MoonPay is a global team imagining and building the products and culture of tomorrow.
We’re driven by our deep belief that blockchain technology will become the status quo, so we commit all our talent to creating the best web3 experiences for everyone, everywhere.
We rely on our open and inclusive culture to foster speed, innovation and responsibilit...
Read more about this company
In this role, you will be joining the Product Operations team. Our team works directly with product management, engineering, and cross-functional business teams on the company’s top priority initiatives. Product Operations is responsible for building strong connections with user-facing teams (e.g. customer experience, partnership), ensuring a tight product feedback loop, and coordinating high quality launches. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.
What You Will Do
Drive top company priority product & policy launches and global rollouts (in partnership with Product, Engineering, Operations, Legal, Compliance and others)
Partner with our Payment Processors to improve top line metrics across the business
Own project delivery, keeping multiple, complex roadmaps moving at the same time and landing on schedule
Own product launch readiness to ensure that user-facing teams are ready with the information and processes required to support new products & policies
Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world and create a feedback flywheel to drive continuous improvement
Develop scalable processes & tools and share your thought leadership on how to run efficient launches at MoonPay
Build partnerships, design feedback loops, and create coordination points with regional go-to-market and product teams
About You
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.
Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…
Gmail
Yahoomail