Programme Manager CSI - Midrand at Development Bank of Southern Africa (DBSA)

Job Description    

• The Programme Manager: CSI is responsible to deliver strategic, sustainable and innovative corporate social responsibility initiatives/projects aimed at uplifting communities over the long term in line with the DBSA mission, vision and strategy. The core focus of CSI, in addition to financial support, is to improve the lives of South Africans more specifically the most disadvantaged members of society, youth and people with disabilities through, amongst others, education, skills development and training, humanitarian and staff initiatives and community upliftment. 

Key Responsibilities    
CSI Strategic Focus

• Position CSI internally and externally as complementary to DBSA core business and furthering a systematic response to the country’s socio-economic needs.
• Develop, implement and manage the DBSA’s CSI Framework, Policy and Guidelines.
• Lead, develop and implement CSI projects/activities and ensure alignment with the National Development Plan (NDP), the United Nations’ Sustainable Development Goals (SDG’s) and B-BBEE social compliance requirements.
• Provide a holistic offering, end-to-end CSI fund management and advisory services supported by a deep and hands-on understanding of the complexities of economic development, social investment and social transformation.
• Develop the CSI model and sources for funding for Exco and Board approval.
• Create awareness and visibility of DBSA’s CSI Programme to secure both staff and external participation, inter alia, by identifying opportunities for participation and involvement in making a difference in communities.
• Work with the Learning & Development Unit to grow and develop skilled professionals in the development finance sector from disadvantaged communities.

Establish a CSI Governance Committee to:

• Put in place an appropriate CSI Governance Structure.
• Review, provide input and endorse submission of the CSI Framework, Policy & Guidelines, Funding Model and Plan for Board approval. 
• Screen /review and approve CSI submissions for execution. 
• Monitor execution of the CSI plan including all initiatives and activities.
• Reviewing and approve CSI reports, amongst others, for Board Committees and the DBSA Annual report.
• Work with the CME team to develop and implement the CSI Marketing & Communication Strategy as well as put in place the branding guidelines and templates for CSI.
• Develop and implement Marketing and Communication Strategy
• Comply to all CSI governance and regulatory requirements.
• Any other CSI duties as assigned.

Stakeholder Management 

• Serve as a key liaison between all DBSA CSI stakeholders.
• Collaborate and work together with social investors, development partners, key stakeholders and clients in the country to achieve social investment goals and impact.
• Provide strategic CSI management and leadership support across the business, in line with the overall DBSA strategy.
• Communicate project plans/initiatives and continually update and inform investors, development partners, key stakeholders, clients and staff on the progress of CSI projects/initiatives.

Administration, Budgeting & Reporting

• Coordinate CSI Committee meetings and follow-up on matters arising and/or actions emanating from the meetings
• Accountable for all administration matters relating to the DBSA CSI programme.
• Prepare/oversee the procurement processes where applicable.
• Oversee the drafting of memorandum of agreements (MOA’s) with external stakeholders where required.
• Compile the annual CSI budgets for approval.
• Oversee and manage the data collection process for reporting purposes.
• Track, monitor and report on all CSI related reports. 
• Prepare management proposals, presentations and reports for Human Capital, Divisions, Executive Committees, Boards & stakeholders. 
• Track, monitor and report on all CSI related expenditure against the approved budgets.
• Prepare and provide a consolidated report on CSI for the DBSA annual report.
• Submit the required data for the B-BBEE reporting.
• Monitor, evaluate and report on the effectiveness of CSI programmes, projects and initiatives through the submission of periodic reports and analysis of information and data.

Key Measurements of Output

• Approved CSI Framework, Policy & Guidelines.
• Approved Funding Model
• Number of CSI submissions approved for execution the number submitted by CSI Governance Committee.
• Successful oversight, management and implementation of agreed CSI projects/initiatives:
• Percentage of performance targets met as per CSI execution plan
• Quality of delivery of projects
• Staff participation in CSI.
• Appropriate resources, facilities and logistics are in place for the CSI Programme.
• Approved CS Marketing & Communication Strategy.
• Stakeholder satisfaction on agreed projects/initiatives.
• Quality of presentations and reports.
• Clean audit

Key Internal Liaison Relationships
Head: CME
Company Secretary
CEO & Managing Director of   DBSA
Group Executives
Staff 
Key External Liaison Relationships 
National/Local Government/Provinces
Communities
Investors/Funders   
External Stakeholders 
Clients

Expertise & Technical Competencies    
Minimum Requirements

• A post graduate qualification or equivalent in Social Science or similar
• Minimum of 10 years’ demonstrated experience in a similar role in managing CSI programmes for a medium to large size organisation.
• Proven experience in developing, aligning and implementing CSI Policy, Guidelines and Plans aligned to an organisation’s strategy and goals.
• Demonstrated experience in identifying and leading multiple CSI projects/initiatives to successful completion.
• Experience in working with disadvantaged communities across South Africa.
• Experience in dealing with a variety of stakeholders at all levels.
• Proven experience in putting together viable CSI funding models.
• Experience in dealing with external and internal stakeholders in order to forge collaboration and buy-in with regards to CSI.
• Good understanding of regulation and codes, inter alia, B-BBEE, PFMA, King IV and Company’s Act.
• Exceptional writing, reporting and presentation Ability to pitch these at Management, Executive and Board levels.
• Excellent computer skills, specifically in terms of MS Office (Word, Excel, PowerPoint and MS Projects).

Desirable Requirements

• A diploma or certification in Project Management

TECHNICAL
Strategic Planning

• Able to analyse and comprehend organisational goals and strategies developed by others
• Prioritises work in alignment with business goals, acts in accordance with set strategies, objectives, or goals and based on the strategic analysis.
• Utilises experience and judgment to plan and accomplish goals.
• Responsible for measuring DBSA's accomplishments against organisational objectives.
• Defines business strategies and contributes to the DBSA's vision.

Project Management

• Ability to plan, initiate, execute, control and close projects related to a relevant function as well as to track and manage resources, timelines, costs, deliverables and performance, and implement contingency plans if necessary, to ensure projects are succesful.
• Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
• Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
• Successfully manages substantial project budgets and reports directly to senior managers on the progress and results of projects.
• Identifies complex issues that need escalation and proposes appropriate corrective action by maintaining a respected profile with relevant external organisations and the research community in general.

Solutions Focused

• Identifies complex problems based on a broad range of factors, many of which are ambiguous or difficult to define.
• While remaining guided by organisational values, identifies optimal solutions, thinking first in terms of possible approaches and flexibilities in the system blind adherence to rules or procedures.
• Evaluates the effectiveness and efficiency of solutions after they have been implemented and identifies needed changes.

Planning and Organising

• Coaches others on advanced planning and organising skills.
• Plays a role in transferring advanced planning and organising skills and knowledge to others.
• Identifies and acts on opportunities to partner with other units in the department to achieve desired results.
• Develops partnership agreements that ensure win-win outcomes for all Develops integrated plans for the work unit and others that interfaces with the function’s budget.
• Uses effectively advance time management processes to deal with high workload and tight deadlines.
• Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
• Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning.

Detailed Oriented

• Quickly identifies relevant and irrelevant information to support accurate decision making.
• Maps out all the logistics and details of a situation to ensure smooth and flawless implementation.
• Consistently identifies all relevant details that are not obvious in complex situations.
• Requires the highest standards for accuracy and quality for their work.
• Establishes processes to ensure accuracy and quality of services delivered by the team

Reporting & Communication

• Designs, reviews and improves reporting processes and provides guidance.
• Leads production of complex environment reports, takes an editorial role, determines content and level of detail, and ensures consistent messaging and branding.
• Is relied on by others to help them write complex technical and non-technical documents and briefs.
• Can determine which aspects of this knowledge area need to be transferred to others in order to achieve organisational goals.
• Coaches others and transfers communication skills and knowledge to others.
• Able to communicate complex problems or concepts, by making them simple and understandable for others.
• Adapts language to the level of the audience in order to ensure that the message has a positive impact and is interesting to the audience.
• Is articulate, demonstrates a wide range of vocabulary, and is confident when talking to large/high level of audiences.  

Presentation Skills

• Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
• Has knowledge of various feedback mechanisms to check levels of audience understanding.
• Required Personal Attributes    

BEHAVIOURAL

Customer Service Orientation

• Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
• Adapts processes and procedures to meet on-going customer needs.
• Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
• Thinks of new ways to align offerings with future customer needs.

Self-Awareness and Self Control

• Withholds effects of strong emotions in difficult situations.
• Keeps functioning or responds constructively despite stress.
• May apply special techniques or plan of time to manage emotions or stress.

Strategic and Innovative Thinking

• Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
• Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.

Driving Delivery of Results

• Sets challenging goals that will have a significant impact on the business or support the organisational strategy. 
• Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.

Teamwork and Cooperation

• Acts to promote a friendly climate and good morale and resolves conflicts.
• Creates opportunities for cross-functional working.
• Encourages others to network outside of their own team/department and learn from their experience.

Closing Date    
2023/07/03