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  • Posted: May 4, 2021
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Production Support Analyst

    The position is responsible for evaluating the Group Risk Production Support and Business Compass training needs and current practices by creating and delivering a Compass training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides, to ensure that all staff that works on Compass have the right skills and knowledge for their role. The incumbent must ensure that the processes and procedures are relevant and best practices identified, and business improvement opportunities investigated. The position is responsible for managing complex tasks and finding solutions with the Production Support team, that ensures the most efficient and effective solution is implemented, in order to ensure the delivery of committed services to the Group Risk clients

    Areas of responsibility may include but not limited to

    • Prepare and develop training manuals for Compass processes for business and the systems team were relevant
    • Communicate and collaborate effectively with stakeholders to understand gaps in training for Compass and ensure client expectations are met.
    • Prepare management reports for submission to superior. Update SOP’s with changes to the process where required.
    • Develop and maintain excellent business relations with all stakeholders.
    • Assistance to the Production Support team to ensure effective resolution on production issues logged
    • Proactively identify and correct production issues. Make recommendations to improve efficiencies based on metrics.
    • The incumbent is a Subject Matter Expert in Compass and is has excellent knowledge in the understanding of the hierarchy of Compass (System and Prototype configuration)
    • The incumbent has solid understanding of Compass setup and configuration
    • Produces new ideas, approaches, or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

    Personal Attributes

    • Planning & Organizing skills
    • Working with People - Communication
    • Persuading and Influencing
    • Adhering to Principles and Values – Self management
    • Delivering Results and Meeting Customer Expectations
    • Ability to work in a pressurized environment and meet deadlines
    • Relating and Networking
    • Teamwork and analytical skills
    • Logical thinking
    • Communication
    • Problem solving
    • Initiative and enterprise
    • Learning
    • Strong attention to detail
    • Technology

    Specific Skills And Knowledge

    • Communication (ability to allow others and yourself to understand information more accurately and effectively) - Essential
    • Problem solving (ability to use a combination of intuition and logic to re-define the problem statement to identify/understand the problem, analyse and provide possible solutions, implement the solutions, and evaluate the effectiveness of the implemented solutions) - Essential
    • Analytical skills (ability to collect and analyse information, problem-solve, and make decisions) - Essential
    • Initiative and enterprise - Essential
    • Self-management - Essential
    • Passionate about continuous Learning - Essential
    • Keen interest and understanding of technological terminology and mechanisms - Advantageous

    Education And Experience

    • Matric - essential
    • 7 - 10 years Employee Benefits, experience – Essential
    • 10 years + Compass experience - Essential
    • NQF level 5 or similar is advantageous
    • Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
    • MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
    • MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
    • Full compliance and legislative universe relating to employee benefits, FAIS and Um.
    • 7 -10 years’ experience in the employee benefits, 10 year’s working on Compass

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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