Program Manager at Liquid Intelligent Technologies

Key Responsibilities:

Program Planning and Management:

• Develop comprehensive enablement programs outlining project scope, objectives, timelines, milestones, and resource requirements.
• Coordinate and manage project milestones and deliverables to ensure projects are completed on time, within scope, and within budget.
• Utilize project management tools and methodologies to track project progress and performance.
• Conduct regular project status meetings and provide updates to stakeholders and senior management.

Rebate Program Design and Implementation:

• Develop and implement rebate programs that align with business objectives and customer needs.
• Collaborate with sales, marketing, and product teams to design rebate offers that drive sales and customer loyalty.
• Create clear and concise rebate terms and conditions, ensuring they are communicated effectively to customers and stakeholders.

  Rebate Tracking and Management:

• Oversee the tracking of rebate submissions and redemptions, ensuring accuracy and timely processing.
• Utilize rebate management software and tools to monitor program performance and identify trends.
• Maintain a detailed database of all rebate transactions, ensuring data integrity and accessibility for reporting and analysis.

  Customer Support and Communication:

• Act as the primary point of contact for rebate-related inquiries, providing prompt and accurate responses to customers and internal teams.
• Develop and maintain FAQ documents, help guides, and other support materials to assist customers in understanding and redeeming rebates.
• Ensure that customer service teams are well-trained and equipped to handle rebate-related questions and issues.

  Financial Management and Reporting:

• Monitor and manage the rebate budget, ensuring that programs are cost-effective and deliver the expected return on investment.
• Prepare regular reports on rebate program performance, including redemption rates, customer feedback, and financial impact.
• Analyze rebate data to identify opportunities for improvement and optimization.

  Compliance and Risk Management:

• Ensure that all rebate programs comply with relevant legal and regulatory requirements.
• Develop and implement controls to prevent fraud and abuse of rebate programs.
• Conduct regular audits of rebate transactions and processes to identify and address any discrepancies or issues.

Stakeholder Communication:

• Act as the primary point of contact for all project stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
• Facilitate effective communication and collaboration between cross-functional teams, ensuring alignment on project goals and expectations.
• Prepare and deliver project presentations, reports, and documentation to stakeholders, including executive leadership.

Process Improvement:

• Continuously evaluate and improve project management processes and methodologies to enhance efficiency and effectiveness.
• Implement best practices and industry standards to drive operational excellence in project delivery. 

Team Leadership:

• Lead and mentor cross-functional project teams, providing direction, support, and motivation to ensure high performance and project success.
• Foster a collaborative and inclusive team environment, promoting open communication and knowledge sharing.
• Conduct regular team meetings and one-on-one sessions to provide feedback, address concerns, and support professional development.

Product Strategy:

• Collaborate with product management and engineering teams to define and prioritize product roadmaps and strategies.
• Ensure projects are aligned with business goals, customer needs, and market trends.
• Contribute to product vision and strategy, providing insights and recommendations based on project outcomes and customer feedback.

Data-Driven Decision Making:

• Utilize data and metrics to drive project decisions and measure project performance.
• Develop and track key performance indicators (KPIs) to assess project success and identify areas for improvement.
• Ensure project outcomes are measurable and aligned with business objectives, providing regular reports and analysis to stakeholder.

Qualifications:

Education:

• Bachelor’s degree in computer science, Engineering, Business, or a related field. A master’s degree or MBA is a plus.

Experience:

• 5+ years of experience in program or project management, preferably in a technology or software development environment.
• Demonstrated success in managing large-scale, complex projects from inception to completion.