Product Team Manager at Nedbank

Job Requisition Number & Recruiter: 103195 & Poppy Mlotshwa

Job Purpose

We are looking for a Product Team Manager accountable for the Transactional Bundle product portfolio. In this role you will be required lead a team to develop new products, grow existing base in activity, balances, and revenue opportunities. This includes innovation of product, distribution channels, process, and digitisation of transactional products.

Job Responsibilities

• Develop or enhance a new product by building a business case to get approval from the divisional Exco.
• Ensure that quality and turnaround standards for products, as well as operations budgets, are met.
• Ensure that the team's efficiency and productivity is improved month on month.
• Ensure team effectiveness by putting in place resource plans and allocating work to team members.
• Ensure quality of delivery by reviewing and executing work and taking corrective action where necessary. Improve team efficiency and effectiveness.
• Ensure that systems and processes are effective.
• Manage operational risks through mitigation measures.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture, delivering worldclass service.
• Encourage team to generate innovative ideas and share knowledge.
• Identify clients needs through conducting research.
• Meet all agreed client service and satisfaction objectives.
• Establish trusting working relationships with subordinates, manager, peers and other departments to deliver results through respect and regular feedback.
• Develop and maintain sound relationships with external stakeholders.
• Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 3 years experience in product or channel management role within a service environment

Technical / Professional Knowledge

• Consumer Behaviour
• Employee training/development
• Governance, Risk and Controls
• Organisational systems
• Principles of Product Management
• Principles of Project Management
• Strategic planning

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Improved Processes and Culture
• Managed Transformation & Innovation
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement