandvik is a global industrial group with advanced products and world-leading positions in selected areas - tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems.
Specialties
Tools for metal cutting, machinery and tools for rock excavation, ...
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Acquire customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Advanced problem solving by use of approaches, tools, techniques for recognizing, operational or process problems; with the ability to apply this knowledge appropriately in various situations.
Key Performance Areas:
Advanced repairs and inspections of products and equipment of different kinds, at customer site or own premises.
Report and document results after above actions.
Responsible for planning and capturing of scheduled maintenance.
Execution of planned/unplanned maintenance work on surface mining equipment.
Use experience of tasks, tools and procedures associated to provide technical support to the sales team and customers.
Support the customer’s products/equipment/processes by suggesting possible improvements to more advanced technical solutions and products.
Take into consideration energy efficiency, environmental impact and maintenance costs when giving customer support.
Produce positive results in sales-client interventions.
Guide and couch colleagues and customer employees in service methods, fault finding, corrective maintenance and tools.
Share own knowledge to enable colleagues to expand their knowledge.
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