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  • Posted: May 4, 2021
    Deadline: Not specified
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  • Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Senior Business Analyst

    Determine operational objectives by studying business functions, understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Building and maintaining strong relationships with clients, and acting as consultant on the application.

    Areas of responsibility may include but not limited to

    • Determine operational objectives by studying business functions and elicit requirements.
    • Document the requirements into user stories.
    • Review the business requirements with the business, using appropriate formats.
    • Obtain sign-off on the business requirement.
    • Adhere to the SDLC and standards throughout the analysis process.
    • Review the approved business requirement with the development team.
    • If required, revert to management or other stakeholders if technical issues require business decisions in order to proceed.
    • Ensuring that the customer requirements are delivered in the implemented solution, on time and of the highest quality.
    • Validate and verify the solution proposal with the business.
    • Draw up high level test cases.
    • Provide testing support and guidance where required to the testing team.
    • Evaluate and measure efficiencies of business processes and provide recommendations.
    • Proactively identify risk pertaining to the project.
    • Prepare risk management plan.
    • Manage operational components of the area such as standard operation procedures.
    • Proactively identify areas of improvement within the department.
    • Drive efficiencies in the business.
    • Ability to work independent as well as ability to work in a team.
    • Defend the client business requirements.
    • Working with multiple business areas and multiple teams that require deep integration of solutions.
    • Complete the initiation documents and present the relevant proposals at the prioritization forums.
    • Produce high-level customer journeys and prototypes
    • User testing

    Behavioural Competencies

    Personal Attributes and Skills

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver
    • Leadership Skills
    • Strategic Agility
    • Manages complexity
    • Balances Stakeholders
    • Relationship building and networking
    • Highly adaptable and resilient (Able to work under pressure and Change Readiness)
    • Ability to prioritize and work on multiple tasks simultaneously
    • Ability to deal with complex models and their application

    Technical Skills

    • Project Management
    • SQL queries
    • Business Writing, Presentation and Facilitation Skills
    • Solution Architecture and Process Mapping
    • Entity Diagram mapping
    • Software testing pack design, functional testing
    • Experience using formal modelling languages (UML, etc.) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
    • Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

    Education And Experience

    Qualification

    • Relevant tertiary qualification/Informatics degree or Recognised BA qualification/diploma (Compulsory)
    • UML course or BPMN course
    • BABOK qualification (Advantageous)

    Experience

    • More than 5 years’ experience as a Business Analyst (Compulsory)
    • More than 2 years’ experience in the Insurance Industry
    • Testing experience

    Knowledge

    • Processes: ITIL (Incident, Change, Release, Problem Management), CMMI, Agile, SDLC
    • Technologies: SQL, UML, XML, SOUPUI, Enterprise Architect, Visio, Quality Center
    • Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation.
    • UX design and User Testing

    go to method of application »

    Actuary (Product Development) - Invest Actuarial

    The successful candidate will be a part of the Invest Product Development team and be involved in future product launches as well as supporting existing products. The candidate will be responsible for the research, analytics, design and development of innovative investment products as part of the shared value model. This includes designing bespoke offerings for Invest, suited for regulatory-specific requirements.

    Areas of responsibility may include but not limited to

    • Research into investment products within the investment market to make informed and innovative product development decisions
    • Key involvement in the design, development and implementation of new products and strategic projects
    • Key involvement in new fund/structured product solutions
    • Analytical and pricing capabilities to understand the financial implications and parameters involved when developing new products, to ensure profitable results
    • Develop actuarial/statistical models; and detailed business cases to aid in decision-making.
    • Collaboration with various teams (within Invest and the group) to ensure products are operating in an efficient and accurate manner.
    • Maintain relationships with various stakeholders across the business.
    • Analytics and ongoing monitoring of results to ensure products are producing optimal results
    • Manage strategic relationships with international stakeholders.
    • Manage integration with other businesses
    • Drive profit maintenance and enhancements
    • Compile presentations to position at Exco
    • Create optimisation and enhancements of existing products
    • Build expertise and offer insights relating to Discovery’s shared value model
    • Manage interaction with senior management, the systems team and the Exco
    • Working within the Technical Marketing and the Digital team to establish a position of brand leadership

    Personal Attributes And Skills

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Problem Solver
    • Manages Complexity
    • Business Acumen
    • The ability to multitask various projects effectively
    • Ability to plan, organize and deliver on individual deliverables
    • Ability to deal with pressure, tight deadlines and setbacks in order to deliver results and meet customer expectations
    • Must be able to present and communicate information effectively
    • Able to convey complex concepts in a simple, effective manner that instills trust and builds a positive brand image
    • Data Analytical Skills - ability to understand and work with big data sets in order to achieve desired outcome
    • Excel proficient
    • Self-starter – able to show initiative and drive projects to completion with guidance

    Education And Experience

    Qualification

    • Matric
    • Completed qualification with a strong analytical focus in Actuarial Science / Mathematical Statistics / Engineering, Business Science or related qualification
    • Fully qualified Actuary (FASSA)

    Experience

    • Fully qualified actuary with a minimum of 5 years post qualification experience within a Product Development or similar role
    • Experience within retail financial services and customer behavioural impacts
    • Exposure with research and development of a product from inception to delivery in the market
    • Track record of innovation, delivery and performance

    Technical Skills Or Knowledge

    • Technical knowledge about retail investments, retail investment industry and trends
    • Knowledge and understanding of Long-Term Insurance and Pension Fund Legislation on retirement products
    • Good understanding of the Linked Investment Services Provider (LISP) industry
    • Strong analytical capabilities
    • Proficiency in MS Word, MS Excel and MS Outlook
    • Experience using Prophet and/or MoSes

    go to method of application »

    Actuarial Analyst (Analytics and Systems) - Invest Actuarial

    The main purpose of this role is to come up with strategic marketing campaigns and retention strategies using statistical, analytical and data mining skills. The candidate will be required to work quite closely with Invest actuarial systems team, product development and technical marketing team.

    Areas of responsibility may include but not limited to

    • Work closely with the Invest actuarial systems team, product development and technical marketing team
    • Doing data analysis across our companies, brokers etc. using data analytics skills
    • Developing retention strategies and tools for retention call agents using data analytics skills
    • Developing targeted marketing campaigns using data analytics skills
    • and preparing technical data extracts for campaign and distribution purposes
    • Developing tools to audit benefit values calculated by the administrative system using Excel and SQL skills
    • Quantifying the financial impact of misalignment of actuarial specification and system implementation
    • Building dashboards for MI purposes
    • Present results to senior management

    Personal Attributes And Skills

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Problem Solver

    Additional Attributes

    • Manages Complexity - able to convey complex concepts in a simple, effective manner that instils trust and builds a positive brand image
    • Business Acumen
    • Display great insight to solve problems and spot trends
    • Applying Expertise and Technology
    • Analysing
    • Creating and Innovating
    • Working with People
    • Must be able to present and communicate information effectively
    • Data Analytical Skills - ability to understand and work with big data sets in order to achieve desired outcome. Excel proficient
    • Self-starter – able to show initiative and drive projects to completion with guidance

    Education And Experience

    Qualification

    • Matric
    • Completed BSc Degree with a strong analytical focus in Actuarial Science / Mathematics / Statistics or related qualification
    • Making good progress with actuarial exams and preferably the candidate will have at least all his/ her exemptions to qualify for Associate level (AIA/AFA/AMASSA)

    Experience

    • 3 – 8 years’ working experience as an Actuarial Analyst within the Invest/ Life insurance/ Analytics industry

    Technical Skills And Knowledge

    • Must have experience with statistical software (R and/or Python)
    • Intermediate to advance Database experience (SQL)
    • Experience using Tableau/ Qlikview would be advantageous

    go to method of application »

    Production Support Analyst

    The position is responsible for evaluating the Group Risk Production Support and Business Compass training needs and current practices by creating and delivering a Compass training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides, to ensure that all staff that works on Compass have the right skills and knowledge for their role. The incumbent must ensure that the processes and procedures are relevant and best practices identified, and business improvement opportunities investigated. The position is responsible for managing complex tasks and finding solutions with the Production Support team, that ensures the most efficient and effective solution is implemented, in order to ensure the delivery of committed services to the Group Risk clients

    Areas of responsibility may include but not limited to

    • Prepare and develop training manuals for Compass processes for business and the systems team were relevant
    • Communicate and collaborate effectively with stakeholders to understand gaps in training for Compass and ensure client expectations are met.
    • Prepare management reports for submission to superior. Update SOP’s with changes to the process where required.
    • Develop and maintain excellent business relations with all stakeholders.
    • Assistance to the Production Support team to ensure effective resolution on production issues logged
    • Proactively identify and correct production issues. Make recommendations to improve efficiencies based on metrics.
    • The incumbent is a Subject Matter Expert in Compass and is has excellent knowledge in the understanding of the hierarchy of Compass (System and Prototype configuration)
    • The incumbent has solid understanding of Compass setup and configuration
    • Produces new ideas, approaches, or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

    Personal Attributes

    • Planning & Organizing skills
    • Working with People - Communication
    • Persuading and Influencing
    • Adhering to Principles and Values – Self management
    • Delivering Results and Meeting Customer Expectations
    • Ability to work in a pressurized environment and meet deadlines
    • Relating and Networking
    • Teamwork and analytical skills
    • Logical thinking
    • Communication
    • Problem solving
    • Initiative and enterprise
    • Learning
    • Strong attention to detail
    • Technology

    Specific Skills And Knowledge

    • Communication (ability to allow others and yourself to understand information more accurately and effectively) - Essential
    • Problem solving (ability to use a combination of intuition and logic to re-define the problem statement to identify/understand the problem, analyse and provide possible solutions, implement the solutions, and evaluate the effectiveness of the implemented solutions) - Essential
    • Analytical skills (ability to collect and analyse information, problem-solve, and make decisions) - Essential
    • Initiative and enterprise - Essential
    • Self-management - Essential
    • Passionate about continuous Learning - Essential
    • Keen interest and understanding of technological terminology and mechanisms - Advantageous

    Education And Experience

    • Matric - essential
    • 7 - 10 years Employee Benefits, experience – Essential
    • 10 years + Compass experience - Essential
    • NQF level 5 or similar is advantageous
    • Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
    • MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
    • MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
    • Full compliance and legislative universe relating to employee benefits, FAIS and Um.
    • 7 -10 years’ experience in the employee benefits, 10 year’s working on Compass

    go to method of application »

    Contact Centre Consultant - Talent Pool

    To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

    Key outputs

    The successful applicant will be responsible for but not limited to the following job functions:

    • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
    • Servicing our members in a customer centric way to ensure that we live by our service principles
    • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
    • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
    • Achieving and exceeding key performance metrics relating to service delivery

    Competencies and Skills

    Behavioural Competencies

    • Delivering results and meeting customer expectations
    • Presenting and communicating information
    • Writing and reporting
    • Analysing
    • Deciding and initiating action
    • Working with people
    • Achieving personal work goals and setbacks
    • Following instructions and procedures

    Skills

    • Excellent verbal and written communication skills;
    • Excellent administration skills;
    • MS Office and PC literate
    • Time Management

    Personal Attribute And Skills

    • Customer Centric
    • Empathetic

    Education and Experience

    Education

    • Matric with Mathematics or Accounting
    • Having a achieved a minimum of 50% in English in Matric
    • Basic MS Office Skills

    Experience

    • At least 12 months working experience in a customer services environment

    Advantageous

    • The Business Writing Skill

    go to method of application »

    Deputy Company Secretary

    This role will be reporting into the Group Company Secretary and will, together with the Company Secretary, work closely with the Board of Directors and Senior Management, to ensure a thorough understanding of all compliance and legal matters and the risks thereof. The role will work closely with all relevant assurance functions to ensure that all statutory obligations are met and a high standard of Corporate Governance is maintained within the business.

    Principal Accountabilities

    • Incorporating best practice corporate governance processes into board business and maintaining strong corporate governance frameworks in accordance with statutory requirements
    • Advising the Board, Committees and CEO on legal matters and issues of corporate governance
    • Reviewing and updating corporate governance policies
    • To ensure compliance of the provisions of Companies Law and other regulatory frameworks
    • To ensure that all statutory forms are filed and submitted in line with regulatory requirements
    • Filing of copy of special resolutions on prescribed form within the specified time period
    • To assist with the arrangement and preparation of Board Meetings, notices of meetings, the agenda, record of proceedings and minute taking
    • Assisting with the preparation of Annual Reports and Annual General Meeting
    • To assist with matters concerned with the allotment of shares, and issuance of share certificates including maintenance of statutory Share Register and conducting the appropriate activities connected with share transfers and correspondence between the shareholders and the company
    • Preparing documents for declaring dividend, updating registered addresses and/or change of directors and sending copies of minutes/resolutions/documents to auditors as required
    • To prepare, approve, sign and seal agreements leases, legal forms, and other official documents on the company’s behalf, when authorised by the broad of the directors or the executive responsible.
    • To assist with the implementation of policies formulated by the directors.
    • Handling due diligent requests
    • Working with the leadership team and senior stakeholders to deliver better good risk outcomes
    • Updating and/or generating corporate structure charts as and when required

    Education; Knowledge and Experience

    Bachelor of law / Bachelor of Commerce or equivalent tertiary qualification

    Member of the institute of chartered secretaries

    • Previous experience in a Company Secretarial role (inc company law, corporate governance and risk management)
    • Experience in the Insurance environment is advantageous
    • Business acumen and ability to think beyond the core responsibilities of a Deputy Company Secretary
    • 3-5 years experience

    Role Specific Competencies

    • Strong Knowledge of legislation
    • Excellent communication skills
    • Attention to detail
    • Manage meetings
    • Record feedback from meetings

    go to method of application »

    Actuarial Analyst (Technical Marketing) - Invest Actuarial

    If you have an entrepreneurial mind-set, a passion for innovation and can bring strategic projects to life, then Discovery Invest can liberate you to realise your full potential. The role is based in Johannesburg and will comprise of marketing, technical marketing, data analysis, investments research and distribution responsibilities.

    Areas of responsibility may include but not limited to

    • Working with product development to develop solutions for clients and tools for intermediaries in an environment where Discovery competes head-to-head with other product providers.
    • Developing research material that can be used to position Discovery as a thought leader in the market.
    • Compiling material that can be rolled out through PR campaigns and to technical intermediaries.
    • Designing the marketing campaigns for both clients and brokers and a framework to measure the effectiveness of different marketing campaigns.
    • Developing actuarial level papers.
    • Compiling communications and technical presentations for intermediaries.
    • Presenting to various intermediaries on technical product information.
    • Liaising with investment specialists, consultants, brokers and financial advisers in handling technical product queries and performing calculations.
    • Working with the new business team and the Chief Digital Officer to propose and help build digital solutions for clients and brokers and bring actuarial insights into these solutions.
    • Internal training to invest staff on invest products, technical details and calculations.
    • Working within the product development and the Digital team to establish a position of brand leadership.
    • The candidate must be able to liaise at different levels and build relationships. This liaison will include interactions with:
    • Discovery sales consultants, agents and IFA intermediaries
    • Back-office operations
    • Training teams
    • Marketing services
    • Product development
    • Distribution heads
    • Discovery management and executives

    Personal Attributes And Skills

    • Drives Results
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Problem Solver
    • Manages Complexity
    • Business Acumen
    • The ability to multitask various projects effectively
    • Ability to plan, organize and deliver on individual deliverables.
    • Ability to deal with pressure, tight deadlines and setbacks in order to deliver results and meet customer expectations
    • Must be able to present and communicate information effectively
    • Data Analytical Skills - ability to understand and work with big data sets in order to achieve desired outcome. Excel proficient.
    • Self-starter – able to show initiative and drive projects to completion with guidance.

    Education And Experience

    • Matric
    • Completed degree with a strong analytical focus in Actuarial Science / Mathematical Statistics/ Engineering, Business Science or related qualification
    • Track record of innovation, delivery and performance
    • Minimum of 2 – 3 years working experience within an Investment Technical Marketing environment or similar Industry

    go to method of application »

    Compliance Specialist

    Group Compliance strives to be the most trusted and respected compliance practice in the financial services sector and our motto reflects that we are, Trusted, Visible and Respected within the Discovery Group. The success of Discovery is made possible by our great people. Our Group Compliance department is looking for a knowledgeable, self-starter to join the Corporate Compliance team as a Compliance Specialist to be responsible for the managing of compliance risks though the employ of policies and frameworks pertaining to our IT regulatory obligations.

    Areas of responsibility

    The successful candidate will be required, primarily, but not limited to:

    • Contribute to the development and implementation of the Compliance programme for Corporate Services,
    • Maintain compliance risk management frameworks,
    • Define, assess, maintain and advise on the regulatory universe,
    • Develop and facilitate compilation and review of compliance risk management plans,
    • Conduct compliance monitoring,
    • Compile and submit internal and external compliance reports, and
    • Interact with industry regulators, supervisors and stakeholders as and when required.

    Skills
    and Personal Attributes

    • Detailed knowledge of local (South African) legislation and impacting international regulations relating to IT and able to interpret and apply legislation, including, but not limited to the following: Protection of Personal Information Act, Electronic Communications and Transactions Act, King IV Code on Corporate Governance, Regulation of Interception of Communications and Provisions of Communications-related Information Act, Prudential Authority Standards relevant to Information Technology, Promotion of Access to Information Act, Financial Intelligence Centre Act, Protection of Constitutional Democracy Against Terrorist and Related Activities Act, Prevention of Organised Crime Act, Prevention and Combating of Corrupt Activities Act, Consumer Protection Act, Cybercrimes and Cybersecurity Bill, Conduct of Financial Institutions Bill, GDPR and Computer Misuse Act.
    • Detailed knowledge of it Frameworks e.g. COBIT, King IV, ISO31000, ISO27001/2, NIST CSF, DMBOK and ITIL
    • Sound understanding of Compliance methodology, working knowledge of all elements comprising.
    • Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts
    • Strong listening, organisational and communication skills and able to think in an analytical and conceptual manner.
    • Efficient time management skills, including quick turnaround time on quality work
    • Able to work well under pressure

    Education and Experience

    • Relevant education includes any of the following: LLB, BCom BSC Information Technology, BCom Information Technology, Honours, Certified Information Systems Auditor (CISA), CRISC, CGEIT, CDPSE, CIPP, CIA, CA (SA), CPRAC, CPRO, CISA1 (Minimum requirement)
    • Post-graduate qualification in Compliance Management (advantageous)
    • At least five to eight years’ experience within a compliance environment with working knowledge of laws, regulations and codes impacting a group of companies operating in several jurisdictions.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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